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WO-01312596 ↗ ServiceMax

ASSOCIATES FOR WOMENS MEDICINE • Inspection • PSM

📍 ASSOCIATES WOMENS MEDICINE - NORTH MAIN — 792 1/2 N MAIN STREET, N SYRACUSE NY, 13212

Nov 3, 2025 → Dec 29, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 29)
✗ SLA Missed (31d late)
Dispatch 0.0d
Coordinators 41.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Dec 29, 2025 (2 days early)
📅
40.8 days Total Age
⏱️
39.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540258
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 26 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10300
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joanne Harvey
Owner
Sherry Reich
Created
Nov 2, 2025
Work Orders from this Case (1)
WO-01312596 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Nov 3, 2025 • Closed: Dec 29, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 39.4 days stuck in "Scheduled"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
39.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/4 KSmith -- Scheduled for 12/29 per Kimberly's request on WO-01312591

11/04/2025 LHill-sent email to Joanne Harvey at jharvey@afwomensmed.com to confirm contact & equipment.


11/04/2025 LHill-LM at 315-701-2835 for Joanne Harvey to confirm contact & equipment.

🔧 Work Performed
ANNUAL INSPECTION COMPLETED ON 28 DEVICES
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 26 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10300

Timeline

📞
Case Linked Nov 2, 7:39 AM
Case Number: 00540258
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 3, 12:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Nov 4, 3:29 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T16:15:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Darek Kirkpatrick Dec 29, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 17h
⏱️
▶
2 Labor Added Dec 29, 10:22 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 19m, 0m
📄
▶
2 Status: Ready to Bill Dec 30, 10:09 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 2, 3:11 PM
Invoice Number: SM-250110

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 39.4 business days (threshold: 2.0 business days)
Exceeded by 37.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540258
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 29, 11:15 AM
Created
Nov 3, 12:53 PM
Invoice #
SM-250110

Work Details (1)

Name Type Status Qty Amount Date
WL-03048761 Labor Open 1.3333333333333 $871.60 Dec 29, 10:22 AM

Details