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WO-01312887 ↗ ServiceMax

MIDMARK • Installation • PC

📍 Britton Road Veterinary Clinic — 2826 W Britton Rd, Oklahoma City OK, 73120-4497

Nov 4, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 11, 2026
✗ SLA Missed (1 biz days late)
Active: 128 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 4 → Nov 19, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 10 of ? biz days used
92d
▶ Clock Running
Status: Reschedule
Nov 19 → Apr 6, 2026
92 business days (counted)
Running total: 102 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Apr 6 → May 11, 2026
25 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 12, 2026
1 business day (counted)
Running total: 128 of ? biz days used
Created: Nov 4, 2025 Completed: May 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 19 L2 Screening ▶ Running 10 10
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 10
Nov 19 → Nov 19 Assigned ▶ Running 0 10
Nov 19 → Nov 19 Scheduled ▶ Running 0 10
Nov 19 → Apr 6 Reschedule ▶ Running 92 102
Apr 6 → May 11 Scheduled ▶ Running 25 127
May 11 → May 12 Tech On Site ▶ Running 1 128
Dispatch 11.0d
Coordinators 119.2d
Field Work 1.2d
Billing 2.9d
✗ SLA Missed
Dispatch
11.0 days
Over SLA
Coordinators
119.2 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
2.9 days
Over SLA
Created: Nov 4, 2025 Due: May 11, 2026 Completed: May 12, 2026 (on time)
📅
128.2 days Total Age
⏱️
93.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
128.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00540464
Vet Order - Britton Road Veterinary Clinic - Oklahoma City, OK - Quote #8675035
Closed
This installation is for Darell Hendrix. Part Number: DCV6-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 165 CM (66 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 10/23/25 Sales Order #: 8656756 Customer PO #: 334405 All Midmark Progeny Mandatory documents: FDA 2579 Form Signed OM Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lo Schuler
Owner
Sherry Reich
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312887 (current) Invoiced
Installation • Darrell Hendrix
Created: Nov 4, 2025 • Closed: May 11, 2026
Completed with significant delays
Invoiced • 284 days old
🚨
Primary Delay 93.0 days stuck in "Reschedule"
⏱️
Total Delay 128.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
11.0d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
26.1d / 2.0d SLA
Reschedule
93.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/26 RBerry- Updated due date based on site request.


4/6 KKelch scheduled per logged email from Junior

3/18 KKelch logged email from Justin- I am on-site now, just spoke with OG&E on the ground. Power should be in today, assuming no issues. I will keep you apprised of the install. Thanks for all your patience and understanding of these unique situations!

3/18 KKelch sent Lo an email to see if we are ready to schedule

3/2 KKelch- per Lo, the site MAY be ready by 3/9

2/23 KKelch- per Lo, this site is not ready to be installed yet

1/23 KKelch logged email from Junior letting us know that electricity has been delayed

12/23 KKelch- logged email from Lo letting us know that electricity was delayed until mid to late January

12/23 KKelch sent Stacey an email for scheduling

12/22 KKelch called Lo to schedule for 12/29 between 12 and 2 pm. Left VM. 

11/19 KKelch-per Stacey, they would like to hold off on scheduling as this a new build and the building is still under construction

11/19 KKelch called Lo to schedule for 11/26 between 12 and 2 pm. Customer confirmed. 

🔧 Work Performed
i arrived on location meet with construction foreman. Evaluated the wall of unit to be mounted. Customer did not know where the unit was being stored I had to wait 1 1/2 hour for them to unload a container to find unit after the unit was unloaded unit was not in the container unit was stored inside the building. I was then able to install the wall plate to the wall. And install the unit and arms on the unit. I then did not have a laptop or desktop to function test the unit i then spoke to Susannah Sanders gave her a run over of the unit and what for her to do to get software setup when they figure out the computer situation. She then sign my form and left site .
🔍 Technician Findings
To perform install of new wall mounted xray
⚠️ Problem Description
This installation is for Darell Hendrix. Part Number: DCV6-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 165 CM (66 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 10/23/25 Sales Order #: 8656756 Customer PO #: 334405 All Midmark Progeny Mandatory documents: FDA 2579 Form Signed OM Form

Timeline

📞
Case Linked Nov 3, 2:09 PM
Case Number: 00540464
Subject: Vet Order - Britton Road Veterinary Clinic - Oklahoma City, OK - Quote #8675035
Status: Closed
📋
▶
2 Work Order Created Nov 4, 9:00 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 2m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Dave Creditt Nov 19, 9:41 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 15d 0h
👷
▶
4 Technician Assigned Nov 19, 9:59 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-26T18:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Nov 19, 10:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 55m
🚨 93.0 business days
🗓️
▶
2 Status: Scheduled Apr 6, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T14:00:00.000+0000
🚨 26.0 business days
🔧
Status: Tech On Site by Darrell Hendrix May 11, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 0h
⏱️
3x Labor Added May 11, 4:58 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3.5, 32
✔️
Status: Completed by Darrell Hendrix May 11, 9:55 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 1m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Nancy Suarez May 13, 12:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending May 15, 4:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 5.0 business days
🧾
Invoice Created May 21, 11:04 AM
Invoice Number: SM-262231

Bottlenecks

L2 Screening
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 93.0 business days (threshold: 2.0 business days)
Exceeded by 91.0 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00540464
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Darrell Hendrix
Scheduled
May 11, 10:00 AM
Created
Nov 4, 9:00 AM
Invoice #
SM-262231

Work Details (3)

Name Type Status Qty Amount Date
WL-03222238 Labor Open 1.25 $0.00 May 11, 4:58 PM
WL-03222239 Labor Open 3.5 $385.00 May 11, 4:58 PM
WL-03222240 Travel Open 32 $110.00 May 11, 4:58 PM

Details