Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312703 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shore Heart Group — 1820 State Route 33 Ste 4B, Neptune NJ, 07753

Nov 3, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Mar 5, 2026
🕐 Clock stopped: Completed (Feb 6)
⏸ 15d excluded (parts wait + holding)
✓ SLA Met (27d early)
Dispatch 1.2d
Holding 12.0d (excluded)
Coordinators 56.0d
Field Work 1.6d
Billing 1.4d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
12.0 days
Coordinators
56.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 3, 2025 Due: Mar 5, 2026 Completed: Feb 6, 2026 (27 days early)
📅
68.6 days Total Age
⏱️
49.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540562
URGENT Philips WO Request
Closed
Affiniti 50 Ultrasound System Installed Product 107960385 - US224D0240
Priority
High
Origin
Email
Reason
New Case
Contact
Danielle Soviero
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312703 (current) Invoiced
Preventive Maintenance • Philmon Mehari
Created: Nov 3, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 49.8 days stuck in "Scheduled"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
12.0d
Assigned
0.0d / 0.5d SLA
Scheduled
56.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 SRobinson- Created follow up WO as requested. (WO-01350754)

02/04/2026 Mklose per Philmon this site doesn't have this serial number.


01/27/2026 RArnold- Sent Reminder Email and reassigned to Philmon

11/04/2025 RArnold -Customer already confirmed device and date of 02/04 @ 9 am for Philmon. Will dispatch once skillset is updated.

🔧 Work Performed
107960385 - US224D0240 Device could not be located. Exception form signed.
🔍 Technician Findings
107960385 - US224D0240 Device could not be located. Exception form signed.
⚠️ Problem Description
Affiniti 50 Ultrasound System Installed Product 107960385 - US224D0240
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 3, 4:47 PM
Case Number: 00540562
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 3, 5:10 PM
Work Order: WO-01312703
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Nov 4, 11:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 6m
🚨 12.0 business days
👷
▶
4 Status: Assigned Nov 19, 12:49 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-04T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 50.0 business days
🆕
▶
4 Status: Entered Jan 27, 5:19 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-04T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2m
⚠️ 6.8 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 4, 5:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
3x Labor Added Feb 4, 7:23 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 67
⏳ 1.6 business days
✔️
Status: Completed by Philmon Mehari Feb 5, 10:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 4.2 business days
⏱️
▶
2 Labor Added Feb 11, 9:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00540562
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Feb 4, 9:00 AM
Created
Nov 3, 5:10 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03092072 Labor Open 1 $0.00 Feb 4, 7:23 PM
WL-03092073 Labor Open 2 $0.00 Feb 4, 7:23 PM
WL-03092074 Travel Open 67 $0.00 Feb 4, 7:23 PM
WL-03100640 Labor Open 0.016666666666667 $38.00 Feb 11, 9:24 AM

Details