Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312137 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Microchip Gresham — 21015 SE Stark St, Gresham OR, 97030

Oct 30, 2025 → Nov 15, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Nov 14)
✗ SLA Missed (14d late)
Dispatch 0.0d
Coordinators 12.0d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.9 days
Created: Oct 30, 2025 Due: Dec 1, 2025 Completed: Nov 15, 2025 (16 days early)
📅
11.7 days Total Age
⏱️
7.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539584
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30875
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312137 (current) Invoiced
Inspection • Jason Morris
Created: Oct 30, 2025 • Closed: Nov 15, 2025
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 7.6 days stuck in "Assigned"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.6d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-10 Mburris email from POC to set

11-10 Mburris email sent to POC

11-10 Mburris LM on Vmail 

🔧 Work Performed
Performed initial inspection and testing.
🔍 Technician Findings
Site in need of initial inspection.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30875

Timeline

📞
Case Linked Oct 30, 10:35 AM
Case Number: 00539584
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 30, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 30, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⚠️ 8.0 business days
🗓️
2 Status: Scheduled Nov 10, 5:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-14T16:00:00.000+0000
4.9 business days
🔧
Status: Tech On Site by Jason Morris Nov 14, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 18h
⏱️
4x Labor Added Nov 14, 1:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 58
✔️
Status: Completed by Jason Morris Nov 14, 2:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 47m
⏱️
2 Labor Added Nov 15, 1:03 AM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 10h 34m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 4:56 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 15h, 0m
1.9 business days
🧾
Invoice Created Nov 19, 9:14 PM
Invoice Number: SM-246908

Bottlenecks

Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539584
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 14, 11:00 AM
Created
Oct 30, 2:01 PM
Invoice #
SM-246908

Work Details (5)

Name Type Status Qty Amount Date
WL-03007676 Labor Open 1.5 $0.00 Nov 14, 1:13 PM
WL-03007677 Labor Open 2.5 $1,084.80 Nov 14, 1:13 PM
WL-03007678 Travel Open 58 - Nov 14, 1:13 PM
WL-03007679 Travel Open 58 - Nov 14, 1:13 PM
WL-03008719 Labor Open 2 $0.00 Nov 15, 1:03 AM

Details