Hi,
We have a blood pressure cuff that won't go above 1 when it tries to take a blood pressure cuff. I changed the cuff to different ones and then used a brand new cord. Turned off the machine turned it back on. It won't go above 1 and then turns to a manual BP.
[cid:a64db29b-7c14-49ee-9ac1-fd0dc716823b]
[cid:a7f1cafc-ed07-4ee6-b29d-0ba0370fde5b]
Thanks,
Shannon Harmer, LPN I Lead Clinician
Sono Bello
10011 S. Centennial Parkway Suite 500
Sandy, UT 84070
Ph: 801-268-4999<tel:801-268-4999> I Fx: 801-261-3339<tel:801-261-3339>
Total Delay142.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
46.4d / 3.0d SLA
Reschedule
98.7d / 2.0d SLA
On Hold
20.0d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/1- RS; On hold awaiting equipment -
6/1-RS; Problem Description unclear - asset unknown - Customer asset manually needs transfers and added to wo - ebiotracks wo incorrect - no equipment transfer linked to wo - reported equipment information located inside email of originating case
🔧Work Performed
Shipping hot swap to site - GE Healthcare - B40
Asset ID#: 12982458
S/N: SKZ17380041WA
Outbound - 1Z01E3E70393851604
Delivered - 1/14/2026
Service completed - Hot swap device shipped to site - nothing returned
🔍Technician Findings
VT Services requested Hotswap to be sent to site
⚠️Problem Description
blood pressure cuff that won't go above 1 when it tries to take a blood pressure cuff. I changed the cuff to different ones and then used a brand new cord. Turned off the machine turned it back on. It won't go above 1 and then turns to a manual BP.
GE Healthcare B40
Vital Signs Monitor
Asset ID#: 12981140
S/N: SJF15293530WA
Location: Exam OR 3
https://www.ebiotrack.com/workorder.php?wo=69371
To: sharmer@sonobello.com; mer@sonobello.com; virtualtech@emsar.com
CC: dnakoff@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00084506_1-9-2026 8-32 AM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01312196 - 346-18076-69371-wo
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for repair.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: sharmer@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312196Location: UT-Salt Lake CityAddress: 10011 S. Centennial Pkwy, Suite 500 Sandy, UT 84070Device: Problem Description: Hi,
We have a blood pressure cuff that won't go above 1 when i
Timeline
📞
Case Linked Oct 30, 4:16 PM
Case Number:00539783
Subject:Blood Pressure Machine
Status:Closed
📋
▶
3
Work Order Created Oct 30, 4:23 PM
Work Order Created → Parts Requested → Status: Awaiting Parts