Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID: 13123279
Model: Invacare - IRC5P (A)
Notes: UNIT IS CURRENTLY AT SYR DEPOT FOR REPAIR AND IS EVALUATED BUT NEEDS TO BE QUOTED FOR THE REPAIR.
Needs Quote:
Needs Valves repaired and the sieve beds repoured
1x - vlv1030
1x SBD0357 - sieve bed repour
1x shipping @30
1x hr labor
Total Delay167.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Awaiting Parts
87.5d / 3.0d SLA
Reschedule
53.2d / 2.0d SLA
L2 Screening
15.5d / 1.0d SLA
Tech On Site
19.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/28-RS: Arrived in wilmington - Problem Description unclear-
5/6 TD- TBD is beds are arriving to me due to emails back n forth with glenn medical? Unit will be sent to Wilmington next week and NEEDS NEW SIEVE BEDS.
4/14 TD- Dropped sieve beds off at UPS to be exchanged. advised in meeting that status needs to be changed to awaiting parts
4/11 TD- Per chatter from RS - awaiting label to exchange sieve beds for correct ones. Requested by noon on 14th to get sent out ASAP while in depot.
3/31 TD- Packaged was received yesterday with 2 sets of 10L beds labeled for this w/o but the unit is a 5L for this repair. Chattered to get clarification.
3/12-RS; Pending the sieve beds to be returned -
03/12/2026 JRolston - Re-submitted PO through email to Vendor.
2/23 TD- Sieve beds packaged & will ship out today. 02/011/2026 SWeaver- TDuda reached out to check on status of reshipment. Talked to RSchwochow, and new Part Order will be submitted for shipment.
2/5 TD- CONFIRMED SIEVE BEDS WERE NOT REPOURED. THEY DO NOT HAVE UP TODATE STICKERS ON BEDS AND UNIT WILL NOT RUN WITH BEDS INSTALLED. REMOVED & CHATTERED RYAN.
11/13 TD- packaged sieve beds & shipping out today for repour per RS chatter. - RECIEVED 1 WEEK LATER. UNSURE IF ACTUALLY REPOURED OR JUST SHIPPED BACK.
🔧Work Performed
unit needed rebuild as wne parts were installed additional faults were found.
Piston cups, tubing, sieve beds, valves, filters replaced -
Issue resolved - unit pm'd and ready for service
94.6% @5lpm - 36151hrs
🔍Technician Findings
Needs Valves repaired and the sieve beds repoured
1x - vlv1030
1x SBD0357 - sieve bed repour
1x shipping @30
1x hr labor
⚠️Problem Description
Q-00030788 - Follow up to WO-01304613 - Inspection #: 10027 -
Invacare - IRC5P (A)
Asset ID: 13123279
S/N: 14CF019306
Notes: UNIT IS CURRENTLY AT SYR DEPOT FOR REPAIR AND IS EVALUATED BUT NEEDS TO BE QUOTED FOR THE REPAIR.
https://www.ebiotrack.com/omnicor/workorder.php?wo=7005
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: kconklin@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312103Location: AUBURN SENIOR SERVICESAddress: 3 ST ANTHONY STREET AUBURN, NY 13021Device: Problem Description: Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID:
Nov 11, 2025 8:53am
@Taylor Duda I'm requesting return labels to be sent to you to send these sieve beds in to glenn medical for repour. the next time your in depot can you print the labels and ship them out?
@Ryan Schwochow @Shawn Rogers - The sieve beds need to be sent back out for repour - They don't appear to have been repoured on the OG shipment as they do not have updated stickers & the unit will still not run. I shipped these out for repour back in November.
Ryan - can you place a new order for repour so I can get a new label. I'll have them pulled out today & boxed ready to go when i'm here next week as long as I can get the label & have it printed by then.
Mar 31, 2026 9:42am
@Ryan Schwochow @Sean Weaver @Ryan Schwochow I received the box yesterday. Label says for 01312103 but these are 10L sieve beds.. The unit is a 5L (IRC5P) - Are these by chance for another unit or get ordered incorrectly? This would be the second issue with the beds for this unit.
