Detailed work order timeline, KPIs, and analysis
AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM
📍 Aerojet Rocketdyne Inc — 11411 139th Pl NE, REDMOND WA, 98052
Oct 31, 2025 → May 30, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 31 → Oct 31 | Created | ▶ Running | 0 | 0 |
| Oct 31 → Nov 18 | Awaiting Parts | ⏸ Paused | 11 | — |
| Nov 18 → Nov 18 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Nov 18 → Dec 15 | Assigned | ▶ Running | 17 | 17 |
| Dec 15 → Dec 19 | Scheduled | ▶ Running | 4 | 21 |
| Dec 19 → Dec 20 | Tech On Site | ▶ Running | 0 | 21 |
| Dec 20 → Dec 25 | Tech Off Site | ▶ Running | 3 | 24 |
| Dec 25 → Jan 8 | Awaiting Parts | ⏸ Paused | 9 | — |
| Jan 8 → Jan 14 | Ready for Scheduling | ▶ Running | 4 | 28 |
| Jan 14 → Jan 14 | On Hold | ▶ Running | 0 | 28 |
| Jan 14 → Jan 14 | Entered | ▶ Running | 0 | 28 |
| Jan 14 → Jan 14 | On Hold | ▶ Running | 0 | 28 |
| Jan 14 → Jan 14 | Ready for Scheduling | ▶ Running | 0 | 28 |
| Jan 14 → Jan 14 | Assigned | ▶ Running | 0 | 28 |
| Jan 14 → Jan 25 | Scheduled | ▶ Running | 6 | 34 |
| Jan 25 → Jan 26 | Awaiting Parts | ⏸ Paused | 1 | — |
| Jan 26 → Feb 3 | Reschedule | ▶ Running | 6 | 40 |
| Feb 3 → Mar 25 | Awaiting Parts | ⏸ Paused | 35 | — |
| Mar 25 → Apr 8 | Ready for Scheduling | ▶ Running | 10 | 50 |
| Apr 8 → May 28 | Assigned | ▶ Running | 35 | 85 |
| May 28 → May 30 | On Hold | ▶ Running | 1 | 86 |
6.3.26 hshaw - chat tech to attach email approval from Agilent for return work.
5-20 Mburris called site POC Paul said still working on this and he should be getting back to us in a few days
4-30 Mburris called spoke with POC Paul Kelly he advised they have 2 more units that he will need tech to work on but said site has a big install coming up and won't be ready for about 3 weeks to have a tech come out
4/30/26 Rberry- Sent teams message to ASC to follow up with contact.
04/22/2026 LHill-checked with Michael Burris and he has not rec'd a response from the customer yet.
04/20/2026 LHill-rec'd response from Michael Burris-not yet.
04/20/2026 LHill-sent TEAMS message to Michael Burris-asking if he has rec'd an email from customer.
4-7 Mburris spoke with POC Paul Kelly he advised he wants to hold off for now and will email me back. He wants to see if he has any more units that are in need of service
4-6 Mburris email sent to POPC looking for 4-16 7am
3/25/26 lcoonrod
It has arrived (the part)
Paul Kelly
3/23/23 lcoonrod sent another email to confirm delivery of last part.
3/9/26 lcoonrod part VPI251205060 has not shipped yet. expected date 3/11/26
3/5/26 lcoonrod part VPI251205060 has not shipped yet. expected date 3/11/26
2/20/26 lcoonrod part VPI251205060 has not shipped yet. expected date 3/11/26
2/13/26 lcoonrod part VPI251205060 has not shipped yet. expected date 3/11/26
2/3/26 RBerry- Placed WO back into awaiting parts status as this was placed in reschedule and parts are on back order and tracking has not been received.
2-3 Mburris tech reached out to AGILENT and was advised parts on Back order until 3-10
1/26/26 lcoonrod
This is beck in awaiting parts. sent chatter to tech and coord to see what is going on.
