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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312627 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Hardee CI — 6901 State Rd 62, Bowling Green FL, 33834

Nov 3, 2025 → Feb 11, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Feb 11)
✗ SLA Missed (75d late)
Dispatch 2.8d
Coordinators 73.9d
Field Work 1.0d
✗ SLA Missed
Dispatch
2.8 days
Over SLA
Coordinators
73.9 days
Over SLA
Field Work
1.0 days
Created: Nov 3, 2025 Due: Jan 30, 2026 Completed: Feb 12, 2026 (12 days late)
📅
72.8 days Total Age
⏱️
28.3d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
72.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540278
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=30988
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312627 (current) Invoiced
Inspection • Joseph Anderson
Created: Nov 3, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 28.3 days stuck in "Assigned"
⏱️
Total Delay 72.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Scheduling
31.6d / 1.0d SLA
Assigned
28.3d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/26 AJinerson - Sent email back to Carola confirming tech visit for Wednesday, 2/11 with eta between 930am-1130am.

Sent list of tools tech will have with him, and asked for any further specific info needed prior to visit.

POC onsite: Carola Brummett - 863-767-3063

Arrival instructions:


1/23/26 AJinerson - Received email back from Carola thanking us for accommodating their scheduling requests for week of 2/9-2/13, saying any day that week works for them anytime between 8am-430pm.


1/20/26 AJinerson - Emailed Carola back asking what date works best for them week of 2/9-2/13 since they need to schedule past 2/3.

1/20/26 AJinerson - Received email back from POC Carola requesting to schedule after 2/3/2026 as she will not be in office until then.


1/19/26 AJinerson - Sent email to POC Carola offering tech visit on Monday, 2/2 with eta between 930am-1130am.

This is the soonest we have a FL Centurion Cleared technician available, as they are all either traveling to cover GE work or filled up with other JAN. HCP repairs/inspections.


12/30/25 AJinerson - Per previous WOs, original contact is:

Carola Brummett

352.206.4048

cbrummett@teamcenturion.com


12/30/25 AJinerson - WO released back to us but contact field shows "contact not given".

12/15/25 AJinerson - Returning to Dispatch to update WO type. WO is currently listed as "Inventory" but per problem description, this is an "Inspection".


11/17/25 RCook- Due date is incorrect. Returned WO to dispatch to have corrected. Due date should be end of month.

🔧 Work Performed
Inspected 19 pieces of equipment. Had to manually enter all information in system due to no internet available in facility.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=30988

Timeline

📞
Case Linked Nov 3, 12:00 AM
Case Number: 00540278
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Nov 3, 1:42 PM
Work Order: WO-01312627
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Leona Coonrod Nov 3, 2:11 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 29m
🚨 11.0 business days
🆕
Status: Entered by Rhea Berry Nov 17, 3:10 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 14d 0h
📅
Status: Ready for Scheduling by Leona Coonrod Nov 18, 10:04 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 54m
🚨 20.0 business days
🆕
Status: Entered by Abby Jinerson Dec 15, 4:43 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 27d 6h
📅
Status: Ready for Scheduling by Leona Coonrod Dec 16, 8:39 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15h 55m
👷
▶
2 Technician Assigned Dec 16, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 18m
🚨 28.9 business days
📅
▶
2 Dispatch Scheduled Jan 23, 10:39 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 37d 17h
🚨 14.0 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 11, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 1h
⏱️
▶
2 3x Labor Added Feb 11, 3:03 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.05
✔️
Status: Completed by Joseph Anderson Feb 11, 3:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 1m
⏱️
▶
2 Labor Added Feb 11, 7:47 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 4h 39m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Feb 16, 12:51 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254086

Bottlenecks

Ready for Scheduling
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Assigned
Duration: 28.3 business days (threshold: 4.0 business hours)
Exceeded by 27.8 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00540278
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Joseph Anderson
Scheduled
Feb 11, 9:30 AM
Created
Nov 3, 1:42 PM
Invoice #
SM-254086

Work Details (5)

Name Type Status Qty Amount Date
WL-03101383 Labor Open 2.4333333333333 $0.00 Feb 11, 3:03 PM
WL-03101384 Travel Open 73 - Feb 11, 3:03 PM
WL-03101385 Travel Open 73 - Feb 11, 3:03 PM
WL-03101395 Labor Open 3.05 $1,195.00 Feb 11, 3:08 PM
WL-03101996 Labor Open 1.9 $0.00 Feb 11, 7:47 PM

Details