Midmark Service Request Dispatch Authorization - WO-00122588
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Foot control issue
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
Ship To Name: Kosmos Medical Group PLLC
Ship To Address: 3130 E Madison St Ste 204
Ship To City/State: Seattle, WA 98112-4264
Waybill (Tracking #): 1ZE444250348687589
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS
11-5 Mburris called site and set appt
11-4 Mburris email sent to POC
10-31 Mburris email sent to POC
10/31/2025 JRolston - Called site POC, Jenny Ancheta @ (425) 495-6760. Voicemail only. Left detailed message advising her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
11.17.25 return to pair and test chair. Test with success, show staff results.
11.6 replaced batteries, tested and tried pairing foot control, tested remote board, determined that the foot control has failed. ordering new board
🔍Technician Findings
foot control non responsive
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Foot control issue
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
To: jennyancheta@kosmosmedicalgroup.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312355Location: Kosmos Medical Group PLLCAddress: 3130 E Madison St, Ste 204 Seattle, WA 98112-4264Device: 626 (Series) Chair V2795282Problem Description: Travel Zone 1
📋
Outbound to +14254956760
Completed Nov 5, 2025
11-5 Mburris LMon Vmail for POC
📧
Email: EMSAR Request for service at Kosmos Medical Group PLLC (Email to schedule service)
Completed Nov 4, 2025
To: jennyancheta@kosmosmedicalgroup.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kosmos Medical Group PLLC (Email to schedule service)
Body:
Hi Jenny Ancheta,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair Foot control issue.
Here’s the location information we have on file:
Location:
Kosmos Medical Group PLLC
3130 E Madison St, Ste 204
Seattle, WA 98112-4264
Contact:
Jenny Anc
📧
Email: EMSAR Request for service at Kosmos Medical Group PLLC (Email to schedule service)
Completed Oct 31, 2025
To: jennyancheta@kosmosmedicalgroup.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kosmos Medical Group PLLC (Email to schedule service)
Body:
Hi Jenny Ancheta,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair Foot control issue.
Here’s the location information we have on file:
Location:
Kosmos Medical Group PLLC
3130 E Madison St, Ste 204
Seattle, WA 98112-4264
Contact:
Jenny Anche
📞
Call
Completed Oct 31, 2025
10/31/2025 JRolston - Called site POC, Jenny Ancheta @ (425) 495-6760. Voicemail only. Left detailed message advising her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
📅
WO-01312355 - Repair - 626 (Series) Chair - Seattle - Kosmos Medical Group PLLC
Nov 17, 2025 4:00pm – 6:00pm
Work Order: WO-01312355
Account: MIDMARK
Customer Case Number: SR 1485416 WO-00122588
Location: Kosmos Medical Group PLLC
Address: 3130 E Madison St, Ste 204, Seattle, WA 98112-4264
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2795282
Contact Name: Jenny Ancheta
Contact Phone: (425)
PDF
SRA_WO-00122588_ver1
Oct 31, 2025
PDF
SRA - 1485416 - kosmos
Nov 17, 2025
Timeline
📞
Case Linked Oct 31, 2:27 PM
Case Number:00540036
Subject:Midmark Service Request Dispatch Authorization - WO-00122588
Status:Closed
📋
▶
2
Work Order Created Oct 31, 3:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Oct 31, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Nov 5, 12:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:4d 21h
📅
Dispatch Scheduled by Michael BurrisNov 6, 8:56 AM
Scheduled For:2025-11-06T22:00:00.000+0000
🔧
▶
2
Status: Tech On Site Nov 6, 10:09 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2.5, 1, 1.5
📦
▶
2
Parts Requested Nov 6, 10:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tim Holman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:15m
⏳2.2 business days
📅
Status: Ready for Scheduling by Jessica SellsNov 10, 5:31 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 19h
🗓️
▶
2
Status: Scheduled Nov 11, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-17T21:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Tim HolmanNov 17, 4:24 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 2h
⏱️
7x Labor Added Nov 17, 4:45 PM
Type:Labor, Travel
Status:Open
Qty:2, 1, 1.5, 50, 25
✔️
▶
2
Status: Completed Nov 17, 7:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:1m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Nov 20, 12:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 21, 7:51 PM
Invoice Number:SM-247059
Bottlenecks
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.5 business hours
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)