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← WO Overview

WO-01312572 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Walton CI — 691 Institution Rd, De Funiak Springs FL, 32433

Nov 3, 2025 → Jan 23, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Tech Off Site (Jan 23)
✗ SLA Missed (55d late)
Dispatch 0.0d
Coordinators 60.2d
Field Work 2.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.2 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.0 days
Created: Nov 3, 2025 Due: Feb 27, 2026 Completed: Jan 24, 2026 (34 days early)
📅
59.9 days Total Age
⏱️
42.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540242
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 47 pieces https://www.ebiotrack.com/inspection.php?iid=30978
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amy Scott
Owner
Leona Coonrod
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312572 (current) Invoiced
Inspection • Dylan Ingraham
Created: Nov 3, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 42.3 days stuck in "Assigned"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.9d / 1.0d SLA
Assigned
42.3d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/22 DI: Marked WO in 'Tech Off Site' in order to capture travel back to ATL tomorrow (1/23)


1/13/26 AJinerson - Received email back from Amy confirming tech visit for Thursday, 1/22 with eta between 9am-11am.

POC onsite: Dana Brannon 850-951-6509

Arrival instructions: If tech needs an escort once they arrive, they can reach out to Dana Brannon at 850-951-6509 for assistance to medical.


1/12/26 AJinerson - Sent email to Amy offering tech visit on Thurs. 1/22 with eta between 9am-11am.

1/12/26 AJinerson - Called 2nd number listed - (850) 951-6508 to follow up and schedule service. Phone rang for 1 min 20 seconds then disconnected w/ no answer, no option to leave VM. 


1/12/26 AJinerson - Called (850) 758-1819 to follow up and schedule tech visit. Phone rang 3 times then disconnected. 


11/17/25 RCook- Emailed Dylan Nakoff asking if due date should be updated. Initial inspection completed on 2/27/25


11/17/25 RCook- Chattered: @Dylan Nakoff​ The initial inspection for this site was completed on 2/27/25. The due date for this inspection is 1/1/26. Should this be updated to the end of Feb or are we keeping their inspections in January.


11/14/25 AJinerson - Last inspection serviced on 2/27/2025 per WO-01214256

🔧 Work Performed
1/22 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 42 DEVICES (ALL PASS) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE 1/23 DI: TRAVEL FROM PENSACOLA, FL TO ATLANTA, GA
🔍 Technician Findings
1/22 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 47 pieces https://www.ebiotrack.com/inspection.php?iid=30978

Timeline

📞
Case Linked Nov 2, 1:03 AM
Case Number: 00540242
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
2 Technician Assigned Nov 14, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 4h
🚨 42.9 business days
📅
▶
2 Dispatch Scheduled Jan 13, 8:48 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 59d 16h
💵
2x Expenses Added Jan 13, 9:08 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Jan 22, 2:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 5h
🚗
Status: Tech Off Site by Dylan Ingraham Jan 22, 10:55 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 27m
⏱️
7x Labor Added Jan 22, 11:07 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 3, 88, 1
⏱️
▶
2 2x Labor Added Jan 23, 9:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 22h 44m, 0m
⏳ 2.3 business days
📄
▶
3 Status: Ready to Bill Jan 27, 12:54 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252326
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Assigned
Duration: 42.3 business days (threshold: 4.0 business hours)
Exceeded by 41.8 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540242
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Jan 22, 9:00 AM
Created
Nov 3, 11:58 AM
Invoice #
SM-252326

Work Details (11)

Name Type Status Qty Amount Date
WL-03062883 Expenses Open 1 $0.00 Jan 13, 9:08 AM
WL-03062884 Expenses Open 1 $0.00 Jan 13, 9:08 AM
WL-03076217 Labor Open 2 $0.00 Jan 22, 11:07 PM
WL-03076218 Labor Open 3 $1,495.00 Jan 22, 11:07 PM
WL-03076219 Labor Open 2 $0.00 Jan 22, 11:07 PM
WL-03076220 Travel Open 88 - Jan 22, 11:07 PM
WL-03076221 Travel Open 88 - Jan 22, 11:07 PM
WL-03076222 Expenses Open 1 $0.00 Jan 22, 11:07 PM
WL-03076223 Expenses Open 1 $0.00 Jan 22, 11:07 PM
WL-03077603 Labor Open 7.5 $0.00 Jan 23, 9:38 PM
WL-03077604 Travel Open 304 - Jan 23, 9:38 PM

Details