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WO-01312288 ↗ ServiceMax

UPSTATE CARDIOVASCULAR GROUP • Inspection • PSM

📍 CARDIOVASCULAR GROUP OF SYRACUSE NE — 510 TOWNE CENTER DRIVE, FAYETTEVILLE NY, 13066

Oct 31, 2025 → Dec 10, 2025

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 10)
✗ SLA Missed (40d late)
Dispatch 0.0d
Coordinators 30.5d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.5 days
Over SLA
Field Work
0.1 days
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
29.0 days Total Age
⏱️
19.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539886
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service 16 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10293
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carrie Breed
Owner
Kimberly Hardison
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312288 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Oct 31, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 19.8 days stuck in "Scheduled"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
6.7d / 0.5d SLA
Scheduled
19.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/13 KSmith -- Scheduled for 12/10 with Carrie

11/12 KSmith -- Carrie is going to check the date and let me know if it works

11/12 KSmith -- Sent email to schedule for 12/10

11/5 KSmith -- Sent email to schedule for 12/10

11/05/2025 LHill-Called (315) 663-0500 . Carrie is on vacation this week. spoke with Andrea and she advised to call back for Carrie on Tuesday, Nov 12th.


11/04/2025 LHill-sent email to Carrie Breed at breedc@upstate.edu to confirm contact & equipment.


11/04/2025 LHill-LM at (315) 663-0500 for Carrie Breed to confirm contact & equipment.

🔧 Work Performed
Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Semi-Annual Equipment Calibration Service 16 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10293

Timeline

📞
Case Linked Oct 31, 8:39 AM
Case Number: 00539886
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 31, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 5, 1:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Nov 13, 12:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T13:00:00.000+0000
🚨 19.9 business days
🔧
▶
2 Status: Tech On Site Dec 10, 7:25 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667
⏱️
▶
2 Labor Added Dec 10, 8:17 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 52m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 9:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
🧾
Invoice Created Dec 12, 3:00 PM
Invoice Number: SM-248997

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Scheduled
Duration: 19.8 business days (threshold: 2.0 business days)
Exceeded by 17.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00539886
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 10, 8:00 AM
Created
Oct 31, 10:41 AM
Invoice #
SM-248997

Work Details (3)

Name Type Status Qty Amount Date
WL-03032499 Labor Open 0.41666666666667 $0.00 Dec 10, 7:26 AM
WL-03032500 Travel Open 6 - Dec 10, 7:26 AM
WL-03032510 Labor Open 0.91666666666667 $270.00 Dec 10, 8:17 AM

Details