Air Methods Georgetown Delaware (needs quote) - Waiting to be synced to EBT
Closed
Q-00030854
I would like to be put in contact with a regional Tech/equipment service representative to discuss Preventive Maintenance for our Aircraft Stryker gurney system. V/R
Make: Stryker
Model: 9082 MX-Pro R3
SN: 150540091
https://www.ebiotrack.com/inspection.php?iid=30883
11/20 MOwens Per chatter from Lauren Oberg. Due date is changing to 12/31.
11/19 MOwens Mark replied back that Dec 1st works to reschedule the visit.
11/17/2025 LHill-sent email to Mark Unfortunately, we need to reschedule the tech visit for this inspection. Tech will not be able to come out on 11/19. I need to reschedule this for 12/1 between 10-11 if that works for you. Just let me know.
11/17/2025LHill-LM at 302-858-4231 for Mark letting him know that we need to reschedule this visit to 12/1.
11/17/2025 LHill-Per TEAMS call with Matt Bateman- We can do this one 1313764 on 11/19 but will have to move 1309378 to another day and move Georgetown (1312173) to December 1st.
11/6 MOwens Mark replied back that any day works except between 11/14-11/18. Replied back scheduling the PM visit on 11/19 with eta between 10-11am.
11/6 MOwens Sent email to Mark.
10/31 MOwens Called to speak to Mark Shears. Left a vm for him to call back to schedule the PM service visit during Nov.
🔧Work Performed
Stryker Medical - 6390 Power-LOAD
Serial #: 2202012400106 - TRUCK 3693 - Asset ID: 13323765
Q-00030854
https://www.ebiotrack.com/inspection.php?iid=30883
I would like to be put in contact with a regional Tech/equipment service representative to discuss Preventive Maintenance for our Aircraft Stryker gurney system. V/R
Make: Stryker
Model: 6082 MX-Pro R3
SN: 150540091
📄Description
Stryker 6082 MX-Pro R3 Manual Cot
📧
Email:RE: Re-schedule Air Methods Georgetown Delaware Stryker Stretcher Inspection
Completed Nov 19, 2025
From: mowens@emsar.com
To: mark.shears@airmethods.com, laura.hill@emsar.com
Cc: jcox@christianacare.org
Mark
Thanks for getting back to us. I will schedule the visit for Dec 1st between 10-11am.
Thanks
Melissa
From: Shears, Mark I. <mark.shears@airmethods.com>
Sent: Wednesday, November 19, 2025 10:07 AM
To: Laura Hill <laura.hill@emsar.com>
Cc: jcox@christianacare.org; Rhea Cook <rhea.cook@emsar.com>; Melissa Owens <mowens@emsar.com>
Subject: RE: Re-schedule Air Methods
📧
Email: Re-schedule Air Methods Georgetown Delaware Stryker Stretcher Inspection
Completed Nov 17, 2025
To: mark.shears@airmethods.com
CC: Victor.Grant@airmethods.com; jcox@christianacare.org; rhea.cook@emsar.com; mowens@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re-schedule Air Methods Georgetown Delaware Stryker Stretcher Inspection
Body:
Good morning,
Unfortunately, we need to reschedule the tech visit for this inspection. Tech will not be able to come out on 11/19. I need to reschedule this for 12/1 between 10-11 if that works for you. Just let me know.
Thanks,
📋
Outbound to +13028584231
Completed Nov 17, 2025
11/17/2025LHill-LM at 302-858-4231 for Mark letting him know that we need to reschedule this visit to 12/1.
📧
Email:RE: Air Methods Georgetown Delaware Stryker Stretcher Inspection
Completed Nov 6, 2025
From: mowens@emsar.com
To: mark.shears@airmethods.com
Cc: Victor.Grant@airmethods.com, jcox@christianacare.org, chris.galasso@emsar.com
I can schedule the visit for Nov. 19th. My tech Chris Galasso will see you between 10-11am to complete the stretcher inspection.
Thanks
Melissa
From: Shears, Mark I. <mark.shears@airmethods.com>
Sent: Thursday, November 6, 2025 1:06 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Grant, Vic <Victor.Grant@airmethods.com>; Cox, Jeffrey B <jcox@ch
From: mowens@emsar.com
To: mark.shears@airmethods.com
Mark
I received the work order for your request to have stretcher 6082 MX-Pro R3 SN: 150540091 inspected. Please let me know what date during this month works to schedule the visit.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsari
📋
Outbound to +13028584231
Completed Oct 31, 2025
Called to speak to Mark Shears. Left a vm for him to call back to schedule the PM service visit during Nov.
Nov 20, 2025 11:58am
@Stephanie Ramen @Melissa Owens please push back the Due Date to 12/31 because this is scheduled for the 1st.
Work Order: WO-01312173
Account: Air Methods Georgetown Delaware
Customer Case Number:
Location: Air Methods Georgetown Delaware
Address: 21479 Rudder Ln, Georgetown, DE 19947
Manufacturer: Stryker Medical EMS
Model #: 6082 MX-Pro R3
Serial #: 150540091
Contact Name: Mark Shears
Contact Phone: 302-
Timeline
📞
Case Linked Oct 28, 11:04 AM
Case Number:00538910
Subject:Air Methods Georgetown Delaware (needs quote) - Waiting to be synced to EBT
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Oct 30, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 30, 4:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 45m
⚠️5.9 business days
🗓️
▶
2
Status: Scheduled Nov 6, 2:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-19T15:00:00.000+0000
⚠️8.0 business days
🔄
Status: Reschedule by Laura HillNov 17, 12:51 PM
From:Scheduled
To:Reschedule
Duration in Previous:10d 22h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 19, 11:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-01T15:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 1, 11:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 0h
⏱️
▶
2
4x Labor Added Dec 1, 12:21 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:1h 1m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Dec 2, 4:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.9 business days
🧾
Invoice Created Dec 7, 10:52 PM
Invoice Number:SM-248017
Bottlenecks
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)