Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312442 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Old Dowlen Rd. #1 — 4165 Old Dowlen Rd. #1, Beaumont TX, 77706

Nov 3, 2025 → Dec 11, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 11)
✗ SLA Missed (13d late)
Dispatch 0.0d
Coordinators 30.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
28.8 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540138
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30906
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Osborne
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312442 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 3, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch scheduled per logged email from Angie. Email logged on WO-01312448

11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 61239595 - Asset ID: 13276072
⚠️ Problem Description
Inspection: Annual Equipment PM 1 piece https://www.ebiotrack.com/inspection.php?iid=30906

Timeline

📞
Case Linked Nov 1, 1:01 AM
Case Number: 00540138
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 11:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T21:00:00.000+0000
🚨 13.0 business days
⏱️
▶
2 3x Labor Added Dec 11, 6:44 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 16d 7h
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Dec 16, 5:13 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249236

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00540138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 11, 4:00 PM
Created
Nov 3, 8:38 AM
Invoice #
SM-249236

Work Details (3)

Name Type Status Qty Amount Date
WL-03034864 Labor Open 2.5 $0.00 Dec 11, 6:44 PM
WL-03034865 Travel Open 120 $0.00 Dec 11, 6:44 PM
WL-03034866 Labor Open 1 $0.00 Dec 11, 6:44 PM

Details