eBiotrack - New Work Order Request - Inspection Repair
Closed
Crossover Health Apple Sacramento
Site: Crossover Health Apple Sacramento
Customer: Crossover Health Management Services
Customer #: 2860713
2511 Laguna Blvd Building B Elk Grove, CA 95758
Inspection #: 29691
Asset ID: 13139765
Model: Midmark - 625*441666
Notes: Unit passed electrical safety testing. Foot pedal is non-responsive, and shrouds are not properly installed. Shrouds and cladding appear to have possible damage. A return visit is required to assess the extent of damage and determine parts needed for repair.Damaged Foot/Hand Control Follow-up required.
TBA exceeded quote due to additional trip with additional parts. Actual onsite labor time and travel driven will be billed.
4-8 Mburris spoke with Edgar set for 4-13 10am
4/2/26 Rberry- Updated due date based on parts. Removed delay code.
4/1/26 lcoonrod new quote from case 00576551
Q-00033107
Asset ID: 13139765
Model: Midmark - 625*441666
A replacement scale board (Part #002-1512-00) will need to be ordered.
Spoke with Winnie, Site Manager, and they requested a quote from EMSAR for the replacement part and service to complete the repair.
3/5/26 RBerry- Updated due date based on confirmation from customer on parts. There is no tracking information in parts order.
2-26 Mburris spoke with Edgar he asked for tech to stop by site parts should be on site / 3-2 2:30pm
2-25 Mburris no tracking
2/24/26 RBerry- Chattered on PO:
@[John Rolston] I see that this PO was moved to shipped but do not see a tracking number. Can you please provide the tracking information? Thank you!
10-31 Mburris called and set appt with POC
🔧Work Performed
11/06
I couldn’t reach Midmark Technical Support, so I verified in the Midmark Technical Library that the correct Shroud Assembly Kit for the Midmark 625-004 exam table (SN: V1403029) is part no. 002-1608-00. Site Manager Winnie Hopkins approved moving forward, but requested a parts-and-repair quote be emailed to winnie.hopkins@crossoverhealth.com
before purchasing.
Replaced the foot control batteries supplied by the customer and completed the association procedure. Confirmed that the foot control is now operating as properly.
3/02
Installed new shrouds on exam chair and verified proper functionality. Scale readings were significantly inaccurate. Initiated scale calibration procedure, however the chair prompted for 100 lb to complete calibration and only one 50 lb certified test weight was available on site. At times the remote prompted for 50 lb. When calibration was attempted using the single 50 lb certified test weight, the scale displayed 86 lb. Due to not having the required 100 lb certified test weight, scale calibration could not be completed. Verified load cell leveling feet were properly adjusted with approximately two threads visible at each screw. Customer requested follow up visit to properly complete scale calibration and resolve weight discrepancy. Completed electrical safety testing and unit passed. Replaced expired HCP inspection label.
3/11
Performed scale calibration procedure. During the process, the handheld remote intermittently prompted for a 100 lb weight instead of the required 50 lb calibration weight. Contacted Midmark Technical Support and they advised that the scale board likely needs to be replaced. A replacement scale board (Part #002-1512-00) will need to be ordered. Spoke with Winnie, Site Manager, and they requested a quote from EMSAR for the replacement part and service to complete the repair.
4/13
Replaced scale board (002-1512-00). Performed scale calibration with no issues encountered. Verified weight readings multiple times and values remained within acceptable range. Scale on exam chair is operating properly.
🔍Technician Findings
11/06
Arrived on site and found that the exam table is missing an outer shroud. Upon further inspection, additional shrouds were also found to be damaged. Replacement of all shrouds is required to restore the unit to proper condition.
3/02
Arrived on site. Customer supplied replacement shrouds received at their facility, which will be installed on the exam chair.
3/11
Arrived on site to further troubleshoot the issue with the scale not displaying the correct weight after calibration. Customer advised they had received another shipment of shrouds, which had already been replaced under this work order. Contacted EMSAR management and confirmed the additional shrouds were shipped due to a duplicate work order. The duplicate WO (WO-01337714) has been cancelled. The extra shrouds were taken and will be stored in my service inventory.
4/13
Arrived on site to repair scale issue by replacing scale board.
⚠️Problem Description
new quote from case 00576551
Q-00033107
Asset ID: 13139765
Model: Midmark - 625*441666
A replacement scale board (Part #002-1512-00) will need to be ordered.
