L2 review - EMS. Waiting for Account mgr to create in EBT
Closed
Annual Equipment PM
Q-00030768
Needs PM
Presense-S lifts (2)
SN: 2110L1356 & 1902L0317
Jorens Hoy F Lifts (6)
SN: 2301L0027, 1808L0598, 2303L1558, 2404L0226,1405L0732, 0901L0899
PM's on 8 patient lifts,
Any parts TBD if needed.
Site can schedule any day of the week at 9:30am or 1:00pm.
https://www.ebiotrack.com/inspection.php?iid=30873
Primary Delay166.1 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay46.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
31.9d / 1.0d SLA
05-Tech-Off-Site
166.1d
Tech Off Site
4.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
3.4d / 2.0d SLA
04-Scheduled
0.0d
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/15/26 Ycampos - Scott to review the rate card on this WO and review why it took so long to get this WO in closed status.
9/15/26 DPatton - Sync'd WO because it wasn't flowing correctly. Work was completed in 11/2025. Placing in BR for Scott Berry per Scott.
9/10/26 DPatton - WO process didn't flow correctly? Please see EBT. Are the units not set up in EBT? Work was completed 11/2025; WO closed 9/9/26
12/30 LY - work is completed. tech is waiting for the product to be uploaded in ebt in order to close out both sides. i have notified L.oberg and B.suer
12/18 APage- it is brought up every week why is this is still in service and not closed. So I finally closed. For over a month now I have been waiting for Input Which included the serial numbers and the EBT stickers and numbers. I attached all the PM sheets to this work order as well as included the serial numbers and the adjoining EBT stickers and numbers
12/03 - sent ben saur a message to help upload the equipment into ebt
11/19/25 CDempsey- Contacted Alan regarding past scheduled.
11/7APage - completedd all PMs but no equipment listed in ebio track so could not complete the paper work via ebio tracks. but all PMs complete with copies of signed PM paperwork. sent email to LOburn and Cramen asking for assistant in regrads of the ebiotrack issue
10/30/2025 CRamen spoke with Denise and scheduled Tech Alan Page to perform Preventative Maintenance on Patient Lifts on Friday 11/7/2025 with tech arrival between 8-10am.
🔧Work Performed
11/17 APage: Performed PM on all units
- all units passed but alll units Still need to be added to ebt. attatched all signoff form and info under notes and attatchments
12/18- Apage- Still has not been added to EBT so seeing this has been in serviced status & it stilll has not been added to ebt yet.. but i have alll the units serial numbers with their corresponding EBT numbers are in the notes and attachments
🔍Technician Findings
PMed the following equipment:
Jorens Hoyer 340 Lifts (6)’
Serial numbers
1)2301L0027,
2)1808L0598,
3)62303L1558,
4)2404L0226,
5)1405L0732,
6)0901L0899
Presense-S lifts (x2)
1)2110L1356
2)1902L0317
⚠️Problem Description
Annual Equipment PM
https://www.ebiotrack.com/inspection.php?iid=30873
Q-00030768
Needs PM
Presense-S lifts (2)
SN: 2110L1356 & 1902L0317
Jorens Hoy F Lifts (6)
SN: 2301L0027, 1808L0598, 2303L1558, 2404L0226,1405L0732, 0901L0899
PM's on 8 patient lifts,
Any parts TBD if needed.
Site can schedule any day of the week at 9:30am or 1:00pm.
📧
Email:
Completed Oct 30, 2025
To: info@rosaryhillhome.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: [No subject]
Body:
Hi Denise
10/30/2025 CRamen spoke with Denise and scheduled Tech Alan Page to perform Preventative Maintenance on Patient Lifts on Friday 11/7/2025 with tech arrival between 8-10am.
