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← WO Overview

WO-01312195 ↗ ServiceMax

FRISBIE MEMORIAL HOSPITAL EMS • Preventive Maintenance • PSM

📍 FRISBIE MEMORIAL HOSPITAL EMS — 11 Whitehall Rd, Rochester NH, 03867

Oct 30, 2025 → Dec 11, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Invoiced (Dec 11)
✗ SLA Missed (41d late)
Dispatch 0.0d
Coordinators 32.2d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.2 days
Over SLA
Field Work
0.8 days
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
30.5 days Total Age
⏱️
15.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
27.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Paul Bonang Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Dec 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539694
eBiotrack - New Inspection Created
Closed
Annual Equipment PM Annual PM due on covered equipment. Contract covers 1 Site | (4) Stretcher (4) Stair Chair (4) PowerLoad System - Tech to add model & SN info for 4th PL as POC did not provide. https://www.ebiotrack.com/inspection.php?iid=30880
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Beetz
Owner
Sherry Reich
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312195 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Oct 30, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 15.7 days stuck in "Scheduled"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
22.7d / 2.0d SLA
04-Scheduled
1.0d
Reschedule
7.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/3 KSmith -- Scheduled for 12/11 with Mark on WO-01312195

12/3 KSmith -- Sent email to Mark to schedule for 12/11. Schedule with WO-01318149

11/26/25 NatoshaB - updated due date for this WO to 12/31/25 per the info below. eBT WO & recurring are updated to reflect PMs due in Dec moving forward.


11/26/2025 Sramen - sent chatter to ASM to make aware of the situation and ask if due date can be updated.

11/26 KSmith -- Quote has been sent to customer (Q-00031288). Awaiting approval of quote and second WO to be created so everything can be scheduled together per customer request.

11/24 PBonang: Arrived on-site and all trucks were out and it was too late in the day to wait for them to return. Spoke with Mark and told him we will reschedule. He also would like to add 4 evacuation chairs that are located inside the hospital. He would like them seperate from this as it is a different department. Please hold until we have the work order for the 4 hospital chairs.

11/3 KSmith -- Scheduled for 11/24 with Mark

11/3 KSmith -- Sent email to schedule for 11/24

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 1811003500179 - Asset ID: 13273274 Stryker Medical - 6390 Power-LOAD Serial #: 2303012400402 - Asset ID: 13273275 Stryker Medical - 6506 PowerPro Serial #: 2312020700024 - Asset ID: 13273284 Stryker Medical - 6252 Stair-Pro Serial #: 2312010000271 - Asset ID: 13273278 Stryker Medical - 6252 Stair-Pro Serial #: 2312010000270 - Asset ID: 13273276 Stryker Medical - 6390 Power-LOAD Serial #: 2208012400077 - Asset ID: 13273280 Stryker Medical - 6506 PowerPro Serial #: 2206020700175 - Asset ID: 13273282 Stryker Medical - 6252 Stair-Pro Serial #: 2312010000272 - Asset ID: 13273281 Stryker Medical - 6390 Power-LOAD Serial #: 2309012400110 - Asset ID: 13273277 Stryker Medical - 6506 PowerPro Serial #: 2304020700194 - Asset ID: 13273279 Stryker Medical - 6252 Stair-Pro Serial #: 2312010000273 - Asset ID: 13273285 Stryker Medical - 6390 Power-LOAD Serial #: 2308012400078 - Asset ID: 13273283
🔍 Technician Findings
Annual PM due on covered equipment. Contract covers 1 Site | (4) Stretcher (4) Stair Chair (4) PowerLoad System. Rescheduled visit from 11/24 to December. Technician arrived on-site 11/24 and all trucks were out and it was too late in the day to wait for them to return. Rescheduling dependent on client accepting Sales quote for technician to service additional units (client requested).
⚠️ Problem Description
Annual Equipment PM Annual PM due on covered equipment. Contract covers 1 Site | (4) Stretcher (4) Stair Chair (4) PowerLoad System - Tech to add model & SN info for 4th PL as POC did not provide. https://www.ebiotrack.com/inspection.php?iid=30880

Timeline

📞
Case Linked Oct 30, 1:15 PM
Case Number: 00539694
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 30, 4:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Nov 3, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 21h
🗓️
2 Status: Scheduled Nov 3, 1:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 21, 8:24 AM
Scheduled For: 2025-11-24T18:00:00.000+0000
2.0 business days
⏱️
2 4x Labor Added Nov 24, 6:41 PM
4x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 21d 5h
🔄
Status: Reschedule by Kourtney Smith Nov 25, 6:58 AM
From: 04-Scheduled
To: Reschedule
Duration in Previous: 12h 16m
⚠️ 7.0 business days
📅
2 Dispatch Scheduled Dec 3, 10:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 8d 3h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Paul Bonang Dec 11, 1:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
2 16x Labor Added Dec 11, 8:37 PM
16x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6h 41m
3.4 business days
📄
2 Status: Ready to Bill Dec 16, 11:16 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249171

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00539694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Dec 11, 10:00 AM
Created
Oct 30, 4:23 PM
Invoice #
SM-249171

Work Details (20)

Name Type Status Qty Amount Date
WL-03019051 Labor Open 1.25 $0.00 Nov 24, 6:41 PM
WL-03019052 Travel Open 47 $0.00 Nov 24, 6:41 PM
WL-03019053 Labor Open 3.5 $0.00 Nov 24, 6:41 PM
WL-03019054 Travel Open 152 $0.00 Nov 24, 6:41 PM
WL-03035075 Labor Open 1 $0.00 Dec 11, 8:37 PM
WL-03035076 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035077 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035078 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035079 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035080 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035081 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035082 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035083 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035084 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035085 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035086 Labor Open 0.5 $0.00 Dec 11, 8:37 PM
WL-03035087 Labor Open 3.75 $0.00 Dec 11, 8:37 PM
WL-03035088 Travel Open 153 $0.00 Dec 11, 8:37 PM
WL-03035089 Labor Open 2.75 $0.00 Dec 11, 8:37 PM
WL-03035090 Travel Open 153 $0.00 Dec 11, 8:37 PM

Details