Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312196 ↗ ServiceMax

Sono Bello • SWAPOUT • PC

📍 UT-Salt Lake City — 10011 S. Centennial Pkwy, Suite 500, Sandy UT, 84070

Oct 30, 2025 → Present

⛔ Blocked
PC Per client agreement
Target: Nov 4, 2025
⏸ 70d excluded (parts wait + holding)
⚠ 121d overdue
Dispatch 0.0d
Material Management 51.4d
⚠ Overdue
Dispatch
0.0 days
Material Management
51.4 days
Over SLA
Created: Oct 30, 2025 Due: Nov 4, 2025 (192 days overdue)
📅
141.0 days Total Age
⏱️
51.4d in Awaiting Parts Longest Stage
🔄
2 transitions Status Changes
⚠️
48.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539783
Blood Pressure Machine
Closed
Hi, We have a blood pressure cuff that won't go above 1 when it tries to take a blood pressure cuff. I changed the cuff to different ones and then used a brand new cord. Turned off the machine turned it back on. It won't go above 1 and then turns to a manual BP. [cid:a64db29b-7c14-49ee-9ac1-fd0dc716823b] [cid:a7f1cafc-ed07-4ee6-b29d-0ba0370fde5b] Thanks, Shannon Harmer, LPN I Lead Clinician Sono Bello 10011 S. Centennial Parkway Suite 500 Sandy, UT 84070 Ph: 801-268-4999<tel:801-268-4999> I Fx: 801-261-3339<tel:801-261-3339>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shannon Harmer
Owner
Virtual Tech
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312196 (current) Reschedule
SWAPOUT
Created: Oct 30, 2025
Behind Schedule - Needs Attention
Reschedule • 196 days old
🚨
Primary Delay 51.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
51.4d / 3.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Hi, We have a blood pressure cuff that won't go above 1 when it tries to take a blood pressure cuff. I changed the cuff to different ones and then used a brand new cord. Turned off the machine turned it back on. It won't go above 1 and then turns to a manual BP. [cid:a64db29b-7c14-49ee-9ac1-fd0dc716823b] [cid:a7f1cafc-ed07-4ee6-b29d-0ba0370fde5b] Thanks, Shannon Harmer, LPN I Lead Clinician Sono Bello 10011 S. Centennial Parkway Suite 500 Sandy, UT 84070 Ph: 801-268-4999 I Fx: 801-261-3339 https://www.ebiotrack.com/workorder.php?wo=69371

Timeline

📞
Case Linked Oct 30, 4:16 PM
Case Number: 00539783
Subject: Blood Pressure Machine
Status: Closed
📋
▶
3 Work Order Created Oct 30, 4:23 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00084506
Status: Shipped
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 51.9 business days
🔩
▶
2 2x Parts Added Jan 9, 1:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 70d 21h

Bottlenecks

Awaiting Parts
Duration: 51.4 business days (threshold: 3.0 business days)
Exceeded by 48.4 business days

🔗 Related Artifacts

📞
Case 00539783
Closed
📦
Parts Order 00084506
Shipped

ℹ️ Work Order Details

Status
Reschedule
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Oct 30, 4:23 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03059580 Parts Open 1 - Jan 9, 1:06 PM
WL-03059581 Expenses Open 1 - Jan 9, 1:06 PM

Details