Follow up to WO-01311172
Welch Allyn - ProBP 3400 Digital Blood Pressure Device
Asset ID 13227734
Inspected BP machine — found charging issue caused by a broken charging port.
Spoke with Level 2 Technical Support - recommended sending the unit for depot repair.
Follow-up needed. Unit requires depot repair and is at the customer site.
Outbound hot swap -
ASSET ID#: 13254128
S/N:100063602625
1Z01E3E70299048269
Delivered - 11/19/2025
Return
Welch Allyn - ProBP 3400
Asset ID#: 13227734
S/N: 100013164324
1Z01E3E79098116272
Shipper created a label, UPS has not received the package yet.
__
Site confirmed broken unit is cannot locate - archiving device in ebiotrack -
Welch Allyn - ProBP 3400
Asset ID#: 13227734
S/N: 100013164324
🔍Technician Findings
hot swap sent to site
⚠️Problem Description
Follow up to WO-01311172
Welch Allyn - ProBP 3400
Asset ID#: 13227734
S/N: 100013164324
Inspected BP machine — found charging issue caused by a broken charging port.
https://www.ebiotrack.com/workorder.php?wo=69396
📄Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm
Welch Allyn - Oak Street Health Consigned Inventory
📧
Email:WO-01308652 & WO-01312430
Completed Mar 20, 2026
From: ciarra.letchworth@oakstreethealth.com
To: depotsupport@emsar.com
Cc: ryan.schwochow@emsar.com, tamara.kizer@oakstreethealth.com
Hello,
Please update your records to indicate that the BP machine for swap out WO-01312430 cannot be located; this work order can now be closed.
Regarding swap out WO-01308652, we have located the Retinavue device. Could you please generate a UPS shipping label and provide a shipping box to be sent to the Edgewood location?
Shipping Address:
Oak Street H
To: tamara.kizer@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79098116272.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01312430
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a HOTSWAP de
To: tamara.kizer@oakstreethealth.com; ashley.neal@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79098116272.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01312430
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously se
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: tamara.kizer@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312430Location: Oak Street Health - EdgewoodAddress: 5743 Preston Highway Louisville, KY 40219Device: Problem Description: Follow up to WO-01311172
Welch Allyn - ProBP 3400
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 10, 2025
To: tamara.kizer@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312430Location: Oak Street Health - EdgewoodAddress: 5743 Preston Highway Louisville, KY 40219Device: Problem Description: Follow up to WO-01311172
Welch Allyn - ProBP 3400
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 3, 2025
To: tamara.kizer@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312430Location: Oak Street Health - EdgewoodAddress: 5743 Preston Highway Louisville, KY 40219Device: Problem Description: Follow up to WO-01311172
Welch Allyn - ProBP 3400
Timeline
📞
Case Linked Oct 29, 3:53 PM
Case Number:00539376
Subject:Oak Street Health - Edgewood (follow up)
Status:Closed
⏳4.0 business days
📋
Work Order Created Nov 3, 8:15 AM
Work Order:WO-01312430
Type:SWAPOUT
Priority:PSM
📦
▶
2
Parts Requested Nov 3, 8:31 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:16m
🚨11.0 business days
📦
▶
3
Parts Requested Nov 18, 4:05 PM
Parts Requested → 2x Parts Added → Status: Reschedule