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WO-01311972 ↗ ServiceMax

LAREDO FIRE DEPARTMENT/EMS OPERATIONS • Repair • P7

📍 Laredo Fire Department — 616 EAST DEL MAR BLVD, Laredo TX, 78041

Oct 29, 2025 → Dec 11, 2025

✅ Completed
P7 7 business days from creation
Target: Nov 7, 2025
🕐 Clock stopped: Completed (Dec 4)
⏸ 22d excluded (parts wait + holding)
✗ SLA Missed (5d late)
Dispatch 0.0d
Material Management 17.4d
Coordinators 10.8d
Field Work 5.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
17.4 days
Over SLA
Coordinators
10.8 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
0.0 days
Created: Oct 29, 2025 Due: Dec 4, 2025 Completed: Dec 11, 2025 (6 days late)
📅
31.4 days Total Age
⏱️
17.4d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
29.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 3, 2025
Visit 2 Dec 4, 2025

AI Analysis

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Originating Case

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🎫
Case #00537425
Laredo Fire Department - Inspection Repair
Closed
Q-00030737 Inspection #: 29724 Asset ID: 13247237 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Noticeable physical damage on device Follow-up required. Damaged Accessories – Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries, Power cords, Power Supply). Parts Needed- Emsar to follow up with quote for needed replacement part. Part Needed and qty: 6\" Rear wheel w/hardware 190-1493 qty 2 4\" Front caster, complete 190-1494 qty 2
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adrian Esparza
Owner
Jessica Sells
Created
Oct 22, 2025
Work Orders from this Case (1)
WO-01311972 (current) Invoiced
Repair • Chane Lacy
Created: Oct 29, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 17.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
17.4d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/25 CDempsey- Tech received parts however cannot receive parts on wo due to option not available. Added note on parts order as instructed by A Greene as best way to communicate an issue with MM.

12/4 CLacy- Cant close due to pending parts order that i have already received

12/1 KKelch Adrian called me back to schedule for 12/4 between 9 and 11 am. Customer confirmed. Call logged on WO-01311961

11/25/25 RBerry- LM with Adrian Esparza to discuss scheduling. See logged call on WO-01312550



11/25/25 RBerry- Spoke with technician to determine how much time is needed onsite for all 8 repairs. States he has not had visibility to most. Sent an email to tech to determine how much time is needed to move forward with scheduling. See logged email on WO-01312550


11/25/25 RBerry- Found tracking information under notes and attachments in parts order. Updated due to due to parts and WO-01312550


11/21/2025 Sramen - updated due date:

11/21 KKelch-customer requested for us to wait to schedule repairs until all units are ready to be serviced

10/29/2025jsells

Q-00030737

🔧 Work Performed
12/4 CLacy- Removed and replaced front caster and rear wheels and hardware. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
Unit has damaged wheels
⚠️ Problem Description
Q-00030737 Inspection #: 29724 Asset ID: 13247237 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Noticeable physical damage on device Follow-up required. Damaged Accessories – Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries, Power cords, Power Supply). Parts Needed- Emsar to follow up with quote for needed replacement part. Part Needed and qty: 6\" Rear wheel w/hardware 1901493 qty 2 4\" Front caster, complete 1901494 qty 2 https://www.ebiotrack.com/workorder.php?wo=69339
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Oct 22, 10:49 AM
Case Number: 00537425
Subject: Laredo Fire Department - Inspection Repair
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Oct 29, 4:29 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Oct 29, 4:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 17.9 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 21, 12:49 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 22d 21h
👷
▶
2 Technician Assigned Nov 21, 12:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 9:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-04T15:00:00.000+0000
⏳ 3.0 business days
🚗
▶
2 Travel Added Dec 3, 9:57 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 5, 1
⏱️
▶
2 5x Labor Added Dec 4, 6:40 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 3d 8h
⚠️ 5.7 business days
🏁
Status: Closed by Craig Dempsey Dec 11, 4:05 PM
From: Completed
To: Closed
Duration in Previous: 6d 21h
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Dec 16, 3:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 15.0 business days
🧾
Invoice Created Jan 5, 11:04 AM
Invoice Number: SM-249206

Bottlenecks

Awaiting Parts
Duration: 17.4 business days (threshold: 3.0 business days)
Exceeded by 14.4 business days
Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00537425
Closed
📦
Parts Order 00084421
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 4, 10:00 AM
Created
Oct 29, 4:29 PM
Invoice #
SM-249206

Work Details (8)

Name Type Status Qty Amount Date
WL-03025856 Travel Open 188 $0.00 Dec 3, 9:57 PM
WL-03025859 Labor Open 5 $0.00 Dec 3, 9:58 PM
WL-03025860 Expenses Open 1 $0.00 Dec 3, 9:58 PM
WL-03027061 Labor Open 3 $0.00 Dec 4, 6:40 PM
WL-03027062 Labor Open 0.5 $0.00 Dec 4, 6:40 PM
WL-03027063 Travel Open 165 $0.00 Dec 4, 6:40 PM
WL-03027059 Parts Open 2 $182.86 Dec 4, 6:40 PM
WL-03027060 Parts Open 2 $122.68 Dec 4, 6:40 PM

Details