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WO-01312461 ↗ ServiceMax

UNIVERSITY PARK FIRE DEPARTMENT, TX • Preventive Maintenance • PSM

📍 University Park Fire Department - TX — 3800 University Blvd, University Park TX, 75205

Nov 3, 2025 → Dec 8, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 9)
✗ SLA Missed (10d late)
Dispatch 0.4d
Coordinators 26.5d
Field Work 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
26.5 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
26.6 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
25.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540150
eBiotrack - Automated New Inspection Created
Closed
Contract Covers: (4) Stretcher (4) Stair Chair (3) Scoop Stretcher (3) PowerLoad | 2 PMs per year - Tech will need to enter new units in eBT on-site Inspection: Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=30918
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312461 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Nov 3, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
16.5d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
05-Tech-Off-Site
0.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch called Brandon back to schedule for 12/8 between 9 and 11 am. Customer confirmed. Call logged on WO-01316650

11/25 KKelch called Brandon to schedule for 12/8 between 9 and 11 am. Left VM,. Call logged on WO-01316650

11/21 KKelch called Brandon to schedule for 12/8 between 9 and 11 am. Left VM. Call logged on WO-01315461

🔧 Work Performed
Completed PMs on 2 6506 power pros, 1 6500 Power pro, 2 fastener 65 exl scoop stretcher, 1 65 scoop stretcher. 2 powerloads, 1 stryker stair chair, 1 Ferno stair chair, I 6370 fastner, 1 inline, and 1 Ferno INX.
🔍 Technician Findings
Completed fastener on 2 6506 power pros, 1 6500 Power pro, 2 Ferno 65exl scoop stretcher, 1 65 scoop stretcher. 2 powerloads, 1 stryker stair chair, 1 Ferno stair chair, I 6370 fastner, 1 inline, and 1 Ferno INX.
⚠️ Problem Description
Contract Covers: (4) Stretcher (4) Stair Chair (3) Scoop Stretcher (3) PowerLoad | 2 PMs per year - Tech will need to enter new units in eBT on-site Inspection: Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=30918

Timeline

📞
Case Linked Nov 1, 1:02 AM
Case Number: 00540150
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 3, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
🆕
Status: Entered by Kaitlyn Kelch Nov 3, 12:05 PM
From: Assigned
To: Entered
Duration in Previous: 1h 49m
📅
Status: Ready for Scheduling by Leona Coonrod Nov 3, 3:38 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 33m
👷
▶
2 Technician Assigned Nov 3, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
🚨 16.9 business days
🗓️
▶
2 Status: Scheduled Nov 25, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-08T15:00:00.000+0000
⚠️ 8.0 business days
📦
Parts Requested Dec 4, 4:12 PM
Order: 00086274
Status: Shipped
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack Dec 8, 11:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 21h
⏱️
▶
2 24x Labor Added Dec 8, 11:33 PM
24x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 12h 25m
✔️
Status: Completed by Christopher Womack Dec 8, 11:39 PM
From: 05-Tech-Off-Site
To: Completed
Duration in Previous: 5m
🚗
▶
3 3x Travel Added Dec 8, 11:46 PM
3x Travel Added → Status: 05-Tech-Off-Site → Expenses Added
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Completed
To: 05-Tech-Off-Site
Duration in Previous: 6m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 8, 11:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 10, 3:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 12, 5:00 PM
Invoice Number: SM-248714

Bottlenecks

Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540150
Closed
📦
Parts Order 00086274
Shipped

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Dec 8, 10:00 AM
Created
Nov 3, 9:05 AM
Invoice #
SM-248714

Work Details (29)

Name Type Status Qty Amount Date
WL-03030991 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03030979 Labor Open 1.5 $0.00 Dec 8, 11:33 PM
WL-03030980 Labor Open 1.5 $0.00 Dec 8, 11:33 PM
WL-03030981 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03030982 Labor Open 1 $0.00 Dec 8, 11:33 PM
WL-03030983 Labor Open 1.5 $0.00 Dec 8, 11:33 PM
WL-03030984 Labor Open 1.5 $0.00 Dec 8, 11:33 PM
WL-03030985 Labor Open 1 $0.00 Dec 8, 11:33 PM
WL-03030986 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03030987 Labor Open 1.5 $0.00 Dec 8, 11:33 PM
WL-03030988 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03030989 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03030990 Labor Open 0.5 $0.00 Dec 8, 11:33 PM
WL-03031001 Parts Open 1 $86.40 Dec 8, 11:33 PM
WL-03030992 Parts Open 16 $0.00 Dec 8, 11:33 PM
WL-03030993 Parts Open 1 $86.40 Dec 8, 11:33 PM
WL-03030994 Parts Open 2 $212.00 Dec 8, 11:33 PM
WL-03030995 Parts Open 16 $0.00 Dec 8, 11:33 PM
WL-03030996 Parts Open 1 $0.00 Dec 8, 11:33 PM
WL-03030997 Parts Open 1 $0.00 Dec 8, 11:33 PM
WL-03030998 Parts Open 2 $0.00 Dec 8, 11:33 PM
WL-03030999 Parts Open 2 $0.00 Dec 8, 11:33 PM
WL-03031000 Parts Open 1 $166.05 Dec 8, 11:33 PM
WL-03031002 Parts Open 16 $0.00 Dec 8, 11:33 PM
WL-03031005 Travel Open 38 $0.00 Dec 8, 11:46 PM
WL-03031004 Labor Open 1.5 $0.00 Dec 8, 11:46 PM
WL-03031007 Travel Open 38 $0.00 Dec 8, 11:46 PM
WL-03031008 Expenses Open 1 $0.00 Dec 8, 11:48 PM
WL-03031014 Labor Open 0.98333333333333 $0.00 Dec 8, 11:51 PM

Details