Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312024 ↗ ServiceMax

CONTINUING HEALTHCARE SOLUTIONS • Preventive Maintenance • PSM

📍 CHS SIENNA SKILLED NURSING & REHAB — 250 CADIZ ROAD, Wintersville OH, 43953

Oct 30, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (79 biz days late)
Active: 81 biz days
🕐 Clock stopped: Invoiced (Mar 3, 2026)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Oct 31 → Dec 31, 2025
39 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 40 of ? biz days used
37d
▶ Clock Running
Status: On Hold
Dec 31 → Feb 25, 2026
37 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 81 of ? biz days used
Created: Oct 30, 2025 Invoiced: Mar 3, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 31 Ready for Scheduling ▶ Running 1 1
Oct 31 → Dec 31 Assigned ▶ Running 39 40
Dec 31 → Dec 31 Entered ▶ Running 0 40
Dec 31 → Feb 25 On Hold ▶ Running 37 77
Feb 25 → Feb 25 Reschedule ▶ Running 0 77
Feb 25 → Feb 25 Assigned ▶ Running 0 77
Feb 25 → Mar 3 Scheduled ▶ Running 4 81
Dispatch 0.0d
Holding 37.6d (excluded)
Coordinators 46.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
37.6 days
Coordinators
46.4 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Mar 3, 2026 (61 days late)
📅
81.7 days Total Age
⏱️
40.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
46.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00538781
eBiotrack - Automated New Inspection Created. Waiting for response from account mgr.
Closed
Semi-Annual Equipment PM POC confirmed they replaced the lift at this location. Tech will need to confirm SN while on-site. https://www.ebiotrack.com/inspection.php?iid=30841
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Bodo
Owner
Kimberly Hardison
Created
Oct 28, 2025
Work Orders from this Case (1)
WO-01312024 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Oct 30, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 40.0 days stuck in "Assigned"
⏱️
Total Delay 46.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
40.0d / 0.5d SLA
On Hold
37.6d
Scheduled
4.4d / 2.0d SLA
Closed
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/2026 CRamen Brian returned call and scheduled for Tuesday 3/3/2026 with tech arrival between 12-3pm. 


2/25/2026 CRamen left a vm for Brian to return call to schedule. 


2/25/26 NatoshaB - Jeff message to Brian on email thread: "Bodo, Can you set this up?"


Brian replied "Yes, will do".

I highlighted dispatch phone # for Brian to call.


2/23/26 NatoshaB - emailed Brian & Jeff to schedule. Cancelling by 2/27 if WO isn't scheduled by then.


12/31/2025 CRamen POC not responding. Returning to dispatch/Placing On Hold and escalating to AM


12/31/2025 CRamen left a vm for Brian to return call to schedule for Monday 1/5/2026 with tech arrival between 11am-1pm


12/30/2025 CRamen left a vm for Brian to return call to schedule for Monday 1/5/2026 with tech arrival between 11am-1pm. Logged email. Placeholder set


12/29/20025 LHill- Emailed Brian Bodo for update on dates that will work for this facility. See logged email.


12/23/25 RBerry- Emailed Brian Bodo for update on dates that will work for this facility. See logged email.


12/19/25 RBerry- Received email from Brian Bobo stating: No, we have transports that day. I will check with our transport team and let you know. See logged email.


12/17/25 RBerry- Received email from Brian Bobo stating: Any day before 3:00 pm My phone 740 632 5786

Offered to schedule for 12/24/25 with arrival time between 9-11AM. Waiting for confirmation. See logged email.


12/17/25 RBerry- Emailed Brian Bodo to discuss scheduling. See logged email.


12/9/2025 CRamen spoke with Jeff and I relayed that Ive called and left messages for Brian to schedule with no response. Jeff to call Brian to call tom schedule


12/9/2025 CRamen left a vm for Brian 740-632-5786 to return call to schedule. 


11/13/25 NatoshaB - added secondary POC, Jeff contact info to WO for scheduling assistance. Also updated WO due date to align with eBT recurring inspection due date. OG date was end of Nov.


10/31/2025 CRamen left a vm for a returned call to schedule. 


10/31/2025 CRamen left a vm for Brian to return call to schedule 


10/30/25 NatoshaB - Updated WO due date to 11/30/25 due to majority of account PM WOs also occurring in Nov. Site not serviced during 1st round of PMs in June due to replacing unit. POC Jeff confirmed the replacement needs PM.

🔧 Work Performed
Braun - NCL Century 2 Series Lift Serial #: 24121028834 - Asset ID: 13344340
🔍 Technician Findings
pm
⚠️ Problem Description
Semi-Annual Equipment PM POC confirmed they replaced the lift at this location. Tech will need to confirm SN while on-site. https://www.ebiotrack.com/inspection.php?iid=30841

Timeline

📞
Case Linked Oct 28, 1:00 AM
Case Number: 00538781
Subject: eBiotrack - Automated New Inspection Created. Waiting for response from account mgr.
Status: Closed
3.0 business days
📋
2 Work Order Created Oct 30, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Oct 31, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 40.0 business days
🆕
Status: Entered by Charles Ramen Dec 31, 1:51 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 61d 4h, 0m
🚨 38.0 business days
🔄
4 Status: Reschedule Feb 25, 3:26 PM
Status: Reschedule → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-03T19:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 5.0 business days
⏱️
2 5x Labor Added Mar 3, 5:41 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6d 2h
4.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 3:30 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 20h, 0m
🚨 104.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256028

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00538781
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
Mar 3, 2:00 PM
Created
Oct 30, 8:29 AM
Invoice #
SM-256028

Work Details (5)

Name Type Status Qty Amount Date
WL-03128608 Labor Open 1 $0.00 Mar 3, 5:41 PM
WL-03128609 Labor Open 1 $0.00 Mar 3, 5:41 PM
WL-03128610 Travel Open 35 $0.00 Mar 3, 5:41 PM
WL-03128611 Labor Open 1.5 $0.00 Mar 3, 5:41 PM
WL-03128612 Travel Open 70 $0.00 Mar 3, 5:41 PM

Details