1-14 Mburris called spoke with Josh and set appt 1-23
1/14/26 lcoonrod
Yes this part was delivered
Joshua Lundgren
1/13/26 RBerry- Chattered: @Leona Coonrod @Shelby Robinson Have the parts been confirmed onsite with the customer? If so, did they say where these parts will be located when the tech arrives onsite? @Stephanie Ramen @Michael Burris
1/8/26 lcoonrod sent email to confirm delivery of last part.
887288847692 Delivered Monday, 12/22/25 at 9:35 AM Signed for by: X.Dennis
12/19/25 lcoonrod Additional parts have not shipped yet.
per email from William George
the turbo died in the midst of service. I left call open and ordered turbo and solenoid to be replaced when parts arrive.
EX8699367<javascript:void(0)>
Vpisol1205060
12-15 Mburris called site spoke with POC Josh 425-305-8699 and set appt for 12-18 and 12-19 7am
12/11/25 RBerry- Received email from Josh Lundgren stating: Yes Rhea, I responded to the last email that I was sent and I would like to confirm that we will have a technician that will work on the two open work orders that we have. I tried to confirm packages with Agilent. I have 2 of 3 that they listed that I need. I sent over a list of all the parts that I have on hand at this moment and I haven’t heard back. I do not want to have a repeat of last time when we have two open WO’s and the tech was only able to do one because of parts. Also I need to confirm that both of the machines I have that need PM’s is going to happen on the same visit. We do not need to have two separate visits to have work completed. I just need to know what other parts I need to have and confirm all the work that will be conducted when the visit is scheduled.
Reached out to Leona Coonrod to assist with working with Agilent regarding parts that customer has not received. See logged email on WO-01312368
12/8/25 RBerry- Emailed Josh Lundgren to discuss scheduling. See logged email.
12-1 Mburris email sent to POC
12/1/2025 Sramen - per Bruce Pierce with Agilent, please schedule.
11/26/2025 Sramen - chatter sent to MMCnamara & MGoldstein for assistance.
11-24 Mburris chatter sent to Leona to see if she heard back from Agilent on this workorder and if not, can you please reach back out to them
11-18 Mburris
Hello William,
Below is from Joshua at Aerojet Rocketdyne Inc.
I show notes in our WOs: email from POC ........I have reached out twice to Agilent about the open Work orders I have and for what serial numbers, however there seems to be an issue with payment and I believe they want that resolved before doing more appointments. Please allow me some time to work out the pending invoices and I will follow up with the equipment.
Please confirm if there are any issues with this account or if we are okay to schedule the tech.
Thank you
Leona Coonrod
--------------- Original Message ---------------
From: null [joshua.lundgren@l3harris.com]
Sent: 11/17/2025 11:51 AM
To: dispatch@emsar.com; kwame.cobb@emsar.com; michael.burris@emsar.com
Subject: RE: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.fTNT6}
Hi Everyone,
I am reaching out because currently I believe I have all the parts needed to perform the two different PM’s needed for my leak detectors. First I would like to point out that the two leak detectors and their serial numbers. One is US12454002 and the other is MY15150005, they are both MD 30 Helium Leak Detectors.
Here are the items that I currently have at my desk and the Qty of each:
Qty Part #
2 EXR2040301
4 VSFKDCL
1 670029096
2 G8603-60002
Will this be enough parts to have both of the Leak detectors mentioned above completely finished with the PM services that I am looking to schedule. If not please advise how to get the final parts so we can proceed.
Thank you so much!!
Joshua Lundgren
Lead Maintenance Tech. D
Redmond Facilities Department
L3HARRIS TECHNOLOGIES
t 425.702.6890 / m 425.305.8699
L3Harris.com / Joshua.Lundgren@L3Harris.com
11411 139th Pl NE / Redmond, WA 98052 / USA
11/18/25 lcoonrod
sent another email. no # to call. moving to RFS.