Best Regards,
Chuck Ramen
EMSAR Senior Account Service Coordinator
816-608-2763 ext. 5186
Website: www.emsar.com
Email: cramen@emsar.com
📋
Outbound to +17084583040
Completed Oct 30, 2025
10/30/2025 CRamen spoke with Denise and scheduled Tech Alan Page to perform Preventative Maintenance on Patient Lifts on Friday 11/7/2025 with tech arrival between 8-10am.
Nov 13, 2025 11:24am
@Lauren ObergSee internal notes. Has this been resolved?@Alan Page @Charles Ramen @Rhea Berry
📅
WO-01312043 - Preventive Maintenance - Justice - Rosary Hill Home - Justice
Nov 7, 2025 10:00am – 12:00pm
Work Order: WO-01312043
Account: ROSARY HILL HOME
Customer Case Number:
Location: Rosary Hill Home - Justice
Address: 9000 W 81st ST, Justice, IL 60458
Manufacturer:
Model #:
Serial #:
Contact Name: Denise Riedl
Contact Phone: 708-458-3040
Contact Email: info@rosaryhillhome.com
Due Da
Case #00537931 – L2 review - EMS. Waiting for Account mgr to create in EBT
Status: Closed | Priority: Standard
Annual Equipment PM
Q-00030768
Needs PM
Presense-S lifts (2)
SN: 2110L1356 & 1902L0317
Jorens Hoy F Lifts (6)
SN: 2301L0027, 1808L0598, 2303L1558, 2404L0226,1405L0732, 0901L0899
PM's on 8 patient lifts,
Any parts TBD if needed.
Site can schedule any day of the week at 9:30am
💬Case Comment
Internal Oct 30, 2025 9:35am
WO-01312043
Timeline
📞
Case Linked Oct 23, 2:50 PM
Case Number:00537931
Subject:L2 review - EMS. Waiting for Account mgr to create in EBT
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Oct 30, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 30, 2:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 56m
📅
▶
2
Dispatch Scheduled Oct 30, 2:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:5m
⚠️7.0 business days
🔧
Status: Tech On Site by Alan PageNov 7, 11:09 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
⚠️8.0 business days
✔️
Status: Completed by David CarvalhoNov 19, 2:07 PM
From:Tech On Site
To:Completed
Duration in Previous:12d 2h
🚨21.0 business days
🚗
Travel Added Dec 21, 3:59 AM
Type:Travel
Status:Open
Qty:58
⏱️
2x Labor Added Dec 21, 4:23 AM
Type:Labor
Status:Open
Qty:2.9, 0.43333333333333
🚨11.0 business days
⏱️
▶
2
2x Labor Added Jan 7, 6:31 PM
2x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From:Completed
To:05-Tech-Off-Site
Duration in Previous:49d 4h
🚨166.7 business days
🚗
Status: Tech Off Site by Rhonnie ReevesSep 3, 9:44 AM
From:05-Tech-Off-Site
To:Tech Off Site
Duration in Previous:238d 14h
⏳4.0 business days
✔️
Status: Completed by Lawrence YoderSep 9, 8:11 AM
From:Tech Off Site
To:Completed
Duration in Previous:5d 22h
🏁
Status: Closed by Lawrence YoderSep 9, 10:21 AM
From:Completed
To:Closed
Duration in Previous:2h 9m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonSep 10, 4:51 PM
From:Closed
To:Billing Review
Duration in Previous:1d 6h
⏳3.9 business days
⏱️
▶
4
6x Labor Added Sep 15, 4:10 PM
6x Labor Added → Status: 04-Scheduled → Status: Completed → Status: Ready to Bill
📋
Status: 04-Scheduled by Ben Saur
From:Billing Review
To:04-Scheduled
Duration in Previous:4d 23h
✔️
Status: Completed by Diane Patton
From:04-Scheduled, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:2m
💵
Status: Billing Review by Diane PattonSep 15, 4:58 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:43m
Bottlenecks
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 31.6 business days (threshold: 1.0 business days)
Exceeded by 30.6 business days
Tech Off Site
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.4 business days (threshold: 2.0 business days)