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WO-01312043 ↗ ServiceMax

ROSARY HILL HOME • Preventive Maintenance • PSM

📍 Rosary Hill Home - Justice — 9000 W 81st ST, Justice IL, 60458

Oct 30, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (11 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 7, 2025
6 business days (counted)
Running total: 6 of ? biz days used
7d
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 19, 2025
7 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0
Oct 30 → Oct 30 Assigned ▶ Running 0 0
Oct 30 → Nov 7 Scheduled ▶ Running 6 6
Nov 7 → Nov 19 Tech On Site ▶ Running 7 13
Dispatch 0.0d
Coordinators 7.3d
Field Work 39.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Field Work
39.6 days
Over SLA
Created: Oct 30, 2025 Due: Nov 26, 2025 (261 days overdue)
📅
196.8 days Total Age
⏱️
31.6d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00537931
L2 review - EMS. Waiting for Account mgr to create in EBT
Closed
Annual Equipment PM Q-00030768 Needs PM Presense-S lifts (2) SN: 2110L1356 & 1902L0317 Jorens Hoy F Lifts (6) SN: 2301L0027, 1808L0598, 2303L1558, 2404L0226,1405L0732, 0901L0899 PM's on 8 patient lifts, Any parts TBD if needed. Site can schedule any day of the week at 9:30am or 1:00pm. https://www.ebiotrack.com/inspection.php?iid=30873
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Denise Riedl
Owner
Kimberly Hardison
Created
Oct 23, 2025
Work Orders from this Case (1)
WO-01312043 (current) 05-Tech-Off-Site
Preventive Maintenance • Alan Page
Created: Oct 30, 2025
Behind Schedule - Needs Attention
05-Tech-Off-Site • 287 days old
🚨
Primary Delay 31.6 days stuck in "Completed"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
31.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 LY - work is completed. tech is waiting for the product to be uploaded in ebt in order to close out both sides. i have notified L.oberg and B.suer

12/18 APage- it is brought up every week why is this is still in service and not closed. So I finally closed. For over a month now I have been waiting for Input Which included the serial numbers and the EBT stickers and numbers. I attached all the PM sheets to this work order as well as included the serial numbers and the adjoining EBT stickers and numbers

12/03 - sent ben saur a message to help upload the equipment into ebt

11/19/25 CDempsey- Contacted Alan regarding past scheduled.

11/7APage - completedd all PMs but no equipment listed in ebio track so could not complete the paper work via ebio tracks. but all PMs complete with copies of signed PM paperwork. sent email to LOburn and Cramen asking for assistant in regrads of the ebiotrack issue

10/30/2025 CRamen spoke with Denise and scheduled Tech Alan Page to perform Preventative Maintenance on Patient Lifts on Friday 11/7/2025 with tech arrival between 8-10am. 

🔧 Work Performed
11/17 APage: Performed PM on all units - all units passed but alll units Still need to be added to ebt. attatched all signoff form and info under notes and attatchments 12/18- Apage- Still has not been added to EBT so seeing this has been in serviced status & it stilll has not been added to ebt yet.. but i have alll the units serial numbers with their corresponding EBT numbers are in the notes and attachments
🔍 Technician Findings
PMed the following equipment: Jorens Hoyer 340 Lifts (6)’ Serial numbers 1)2301L0027, 2)1808L0598, 3)62303L1558, 4)2404L0226, 5)1405L0732, 6)0901L0899 Presense-S lifts (x2) 1)2110L1356 2)1902L0317
⚠️ Problem Description
Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30873 Q-00030768 Needs PM Presense-S lifts (2) SN: 2110L1356 & 1902L0317 Jorens Hoy F Lifts (6) SN: 2301L0027, 1808L0598, 2303L1558, 2404L0226,1405L0732, 0901L0899 PM's on 8 patient lifts, Any parts TBD if needed. Site can schedule any day of the week at 9:30am or 1:00pm.

Timeline

📞
Case Linked Oct 23, 2:50 PM
Case Number: 00537931
Subject: L2 review - EMS. Waiting for Account mgr to create in EBT
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Oct 30, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 30, 2:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 56m
📅
▶
2 Dispatch Scheduled Oct 30, 2:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 5m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Alan Page Nov 7, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
⚠️ 8.0 business days
✔️
Status: Completed by David Carvalho Nov 19, 2:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 12d 2h
🚨 21.0 business days
🚗
Travel Added Dec 21, 3:59 AM
Type: Travel
Status: Open
Qty: 58
⏱️
2x Labor Added Dec 21, 4:23 AM
Type: Labor
Status: Open
Qty: 0.43333333333333, 2.9
🚨 11.0 business days
⏱️
▶
2 2x Labor Added Jan 7, 6:31 PM
2x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Completed
To: 05-Tech-Off-Site
Duration in Previous: 49d 4h

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 31.6 business days (threshold: 1.0 business days)
Exceeded by 30.6 business days

🔗 Related Artifacts

📞
Case 00537931
Closed

ℹ️ Work Order Details

Status
05-Tech-Off-Site
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Alan Page
Scheduled
Nov 7, 10:00 AM
Created
Oct 30, 9:33 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03044605 Travel Open 58 $40.60 Dec 21, 3:59 AM
WL-03044611 Labor Open 0.43333333333333 $65.00 Dec 21, 4:23 AM
WL-03044612 Labor Open 2.9 $447.00 Dec 21, 4:23 AM
WL-03056812 Labor Open 1.5833333333333 $227.50 Jan 7, 6:31 PM
WL-03056813 Travel Open 58 $40.60 Jan 7, 6:31 PM

Details