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WO-01312557 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Baker Re-Entry — 17128 US Highway 90 West, Sanderson FL, 32087

Nov 3, 2025 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (14 biz days late)
Active: 31 biz days
Paused: 51 biz days
🕐 Clock stopped: Canceled (Mar 6, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 17, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 10 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Ready for Release
Nov 18 → Feb 4, 2026
51 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 15 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 6, 2026
16 business days (counted)
Running total: 31 of ? biz days used
Created: Nov 3, 2025 Canceled: Mar 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 17 Ready for Scheduling ▶ Running 9 9
Nov 17 → Nov 18 Entered ▶ Running 1 10
Nov 18 → Feb 4 Ready for Release ⏸ Paused 51
Feb 4 → Feb 11 Ready for Scheduling ▶ Running 5 15
Feb 11 → Mar 6 Assigned ▶ Running 16 31
Dispatch 1.5d
Holding 52.0d (excluded)
Coordinators 31.7d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
52.0 days
Coordinators
31.7 days
Over SLA
Created: Nov 3, 2025 Due: Jan 30, 2026 Completed: Mar 6, 2026 (34 days late)
📅
82.9 days Total Age
⏱️
52.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00540238
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 23 pieces https://www.ebiotrack.com/inspection.php?iid=30974
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Gibbs
Owner
Leona Coonrod
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312557 (current) Canceled
Inspection • Yves Dessin
Created: Nov 3, 2025
Behind Schedule - Needs Attention
Canceled • 285 days old
🚨
Primary Delay 52.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Ready for Release
52.0d
Assigned
16.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/06/2026 DNakoff - Duplicate WO of WO-01312634

3/3/26 AJinerson - ASM looking into this to see how to proceed, since tech serviced this equipment already on WO-01312634 . See chatter history for more details.


2/27/27 AJinerson - Chatter to ASM on how to proceed. Tech believes he already serviced this equipment on 2/4 on WO-01312634 since the Baker CI facility was taken over by DHS and has now moved over to the Baker Re-Entry.

**WO not released to us until 6:43 PM on 2/4, and tech was on-site for Baker CI morning of 2/4. We did not have this WO in hand or on our radar at time of tech visit as it was released incorrectly**


2/26/26 AJinerson - Sent email to back up contact, Leisa offering tech visit on Tuesday, 3/3 between 10am-12pm.


2/26/26 AJinerson - Called back up contact Leisa Heilig per special instructions at 386.719.6356 - Phone rang for 1 min 19 seconds and then disconnected. No answer or option to leave VM. 


2/18/26 AJinerson - Received email back from Courtney Gibbs stating she is not the POC for Baker Re-Entry. She is the POC for GADSDEN Re-Entry. (Gadsden Reentry Center_)


2/17/26 AJinerson - Sent email to Courtney offering tech visit on Tuesday, 3/3 with eta between 12pm-2pm.


2/16/26 AJinerson -Discussed w/ tech sup and confirmed next avail. week to travel Centurion cleared tech will be first week of March, 3/2-3/6.


**Missing SLA because WO released into RFS after SLA, but no tech avail until after Feb.


2/4/26 RBerry- Found WO in RFR status instead of RFS. Placed WO into RFS.


11/17/25 RCook- Due date is incorrect. Returning to dispatch for correction. Due date should be end of month.


11/14/25 AJinerson - Last inspection serviced 1/31/25 - I think the SLA needs to be updated.

⚠️ Problem Description
Inspection: Initial Annual Inspection Service 23 pieces https://www.ebiotrack.com/inspection.php?iid=30974

Timeline

📞
Case Linked Nov 2, 1:02 AM
Case Number: 00540238
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Nov 3, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
🆕
Status: Entered by Rhea Berry Nov 17, 3:05 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 14d 3h
Status: Ready for Release by Leona Coonrod Nov 18, 10:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 57m
🚨 52.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Feb 4, 6:43 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 78d 8h
⚠️ 5.7 business days
👷
2 Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 18h
🚨 17.0 business days
🚫
Status: Canceled by Dylan Nakoff Mar 6, 8:57 AM
From: Assigned
To: Canceled
Duration in Previous: 22d 19h

Bottlenecks

Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days

🔗 Related Artifacts

📞
Case 00540238
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 3, 11:34 AM
Invoice #
N/A

Details