College of Dupage - Inspection Repair - Case 1 of 2
Closed
Q-00030881
Inspection #: 30485
Asset ID: 13291883
Model: Stryker Medical - 6252 Stair-Pro
Notes: Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. - backrest has crack on bottom portion
Parts needed
1ea 6250-001-116,
11ea 0025-172-000.
Inspection #: 30485
Asset ID: 13291882
Model: Stryker Medical - 6252 Stair-Pro
Notes: Belts are free from high wear or fraying.
Noticeable physical damage on device
Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. - x1 Chair backrest Is cracked and needs replacing.
Parts needed
1ea 6250-001-116,
11ea 0025-172-000
1/16/26 RBerry- Received confirmation from Brian Baudek to schedule for 1/21/26 with and arrival time between 8-10AM. See logged email on WO-01312278
1/16 MOwens Called to speak to Brian. Left a vm for him to call back to schedule the repair visit for next week.
1/16/26 RBerry- Emailed Brian Baudek to schedule for 1/20/26 with arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01312278
1/15/26 RBerry- LM with Brian Baudek to schedule. See logged call on WO-01312278.
1/15/2026 Sramen - adding delay code escalated to another technician. We are trying to get a tech from the East district to come in and cover this week of the 19th.
1/13/2026 CRamen spoke to Clint and placing WO-s into Re-Schedule till we get updates on the correct castor being shipped. Call logged on WO-01300149
Per LYoder to cancel all WO's for 1/14/2026 for Alan. More to follow
1/12/2026 Sramen - due to unforeseen circumstances, Initial FSE will not be able to service by due date.
1/8/2026 CRamen assigned to APage and waiting for tracking eta to schedule with WO-01312280/2982
🔧Work Performed
REPLACED SEAT BACK USING 11 RIVETS; TESTED GOOD
🔍Technician Findings
CRACKED SEAT BACK
⚠️Problem Description
Q-00030881
Inspection #: 30485
Asset ID: 13291883
Model: Stryker Medical - 6252 Stair-Pro
Notes: Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. - backrest has crack on bottom portion
Parts needed
1ea 6250-001-116,
11ea 0025-172-000. https://www.ebiotrack.com/workorder.php?wo=69385
📧
Email:RE: [External] EMSAR Request for service at College of Dupage (Email to schedule service)
Completed Jan 16, 2026
From: baudekb@cod.edu
To: rhea.berry@emsar.com
Perfect and thank you.Have a great weekend. Brian From: Rhea Berry <rhea.berry@emsar.com> Sent: Friday, January 16, 2026 12:14 PMTo: Baudek, Brian <baudekb@cod.edu>Subject: Re: [External] EMSAR Request for service at College of Dupage (Email to schedule service) Hi Brian, Can we have our technician onsite on 1/21/26 with an arrival time between 8-10AM? Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar
📋
Outbound to +16309422107
Completed Jan 16, 2026
Called to speak to Brian. Left a vm for him to call back to schedule the repair visit for next week.
📧
Email: EMSAR Request for service at College of Dupage (Email to schedule service)
Completed Jan 15, 2026
To: baudekb@cod.edu
CC: mowens@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at College of Dupage (Email to schedule service)
Body:
Hi Brian Baudek,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repairs on 2 Stair chairs and 1 Stryker Power cot.
Here’s the location information we have on file:
Location:
College of Dupage
Homeland Security Education Center 425 FAWELL BLVD
Glen Ellyn, IL 60137
Contact:
Br
📋
Outbound to +16309422107
Completed Jan 15, 2026
1/15/26 RBerry- LM with Brian Baudek to schedule. See logged call on WO-01312278.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 31, 2025
To: baudekb@cod.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312278Location: College of DupageAddress: Homeland Security Education Center
425 FAWELL BLVD Glen Ellyn, IL 60137Device: Problem Description: Q-00030881
Inspection #: 30485
Asset ID: 1329
📅
WO-01312278 - Repair - Glen Ellyn - College of Dupage
Jan 21, 2026 9:00am – 3:00pm
Work Order: WO-01312278
Account: COLLEGE OF DUPAGE
Customer Case Number:
Location: College of Dupage
Address: Homeland Security Education Center 425 FAWELL BLVD, Glen Ellyn, IL 60137
Manufacturer:
Model #:
Serial #:
Contact Name: Brian Baudek
Contact Phone: 630-942-2107
Contact Email: baudekb@co
Case #00539813 – College of Dupage - Inspection Repair - Case 1 of 2
Status: Closed | Priority: Critical
Q-00030881
Inspection #: 30485
Asset ID: 13291883
Model: Stryker Medical - 6252 Stair-Pro
Notes: Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. - backrest has crack on bottom portion
Parts needed
1ea 6250-0
💬Case Comment
Internal Oct 31, 2025 8:47am
Waiting for second case to complete both quotes together.
Timeline
📞
Case Linked Oct 30, 5:28 PM
Case Number:00539813
Subject:College of Dupage - Inspection Repair - Case 1 of 2
Status:Closed
📋
▶
2
Work Order Created Oct 31, 10:13 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Oct 31, 10:32 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:16m
🚨50.0 business days
🔩
▶
2
3x Parts Added Jan 8, 4:27 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:69d 6h
👷
▶
2
Status: Assigned Jan 8, 5:12 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Alan Page
🗓️
▶
2
Status: Scheduled Jan 9, 3:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-14T15:00:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Charles RamenJan 13, 2:44 PM
From:Scheduled
To:Reschedule
Duration in Previous:3d 23h
⏳3.0 business days
🆕
Status: Entered by Stephanie RamenJan 15, 9:55 AM
From:Reschedule, Entered
To:Entered, Ready for Scheduling
Duration in Previous:1d 19h, 0m
👷
▶
2
Technician Assigned Jan 15, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 17m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 16, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-01-21T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Chris GalassoJan 21, 10:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 21h
⏱️
▶
2
4x Labor Added Jan 21, 1:37 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 38m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 22, 5:20 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
📨
Status: Invoice Pending by Diane PattonJan 22, 5:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16m
💰
Status: Invoiced by Diane PattonJan 22, 5:43 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⏳1.8 business days
🧾
Invoice Created Jan 25, 8:14 PM
Invoice Number:SM-251932
Bottlenecks
Awaiting Parts
Duration: 50.0 business days (threshold: 3.0 business days)
Exceeded by 47.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)