Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312506 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM Valencia - (AZ48-C03837) — 1550 W Valencia Rd 150, Tucson AZ, 85756

Nov 3, 2025 → Dec 3, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 3)
✗ SLA Missed (5d late)
Dispatch 0.0d
Coordinators 23.1d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.1 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 30, 2025 Completed: Dec 3, 2025 (27 days early)
📅
23.0 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540176
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=30940
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sabia Martinez
Owner
Leona Coonrod
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312506 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 3, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
23.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech arrived on site and inspected and tested 86 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 76 pieces https://www.ebiotrack.com/inspection.php?iid=30940

Timeline

📞
Case Linked Nov 1, 7:01 AM
Case Number: 00540176
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 3, 10:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 28m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-03T15:00:00.000+0000
🚨 23.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Dec 3, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 23h
⏱️
3x Labor Added Dec 3, 10:52 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 72, 22
⏱️
2x Labor Added Dec 3, 3:30 PM
Type: Labor
Status: Open
Qty: 6, 1
✔️
Status: Completed by Andrew Przybyla Dec 3, 4:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 0m
🏁
Status: Closed by Andrew Przybyla Dec 3, 5:02 PM
From: Completed
To: Closed
Duration in Previous: 1h 1m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Dec 5, 5:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.8 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number: SM-248431

Bottlenecks

Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00540176
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 3, 10:00 AM
Created
Nov 3, 9:45 AM
Invoice #
SM-248431

Work Details (5)

Name Type Status Qty Amount Date
WL-03024789 Labor Open 1.5 $0.00 Dec 3, 10:52 AM
WL-03024790 Travel Open 72 - Dec 3, 10:52 AM
WL-03024791 Travel Open 22 - Dec 3, 10:52 AM
WL-03025190 Labor Open 6 $1,628.43 Dec 3, 3:30 PM
WL-03025191 Labor Open 1 $0.00 Dec 3, 3:30 PM

Details