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Detailed work order timeline, KPIs, and analysis

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WO-01312441 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Atascocita Shores Dr. — 19800 Atascocita Shores Dr., Apt. 512, Humble TX, 77346

Nov 3, 2025 → Dec 12, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 12)
✗ SLA Missed (14d late)
Dispatch 0.0d
Coordinators 31.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
29.9 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540137
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30905
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Osborne
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312441 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 3, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch scheduled per logged email from Angie. Email logged on WO-01312448

11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 070339736 - Asset ID: 1327601
⚠️ Problem Description
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30905

Timeline

📞
Case Linked Nov 1, 1:01 AM
Case Number: 00540137
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 11:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-12T15:00:00.000+0000
🚨 14.0 business days
⏱️
▶
2 3x Labor Added Dec 14, 7:11 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 19d 8h
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 16, 6:28 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-249250

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540137
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 12, 10:00 AM
Created
Nov 3, 8:35 AM
Invoice #
SM-249250

Work Details (3)

Name Type Status Qty Amount Date
WL-03037421 Labor Open 1 $0.00 Dec 14, 7:11 PM
WL-03037422 Labor Open 1 $0.00 Dec 14, 7:11 PM
WL-03037423 Travel Open 38 $0.00 Dec 14, 7:11 PM

Details