11/12/25 lcoonrod email sent to confirm receipt of parts.
way bill 394868646752Delivered Monday, 11/3/25 at 9:24 AM Signed for by: N.Wardway bill 394869881046Delivered Monday, 11/3/25 at 9:37 AM Signed for by: J.Ferrelluway bill 395114228495Delivered Monday, 11/10/25 at 9:51 AM Signed for by: J.Ferrelli11/5/25 lcoonrod EXR2040301 has est delivery date of 11/14/25. Other parts have shipped
way bill 394868646752 Delivered Monday, 11/3/25 at 9:24 AM Signed for by: N.Ward
way bill 394869881046 Delivered Monday, 11/3/25 at 9:37 AM Signed for by: J.Ferrellu
11/3/25 lcoonrod EXR2040301 has est delivery date of 11/14/25. Other parts have shipped
10/31/25 lcoornod Parts have not shipped yet
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02992134 | Parts | Open | 1 | $0.00 | Oct 31, 4:28 PM |
| WL-02992133 | Parts | Open | 1 | $0.00 | Oct 31, 4:28 PM |
| WL-02992135 | Parts | Open | 1 | $0.00 | Oct 31, 4:28 PM |
| WL-02992136 | Parts | Open | 1 | $0.00 | Oct 31, 4:28 PM |
| WL-02992137 | Parts | Open | 1 | $0.00 | Oct 31, 4:28 PM |
| WL-03043078 | Labor | Open | 0.5 | $0.00 | Dec 19, 9:29 AM |
| WL-03043079 | Travel | Open | 10 | $150.00 | Dec 19, 9:29 AM |
| WL-03043778 | Parts | Open | 1 | $0.00 | Dec 19, 4:26 PM |
| WL-03043779 | Parts | Open | 1 | $0.00 | Dec 19, 4:26 PM |
| WL-03044265 | Labor | Open | 7 | $541.00 | Dec 19, 10:54 PM |
| WL-03044266 | Labor | Open | 0.5 | $0.00 | Dec 19, 10:54 PM |
| WL-03068591 | Expenses | Open | 1 | $154.47 | Jan 16, 4:59 PM |
| WL-03068592 | Expenses | Open | 1 | $405.00 | Jan 16, 4:59 PM |
| WL-03068593 | Expenses | Open | 1 | $396.05 | Jan 16, 4:59 PM |
| WL-03071364 | Expenses | Open | 1 | $140.13 | Jan 20, 8:56 AM |
| WL-03078394 | Labor | Open | 0.5 | $0.00 | Jan 25, 6:29 PM |
| WL-03078393 | Labor | Open | 8 | $0.00 | Jan 25, 6:29 PM |
| WL-03078395 | Labor | Open | 7 | $630.00 | Jan 25, 6:29 PM |
| WL-03078396 | Labor | Open | 0.5 | $0.00 | Jan 25, 6:29 PM |
| WL-03078397 | Labor | Open | 8 | $0.00 | Jan 25, 6:29 PM |
| WL-03078398 | Expenses | Open | 1 | $50.00 | Jan 25, 6:29 PM |
| WL-03078399 | Expenses | Open | 1 | $50.00 | Jan 25, 6:29 PM |
| WL-03078400 | Expenses | Open | 1 | $25.00 | Jan 25, 6:29 PM |
| WL-03078401 | Expenses | Open | 1 | $27.59 | Jan 25, 6:29 PM |
| WL-03078402 | Travel | Open | 850 | $800.00 | Jan 25, 6:29 PM |
| WL-03078403 | Travel | Open | 10 | $150.00 | Jan 25, 6:29 PM |
| WL-03078410 | Expenses | Open | 1 | $124.22 | Jan 25, 7:22 PM |
| WL-03078411 | Expenses | Open | 1 | $59.00 | Jan 25, 7:22 PM |
| WL-03079241 | Parts | Open | 1 | $0.00 | Jan 26, 4:16 PM |
| WL-03079242 | Expenses | Open | 1 | $0.00 | Jan 26, 4:16 PM |
| WL-03079247 | Parts | Open | 1 | $0.00 | Jan 26, 4:17 PM |
| WL-03079248 | Expenses | Open | 1 | $0.00 | Jan 26, 4:17 PM |