Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312482 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MDNow Brickell COID 22925 — 1250 South Miami Ave, Miami FL, 33130

Nov 3, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 194 biz days
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Nov 5 → Dec 15, 2025
25 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 27 of ? biz days used
167d
▶ Clock Running
Status: On Hold
Dec 15 → Aug 16, 2026
167 business days (counted)
Running total: 194 of ? biz days used
Created: Nov 3, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 5 Ready for Scheduling ▶ Running 2 2
Nov 5 → Dec 15 Assigned ▶ Running 25 27
Dec 15 → Dec 15 Entered ▶ Running 0 27
Dec 15 → Aug 16 On Hold ▶ Running 167 194
Dispatch 0.0d
Coordinators 29.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
195.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
27.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540168
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=30932
Priority
High
Origin
Email
Reason
New Case
Contact
Arthur Ceballos
Owner
Sherry Reich
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312482 (current) On Hold
Inspection
Created: Nov 3, 2025
Behind Schedule - Needs Attention
On Hold • 285 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 27.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
26.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/25 AJinerson - Clearing tech name and escalating to ASM due to customer non-responsive.


12/12/25 AJinerson - Sent 3rd email to POC Arthur offering tech visit on below dates:

Monday, 12/22 (mid-morning arrival)

Wednesday, 12/24 (mid-morning arrival)

Friday, 12/26 (mid-morning arrival)

Monday, 12/29 (mid-morning arrival)

Tuesday, 12/30 (mid-morning arrival)

Wednesday, 12/31 (mid-morning arrival)


12/12/25 AJinerson - No secondary contact listed for this location.


12/12/25 AJinerson - Called Arthur 2nd time to follow up and schedule tech visit. Phone rang for 1 minute 19 seconds with no answer, and then disconnected itself. 


12/8/25 AJinerson - Sent follow up email to POC Arthur offering below dates:

Monday, 12/22 (mid-morning arrival)

Tuesday, 12/23 (early midafternoon arrival)

Wednesday, 12/24 (mid-morning arrival)

Friday, 12/26 (mid-morning arrival)

Monday, 12/29 (mid-morning arrival)


12/3/25 AJinerson - Followed up w/ email to POC Arthur offering to schedule tech visit on below dates:


Wednesday, 12/17

Thursday, 12/18

Friday, 12/19

Monday, 12/22

Tuesday, 12/23

Wednesday, 12/24


11/5/25 AJinerson - Called POC Arthur to schedule tech visit. Phone rang for 1 min 17 seconds w/ no answer and disconnected itself. 

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=30932

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540168
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 5, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 26.0 business days
🆕
Status: Entered by Abby Jinerson Dec 15, 2:53 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 40d 4h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days

🔗 Related Artifacts

📞
Case 00540168
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Nov 3, 9:22 AM
Invoice #
N/A

Details