Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312531 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Raleigh Downtown (3300-3361) — 501 N Harrington St, Raleigh NC, 27603

Nov 3, 2025 → Dec 4, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 4)
✗ SLA Missed (6d late)
Dispatch 0.0d
Coordinators 26.0d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
24.0 days Total Age
⏱️
20.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540195
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 29 https://www.ebiotrack.com/inspection.php?iid=30959
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Nicholson
Owner
John Rolston
Created
Nov 1, 2025
Work Orders from this Case (1)
WO-01312531 (current) Invoiced
Inspection • Christopher Morning
Created: Nov 3, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 20.0 days stuck in "Assigned"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 MOwens Heather replied back that any day during Dec except right around Christmas works for scheduling. Sent a reply back to schedule the visit for this Thurs. 12/4 with arrival between 8-9am.

11/25 MOwens Sent email to Heather Nicholson about scheduling the inspection during Dec.

🔧 Work Performed
12-4-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 35 pieces of medical equipment inspected . ALL PASS . Notified POC Heather Nicholson of findings and completion .
🔍 Technician Findings
12-4-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Heather Nicholson of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 29 https://www.ebiotrack.com/inspection.php?iid=30959

Timeline

📞
Case Linked Nov 1, 7:03 AM
Case Number: 00540195
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 3, 10:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 4, 10:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 35m
🚨 20.0 business days
🗓️
2 Status: Scheduled Dec 1, 9:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-04T13:30:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Christopher Morning Dec 4, 8:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
2x Labor Added Dec 4, 8:16 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 16
⏱️
2 Labor Added Dec 4, 10:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 18m, 0m
4.0 business days
📄
3 Status: Ready to Bill Dec 9, 9:55 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-248510

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00540195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Dec 4, 8:30 AM
Created
Nov 3, 10:30 AM
Invoice #
SM-248510

Work Details (3)

Name Type Status Qty Amount Date
WL-03025978 Labor Open 0.75 $0.00 Dec 4, 8:16 AM
WL-03025979 Travel Open 16 - Dec 4, 8:16 AM
WL-03026088 Labor Open 2.25 $1,000.00 Dec 4, 10:25 AM

Details