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WO-01312306 ↗ ServiceMax

PRESBYTERIAN HOME • Depot - Syracuse • PSM

📍 PRESBYTERIAN HOME Residential Community — 4300 MIDDLE SETTLEMENT ROAD, NEW HARTFORD NY, 13413

Oct 31, 2025 → Jun 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (162 biz days late)
Active: 163 biz days
🕐 Clock stopped: Canceled (Jun 30, 2026)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
163d
▶ Clock Running
Status: Assigned
Oct 31 → Jun 30, 2026
163 business days (counted)
Running total: 163 of ? biz days used
Created: Oct 31, 2025 Canceled: Jun 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Jun 30 Assigned ▶ Running 163 163
Dispatch 0.0d
Coordinators 164.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
164.0 days
Over SLA
Created: Oct 31, 2025 Due: Dec 2, 2025 Completed: Jun 30, 2026 (209 days late)
📅
164.0 days Total Age
⏱️
164.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
163.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535768
OMNI L2 Review
Closed
Q-00030799 I have 3 concentrators for repair estimates from Pres Home. Attached are pics of the 3 needing repair estimate The other pic, are two are from awhile back that were not repairable. Kevin/Administrator wanted to know if you could use them to repair the others, any salvageable parts. Need 1x WO/quote for the pick up for the units to go to the depot for evaluation 1x travel __________________ Need a pre-quote for the service of the 3x units 3x - hr eval *will provide quotes for the unit's once repair parts determined https://www.ebiotrack.com/omnicor/workorder.php?wo=6998
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Sulton
Owner
Kimberly Hardison
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01312306 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Oct 31, 2025
Behind Schedule - Needs Attention
Canceled • 288 days old
🚨
Primary Delay 164.0 days stuck in "Assigned"
⏱️
Total Delay 163.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
164.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Per customer, no patients at this site any longer, so no further inspections will be needed
⚠️ Problem Description
Q-00030799 I have 3 concentrators for repair estimates from Pres Home. Attached are pics of the 3 needing repair estimate The other pic, are two are from awhile back that were not repairable. Kevin/Administrator wanted to know if you could use them to repair the others, any salvageable parts. Need 1x WO/quote for the pick up for the units to go to the depot for evaluation 1x travel __________________ Need a pre-quote for the service of the 3x units 3x - hr eval *will provide quotes for the unit's once repair parts determined https://www.ebiotrack.com/omnicor/workorder.php?wo=6998

Timeline

📞
Case Linked Oct 15, 12:39 PM
Case Number: 00535768
Subject: OMNI L2 Review
Status: Closed
🚨 13.0 business days
📋
▶
3 Work Order Created Oct 31, 12:16 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 164.0 business days
🚫
Status: Canceled by Ryan Schwochow Jun 30, 10:50 AM
From: Assigned
To: Canceled
Duration in Previous: 241d 22h

Bottlenecks

Assigned
Duration: 164.0 business days (threshold: 4.0 business hours)
Exceeded by 163.5 business days

🔗 Related Artifacts

📞
Case 00535768
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 31, 12:16 PM
Invoice #
N/A

Details