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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312579 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ACDS - 450 - Greenville — 369 Woodruff Rd, Greenville SC, 29607

Nov 3, 2025 → Nov 21, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 16.9d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.9 days
Over SLA
Field Work
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
14.9 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540251
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=30986
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Lee
Owner
Kimberly Hardison
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312579 (current) Invoiced
Inspection • Eric Colon
Created: Nov 3, 2025 • Closed: Nov 21, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11 MOwens Renee Blair call back and requested scheduling for a Friday since they don't have as many patients. Scheduling the visit for next Friday 11/21 arrival around 12pm.

11/14 MOwens Called to speak to Renee at this location. Left a vm for her to call back to schedule the inspection service.

🔧 Work Performed
11/21/25- EColon- Arrived onsite, checked in with POC. Inspected 54 items, failed 3 items, and archived 2 items. Inspection complete
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=30986

Timeline

📞
Case Linked Nov 2, 6:00 AM
Case Number: 00540251
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 4, 10:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 56m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Nov 14, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-21T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
4x Labor Added Nov 21, 2:46 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3, 113
⏱️
▶
3 Labor Added Nov 21, 5:00 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 7d 6h, 0m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 1:17 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 20h, 0m
🚨 11.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247439

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00540251
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Nov 21, 12:00 PM
Created
Nov 3, 12:06 PM
Invoice #
247439

Work Details (5)

Name Type Status Qty Amount Date
WL-03016567 Labor Open 2 $0.00 Nov 21, 2:46 PM
WL-03016568 Labor Open 3 $3,100.00 Nov 21, 2:46 PM
WL-03016569 Travel Open 113 - Nov 21, 2:46 PM
WL-03016570 Travel Open 113 - Nov 21, 2:46 PM
WL-03016896 Labor Open 2 $0.00 Nov 21, 5:00 PM

Details