Work Order 360 View

CONFIRMED

11/24/25 AJinerson - Called Charmaine regarding needing to reschedule tech/date. 

Confirmed with Charmaine to schedule for Weds. 12/3 with eta between 12pm-1pm. 

Will send follow up confirmation email with tech's email address to Charmaine so she can send training email to tech to complete before service.

**Do not reschedule again please, they have an audit coming up and need this done first week of DEC.**

11/24/25 AJinerson - Received notice that original scheduled tech for 12/2 will actually be on PTO 12/1-12/2. Will need to reassign to next avail. tech. Confirmed w/ MFranks.

11/21/25 AJinerson - Received email back from POC Charmaine confirming tech visit for Tuesday, 12/2 with eta between 1PM-3PM.

POC onsite: Charmaine Cooper

Arrival instructions: Charmaine will send email to FSE for training course needed to be completed before going onsite since this is required to be cleared for this visit.

11/21/25 AJinerson - Sent email back to POC Charmaine offering tech visit for Tuesday, 12/2 with eta between 1pm-3pm. (they requested to schedule after 11am if it's on Tues.)

Also, tech is on PTO until 12/1 and would not be available to complete any online training until Monday, 12/1.

11/21/25 AJinerson - Received email back from Charmaine:

"I would send the QR code via email, they create an account and complete training online."

11/21/25 AJinerson - Email back to Charmaine asking what the security training would consist of; if it's online or in person, if it's already scheduled, etc. as this would possibly change which tech would be available for a visit on 12/1 since local EMSAR tech is on PTO and would not be able to attend a course before 12/1.

11/21/25 AJinerson -Received email back from POC Charmaine requesting to schedule for Monday, 12/1 with eta between 9am-11am. They will need to complete security training prior to arriving to the campus.

11/21/25 AJinerson - Sent email back to POC Charmaine offering tech visit on Tuesday, 12/2 with eta between 9:30 a.m. - 11:30 a.m.

11/21/25 AJinerson - Received email from Charmaine Cooper requesting to schedule the first week of Dec:

12/1, 12/2, or 12/3.

11/07/2025 LHill-rec'd call from Charmaine Cooper. She confirmed contact & equipment.

Scheduling ahead needed: Yes 

Certain day or time: Prefers a Wednesday or Thursday 8:00AM-4:30PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Will need to send her an email with tech name and address so they can send him a QR code link to do a little training to come onsite.

11/07/2025 LHill-sent email to Charmaine Cooper at ccoope20@its.jnj.com to confirm contact & equipment.

11/07/2025 LHill-LM at 561-494-3630 for Charmaine Cooper to confirm contact & equipment.

11/05/2025 LHill-sent email to Charmaine Cooper at ccoope20@its.jnj.com to confirm contact & equipment.

11/05/2025 LHill-LM at 561-494-3630 for Charmaine Cooper to confirm contact & equipment.

@Elkin Barahona​ Hi Elkin - this site is scheduled for Tuesday afternoon 12/2. This customer, Charmaine Cooper, will be sending you a link for online training that will need to be completed prior to this scheduled visit. I blocked time out on your calendar Monday, 12/1 for this "training" and copied you in on my scheduling email with her as well. Just a heads up! CC @Mark Franks​ 

@Anthony Wright​ Hi Anthony! This site is scheduled for your 2nd stop on Weds. 12/3. Our point of contact, Charmaine Cooper will be sending you an email with a QR code for a pre-visit "training" course that you will have to complete prior to 12/3 as they have a specific protocol for visitors for this site. Just wanted to give you a heads up, please let us know if you have any further questions. Thanks! CC @Mark Franks​