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WO-01312434 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Louetta Rd. — 11100 Louetta Rd. Apt 724, Houston TX, 77070

Nov 3, 2025 → Dec 8, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 8)
✗ SLA Missed (10d late)
Dispatch 0.2d
Coordinators 27.8d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
27.8 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
26.0 days Total Age
⏱️
9.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540135
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30903
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Osborne
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312434 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 3, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 9.4 days stuck in "Assigned"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
18.4d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26 KKelch scheduled per logged email from Angie. Email logged on WO-01313454

11/25 KKelch sent Angie an email for scheduling. Email logged on WO-01313452

11/13/25 RCook- Due date is incorrect. Per EBT this should be end of month in Dec. Returned to dispatch for correction.


11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 170341317 - Asset ID: 13276058
⚠️ Problem Description
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30903

Timeline

📞
Case Linked Nov 1, 1:01 AM
Case Number: 00540135
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⚠️ 9.0 business days
🆕
Status: Entered by Rhea Berry Nov 13, 2:18 PM
From: Assigned
To: Entered
Duration in Previous: 10d 5h
📅
▶
3 Status: Ready for Scheduling Nov 13, 3:47 PM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Nov 26, 9:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T21:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Dec 8, 9:38 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 12d 12h
📄
Status: Ready to Bill by Diane Patton Dec 9, 6:28 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 49m, 0m
⏳ 3.8 business days
🧾
Invoice Created Dec 15, 12:38 AM
Invoice Number: SM-248626

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Assigned
Duration: 9.4 business days (threshold: 4.0 business hours)
Exceeded by 8.9 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days

🔗 Related Artifacts

📞
Case 00540135
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 8, 4:00 PM
Created
Nov 3, 8:21 AM
Invoice #
SM-248626

Work Details (3)

Name Type Status Qty Amount Date
WL-03030858 Labor Open 1 $0.00 Dec 8, 9:38 PM
WL-03030859 Travel Open 30 $0.00 Dec 8, 9:38 PM
WL-03030860 Labor Open 1 $0.00 Dec 8, 9:38 PM

Details