Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312512 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Green Valley Las Vegas — 100 N Green Valley Parkway, Suite 235, Henderson NV, 89074

Nov 3, 2025 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (69 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Nov 3 → Dec 18, 2025
30 business days (counted)
Running total: 30 of ? biz days used
14d
▶ Clock Running
Status: On Hold
Dec 18 → Jan 9, 2026
14 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 49 of ? biz days used
32d
▶ Clock Running
Status: On Hold
Jan 16 → Mar 5, 2026
32 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 86 of ? biz days used
Created: Nov 3, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Ready for Scheduling ▶ Running 0 0
Nov 3 → Dec 18 Assigned ▶ Running 30 30
Dec 18 → Jan 9 On Hold ▶ Running 14 44
Jan 9 → Jan 16 Ready for Scheduling ▶ Running 5 49
Jan 16 → Mar 5 On Hold ▶ Running 32 81
Mar 5 → Mar 6 Ready for Scheduling ▶ Running 1 82
Mar 6 → Mar 11 Scheduled ▶ Running 3 85
Mar 11 → Mar 12 Tech On Site ▶ Running 1 86
Dispatch 0.0d
Holding 47.7d (excluded)
Coordinators 41.8d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
47.7 days
Coordinators
41.8 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
86.1 days Total Age
⏱️
33.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540179
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 71 Pcs https://www.ebiotrack.com/inspection.php?iid=30943
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chassity Gulley
Owner
Kimberly Hardison
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312512 (current) Invoiced
Inspection • Michael Russell
Created: Nov 3, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 285 days old
🚨
Primary Delay 33.0 days stuck in "On Hold"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.5d / 1.0d SLA
Assigned
31.0d / 0.5d SLA
On Hold
47.7d
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-6 Mburris email from POC Luis to set for 3-11 10am

3-5 Mburris email sent to POC

3-5 Mburris called site got fast busy signal 

01/16/2026 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. 

 


01/16/2026 LHill-Called 702-296-5756 for Luis Bobbys and I get a fast busy signal. Unable to leave a message.


01/13/2026 LHill-Called 702-296-5756 for Luis Bobbys and I get a fast busy signal. Unable to leave a message.

5756

01/12/2026 LHill-Called 702-296-5756 for Luis Bobbys and I get a fast busy signal. Unable to leave a message.


1/9/26 SBerry: POC updated, WO moved to RFS

1/7/26 SBerry: Email sent to account POC requesting updated site POC

12/18/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response. ite POC

 


12/18/2025 LHill-LM at (419) 708-6623 for Chassity Gulley trying to schedule tech visit.


12/16/25 RBerry- Emailed Chassity Gulley to schedule for 12/19/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email.


12/16/25 RBerry- LM with Chassity Gulley to schedule for 12/19/25. Arrival time between 8-10AM. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 71 Pcs https://www.ebiotrack.com/inspection.php?iid=30943

Timeline

📞
Case Linked Nov 1, 7:02 AM
Case Number: 00540179
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 3, 10:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🚨 31.0 business days
⏸️
Status: On Hold by Laura Hill Dec 18, 1:08 PM
From: Assigned
To: On Hold
Duration in Previous: 45d 2h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Scott Berry Jan 9, 11:56 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 21d 22h
⚠️ 6.0 business days
⏸️
Status: On Hold by Laura Hill Jan 16, 10:30 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 6d 22h
🚨 33.0 business days
📅
Status: Ready for Scheduling by Wendy Argueta Mar 5, 2:03 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 48d 3h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 6, 4:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-11T18:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Michael Russell Mar 11, 3:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
▶
2 3x Labor Added Mar 11, 8:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 51m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Mar 13, 2:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 16, 11:33 AM
Invoice Number: SM-256507

Bottlenecks

Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540179
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Mar 11, 2:00 PM
Created
Nov 3, 9:52 AM
Invoice #
SM-256507

Work Details (3)

Name Type Status Qty Amount Date
WL-03140360 Labor Open 0.5 $0.00 Mar 11, 8:57 PM
WL-03140361 Labor Open 2.5 $1,695.00 Mar 11, 8:57 PM
WL-03140362 Travel Open 15 - Mar 11, 8:57 PM

Details