Spoke with Winnie, Site Manager, and they requested a quote from EMSAR for the replacement part and service to complete the repair.
Crossover Health Apple Sacramento
Site: Crossover Health Apple Sacramento
Customer: Crossover Health Management Services
Customer #: 2860713
2511 Laguna Blvd Building B Elk Grove, CA 95758
Inspection #: 29691
Asset ID: 13139765
Model: Midmark - 625*441666
Notes: Unit passed electrical safety testing. Foot pedal is non-responsive, and shrouds are not properly installed. Shrouds and cladding appear to have possible damage. A return visit is required to assess the extent of damage and determine parts needed for repair.Damaged Foot/Hand Control Follow-up required. https://www.ebiotrack.com/workorder.php?wo=69350
📋
Outbound to +19252346755
Completed Apr 8, 2026
4-8 Mburris spoke with Edgar set for 4-13 10am
📋
Outbound to +19252346755
Completed Feb 26, 2026
2-26 Mburris spoke with Edgar he asked for tech to stop by site on 3-2 2:30pm
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 20, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 23, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 16, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 9, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312019Location: Crossover Health Apple SacramentoAddress: 2511 Laguna Blvd Building B Elk Grove, CA 95758Device: Problem Description: Crossover Health Apple Sacramento
Site:
📋
Outbound to +19252346755
Completed Oct 31, 2025
10-31 Mburris called and set appt with POC
Jun 9, 2026 8:47am
@Angel Rios @Nicholas Willick
Team,
Did we supply the shrouds? The work order notes makes it sound like they were supplied by the customer.
📅
WO-01312019 - Virtual Tech - Field Repair - DD: 4/13/2026 - - Elk Grove - Crossover Health Apple Sacramento
Apr 13, 2026 1:00pm – 3:00pm
Work Order: WO-01312019
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health Apple Sacramento
Address: 2511 Laguna Blvd Building B, Elk Grove, CA 95758
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contact Email: e
Timeline
📞
Case Linked Oct 29, 2:08 PM
Case Number:00539322
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
📋
▶
2
Work Order Created Oct 30, 7:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 30, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 19m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Oct 31, 3:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1d 4h
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisNov 3, 12:01 PM
Scheduled For:2025-11-06T21:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Angel RiosNov 6, 6:26 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 4h
⏱️
3x Labor Added Nov 6, 6:56 PM
Type:Labor, Travel
Status:Open
Qty:2.25, 1, 81
📦
▶
2
Parts Requested Nov 6, 7:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Angel Rios
From:Tech On Site
To:Awaiting Parts
Duration in Previous:34m
🚗
Travel Added Nov 6, 7:08 PM
Type:Travel
Status:Open
Qty:18
⏱️
Labor Added Nov 6, 8:11 PM
Type:Labor
Status:Open
Qty:1
🚨71.5 business days
🔩
▶
2
2x Parts Added Feb 24, 9:35 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:109d 14h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Feb 26, 11:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Reschedule
To:Scheduled
Duration in Previous:2d 1h
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 27, 1:29 PM
Scheduled For:2026-03-02T22:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Angel RiosMar 2, 6:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 7h
⏱️
2x Labor Added Mar 2, 7:16 PM
Type:Labor, Travel
Status:Open
Qty:2, 89
⏱️
▶
2
Labor Added Mar 2, 8:17 PM
Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Angel Rios
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:2h 15m, 0m
🚗
2x Travel Added Mar 2, 9:11 PM
Type:Travel, Labor
Status:Open
Qty:7, 0.5
🔄
Status: Reschedule by Wendy ArguetaMar 3, 9:46 AM
From:Incomplete
To:Reschedule
Duration in Previous:13h 27m
⚠️7.0 business days
⏱️
▶
2
3x Labor Added Mar 11, 3:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Reschedule, Completed
To:Completed, Incomplete
Duration in Previous:8d 5h, 0m
🚨16.0 business days
🔍
Status: L2 Screening by Leona CoonrodApr 1, 10:56 AM
From:Incomplete
To:L2 Screening
Duration in Previous:20d 19h
📦
▶
2
Parts Requested Apr 2, 9:32 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:L2 Screening
To:Awaiting Parts
Duration in Previous:22h 35m
🔩
▶
2
2x Parts Added Apr 2, 12:48 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:3h 16m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Apr 8, 2:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-04-13T17:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisApr 10, 2:39 PM