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WO-01312445 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - W. Sam Houston Pkwy S — 3505 W SAM HOUSTON PKWY S APT 1116, Houston TX, 77042

Nov 3, 2025 → Dec 18, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Invoiced (Dec 18)
✗ SLA Missed (20d late)
Dispatch 0.0d
Coordinators 30.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.3 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)
📅
33.8 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 11, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540142
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30910
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312445 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 3, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
13.2d / 2.0d SLA
04-Scheduled
5.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch scheduled per logged email from Angie. Email logged on WO-01312448

11/3 KKelch sent Angie an email for scheduling PMs. Email logged on WO-01312439

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 110144082 - Asset ID: 13276245
⚠️ Problem Description
Inspection: Annual Equipment PM Equipment: 1 https://www.ebiotrack.com/inspection.php?iid=30910

Timeline

📞
Case Linked Nov 1, 1:01 AM
Case Number: 00540142
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 8:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 11:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 11, 4:59 PM
Scheduled For: 2025-12-12T21:30:00.000+0000, 2025-12-12T22:00:00.000+0000
⏱️
▶
2 6x Labor Added Dec 11, 7:50 PM
6x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 16d 8h
⚠️ 5.5 business days
🗓️
▶
2 Status: Scheduled Dec 18, 5:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-18T22:00:00.000+0000
⏱️
▶
2 3x Labor Added Dec 18, 6:40 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 1h 7m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Dec 22, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Dec 22, 12:20 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249739

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 13.1 business days (threshold: 2.0 business days)
Exceeded by 11.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540142
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 18, 5:00 PM
Created
Nov 3, 8:42 AM
Invoice #
SM-249739

Work Details (9)

Name Type Status Qty Amount Date
WL-03035004 Labor Open 1 $0.00 Dec 11, 7:50 PM
WL-03035005 Travel Open 38 $0.00 Dec 11, 7:50 PM
WL-03035006 Labor Open 1.0041666666667 $0.00 Dec 11, 7:50 PM
WL-03035007 Travel Open 36 $0.00 Dec 11, 7:50 PM
WL-03035008 Labor Open 1.25 $0.00 Dec 11, 7:50 PM
WL-03035009 Travel Open 42 $0.00 Dec 11, 7:50 PM
WL-03042512 Labor Open 1 $0.00 Dec 18, 6:40 PM
WL-03042513 Labor Open 0.5 $0.00 Dec 18, 6:40 PM
WL-03042514 Travel Open 12 $0.00 Dec 18, 6:40 PM

Details