Apr 9, 2026 9:31am
@Taylor Duda Requesting exchange for the correct Sieve Beds - 00094274
PDF
PO#19-10723 from ASSI (St. Anthony St.)
Oct 30, 2025
JFIF
Image (3)
Mar 12, 2026
JPG
WIN_20260331_09_38_12_Pro
Mar 31, 2026
JPG
WIN_20260331_09_38_25_Pro
Mar 31, 2026
JPG
WIN_20260331_09_44_25_Pro
Mar 31, 2026
PDF
ShippingLabel_0001_1Z01E3E79090687983
Apr 13, 2026
PDF
ShippingLabel_0001_1Z01E3E70392995372
Apr 13, 2026
Case #00535338 – Needs quote
Status: Closed | Priority: Standard
Q-00030788
Follow up to WO-01304613
Inspection #: 10027
Asset ID: 13123279
Model: Invacare - IRC5P (A)
Notes: UNIT IS CURRENTLY AT SYR DEPOT FOR REPAIR AND IS EVALUATED BUT NEEDS TO BE QUOTED FOR THE REPAIR.
Needs Quote:
Needs Valves repaired and the sieve beds repoured
1x - vlv1030
💬Case Comment
Internal Oct 27, 2025 11:52am
sent quote via email to Trevor
💬Case Comment
Internal Oct 27, 2025 10:23am
SBD0357 - sieve bed repour needs set up
Timeline
📞
Case Linked Oct 14, 11:15 AM
Case Number:00535338
Subject:Needs quote
Status:Closed
🚨13.0 business days
📋
▶
3
Work Order Created Oct 30, 12:18 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:1m
⚠️8.0 business days
📦
▶
2
Parts Requested Nov 11, 8:49 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:11d 21h
🔩
2x Parts Added Nov 11, 8:55 AM
Type:Parts
Status:Open
Qty:1
⏳4.0 business days
📦
Parts Requested Nov 17, 4:34 PM
Order:00085454
Status:Closed
🚨46.9 business days
💵
▶
2
Expenses Added Jan 27, 2:32 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Taylor Duda
From:Awaiting Parts
To:Reschedule
Duration in Previous:77d 5h
🚨18.0 business days
📦
▶
3
Parts Requested Feb 20, 3:22 PM
Parts Requested → Status: Awaiting Parts → Parts Requested
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:24d 0h
📦
Parts Requested
Order:00090836
Status:Closed
🚨24.0 business days
📦
Parts Requested Mar 25, 4:03 PM
Order:00093377
Status:Closed
🚨12.0 business days
🔄
▶
3
Status: Reschedule Apr 9, 9:26 AM
Status: Reschedule → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00094274
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:2m
⏳3.0 business days
🔄
Status: Reschedule by Sean WeaverApr 13, 10:24 AM
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 0h
🚨33.0 business days
🔍
Status: L2 Screening by Ryan SchwochowMay 28, 4:05 PM
From:Reschedule
To:L2 Screening
Duration in Previous:45d 5h
🚨16.0 business days
🔧
Status: Tech On Site by Ryan SchwochowJun 19, 2:13 PM
From:L2 Screening
To:Tech On Site
Duration in Previous:21d 22h
🚨19.0 business days
🔩
▶
3
6x Parts Added Jul 17, 2:14 PM
6x Parts Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00099575
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Tech On Site
To:Awaiting Parts
Duration in Previous:28d 0h
💵
▶
2
Expenses Added Jul 17, 2:54 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:36m
⏳3.0 business days
🏁
Status: Closed by Ryan SchwochowJul 21, 2:27 PM
From:Reschedule
To:Closed
Duration in Previous:3d 23h
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Jul 23, 1:46 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-268144
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Awaiting Parts
Duration: 50.0 business days (threshold: 3.0 business days)
Exceeded by 47.0 business days
Reschedule
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days
Awaiting Parts
Duration: 34.5 business days (threshold: 3.0 business days)
Exceeded by 31.5 business days
Reschedule
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
L2 Screening
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Tech On Site
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)