Q-00030918
Can we get on the schedule for repair of this cover for the latching system on our power load? The cover piece is broken and will need to be replaced (see attached images).
Parts needed
1 trigger housing, 6390-101-105
1 seal, 6390-001-180
11/25 KSmith -- Scheduled for 12/8 with Ethan. FSE is in training all next week.
11/25/25 RBerry- Updated due date based on parts. Parts have not shipped from Wilmington yet.
11/25 KSmith -- Per Sean W, "I have it boxed up and RTS on the ship desk. Unfortunately Zencraft is down at the moment, so we are unable to complete the final shipping step, but assuming it is fixed shortly by IT, we should have it out the door by end of day."
11/25 KSmith -- Parts did not ship yesterday. Parts should be shipping today. Chatter to Sean/Keith to see if this will be shipping today
11/24 KSmith -- Parts did not ship yesterday. Parts should be shipping today
11/21 KSmith -- Parts did not ship yesterday. Parts should be shipping today
11/20 KSmith -- Parts did not ship yesterday. Parts should be shipping today
11/19 KSmith -- Parts did not ship yesterday. Parts should be shipping today
11/18/25 RCook- Updated due date based on parts.
11/18 KSmith -- Parts are shipping today
🔧Work Performed
Replaced anchor housing and seal. Performed function tests.
🔍Technician Findings
Trigger housing broke off.
⚠️Problem Description
Q-00030918
Can we get on the schedule for repair of this cover for the latching system on our power load? The cover piece is broken and will need to be replaced (see attached images).
Parts needed
1 trigger housing, 6390-101-105
1 seal, 6390-001-180 https://www.ebiotrack.com/workorder.php?wo=69447
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.gORi7}
Completed Nov 25, 2025
From: enaiman@holdenma.gov
To: ksmith@emsar.com
Cc: natosha.beierschmitt@emsar.com, dispatch@emsar.com
Yes. That will work. Thanks
Quoting Kourtney Smith <ksmith@emsar.com>:
> Good Morning Ethan,
>
> The parts are scheduled to ship out today and will arrive next week.
> Our technician is out for training all next week and our next
> available date is Monday, December 8th.
>
> Would that date work for service in the morning?
>
> best regards,
>
> Kourtney smith
> account service
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: enaiman@holdenma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312897Location: Holden Fire DepartmentAddress: 1370 Main Street Holden, MA 01520Device: Problem Description: Q-00030918
Can we get on the schedule for repair of this cover for the latch
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: enaiman@holdenma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312897Location: Holden Fire DepartmentAddress: 1370 Main Street Holden, MA 01520Device: Problem Description: Q-00030918
Can we get on the schedule for repair of this cover for the latch
📅
WO-01312897 - Repair - Holden - Holden Fire Department
Dec 8, 2025 9:00am – 10:00am
Work Order: WO-01312897
Account: HOLDEN FIRE DEPARTMENT
Customer Case Number:
Location: Holden Fire Department
Address: 1370 Main Street, Holden, MA 01520
Manufacturer:
Model #:
Serial #:
Contact Name: Ethan Naiman
Contact Phone: 508-210-5659, cell 774-244-2829
Contact Email: enaiman@holdenma.go
Timeline
📞
Case Linked Nov 3, 8:23 AM
Case Number:00540296
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Nov 4, 9:21 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00084694
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨10.0 business days
📅
Status: Ready for Scheduling by Sean WeaverNov 17, 2:21 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13d 4h
👷
▶
2
Technician Assigned Nov 18, 8:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 4m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 1:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-08T14:00:00.000+0000
🔩
3x Parts Added Nov 25, 1:16 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨10.0 business days
🔧
Status: Tech On Site by Paul BonangDec 8, 9:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 20h
✔️
Status: Completed by Paul BonangDec 8, 4:21 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 48m
⏱️
▶
2
3x Labor Added Dec 8, 4:29 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:8m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonDec 10, 2:27 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 21h, 0m
⏳3.0 business days
🧾
Invoice Created Dec 12, 5:03 PM
Invoice Number:SM-248701
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)