Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312002 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 29, 2025 → Dec 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Invoiced (Dec 26)
⏸ 39d excluded (parts wait + holding)
✓ SLA Met (370d early)
Dispatch 6.1d
Holding 30.0d (excluded)
Coordinators 7.0d
Billing 2.6d
✓ SLA Met
Dispatch
6.1 days
Over SLA
Holding (excluded from total)
30.0 days
Coordinators
7.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2026 Completed: Dec 26, 2025 (370 days early)
📅
42.4 days Total Age
⏱️
30.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025
Visit 3 Dec 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539404
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Oct 29, 2025
Work Orders from this Case (2)
WO-01312002 (current) Invoiced
FCO • Luis Iser
Created: Oct 29, 2025 • Closed: Dec 26, 2025
WO-01312004 Invoiced
FCO • Davon Cox
Created: Oct 29, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 30.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.1d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Ready for Release
30.0d
Closed
4.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 RArnold -Dispatching to Luis for SN#H28446519E216 located at US MED in Orlando FL

🔧 Work Performed
12/22/2025 LIser- Traveled to site. 12/23/2025 LIser- Traveled to site and implemented FCO86600081 on two devices. 12/24/2025 LIser- traveled to and from site and implemented FCO86600081 on one device.
🔍 Technician Findings
12/22/2025 LIser- Traveled to site. 12/23/2025 LIser- Traveled to site and implemented FCO86600081 on two devices. 12/24/2025 LIser- traveled to and from site and implemented FCO86600081 on one device.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 29, 4:51 PM
Case Number: 00539404
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 29, 5:11 PM
Work Order: WO-01312002
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 29, 5:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-30T05:00:00.000+0000, 2025-10-30T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 24m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-30T13:00:00.000+0000
💵
Expenses Added Oct 30, 9:13 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🆕
Status: Entered by Fady Messak Nov 3, 8:43 AM
From: Scheduled
To: Entered
Duration in Previous: 4d 16h
⚠️ 5.9 business days
✅
Status: Ready for Release by Mandy Newman Nov 10, 6:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 6d 22h
🚨 30.0 business days
👷
▶
3 Technician Assigned Dec 19, 1:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 6h
⏳ 2.0 business days
📅
Dispatch Scheduled by Mandy Newman Dec 22, 3:30 PM
Scheduled For: 2025-12-22T13:00:00.000+0000
💵
2x Expenses Added Dec 22, 7:32 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 5
⏱️
4x Labor Added Dec 23, 1:58 PM
Type: Labor
Status: Open
Qty: 0.25, 2.5, 0.5
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Dec 24, 3:48 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Luis Iser Dec 24, 5:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 3h, 0m
⏳ 2.9 business days
⚠️
Status: Incomplete by Sean Currie Dec 26, 1:16 PM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 1d 20h, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:45 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00539404
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 22, 8:00 AM
Created
Oct 29, 5:11 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-02989502 Expenses Open 1 $0.00 Oct 30, 9:13 AM
WL-03045674 Expenses Open 1 $0.00 Dec 22, 7:32 PM
WL-03045673 Labor Open 5 $0.00 Dec 22, 7:32 PM
WL-03046335 Labor Open 0.25 $310.00 Dec 23, 1:58 PM
WL-03046336 Labor Open 2.5 $237.50 Dec 23, 1:58 PM
WL-03046333 Labor Open 0.5 $0.00 Dec 23, 1:58 PM
WL-03046334 Labor Open 2.5 $237.50 Dec 23, 1:58 PM
WL-03047494 Labor Open 1 $0.00 Dec 24, 3:48 PM
WL-03047495 Labor Open 2.5 $237.50 Dec 24, 3:48 PM
WL-03047496 Labor Open 4.5 $155.00 Dec 24, 3:48 PM
WL-03047502 Expenses Open 1 $0.00 Dec 24, 3:50 PM
WL-03048698 Labor Open 0.016666666666667 $114.00 Dec 29, 9:39 AM

Details