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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312946 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Plaza Del Sol - Urban Health Plan — 3716 108th St., Corona NY, 11368

Nov 4, 2025 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 22, 2025
✗ SLA Missed (61 biz days late)
Active: 92 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Mar 26, 2026)
▶ Clock Running
Status: Created
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 24, 2025
13 business days (counted)
Running total: 13 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Nov 24 → Dec 8, 2025
8 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 25 of ? biz days used
10d
▶ Clock Running
Status: Reschedule
Dec 12 → Dec 29, 2025
10 business days (counted)
Running total: 35 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 15, 2026
12 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 49 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 6, 2026
13 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 17, 2026
5 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 68 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 17 → Feb 20, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 28, 2026
5 business days (counted)
Running total: 73 of ? biz days used
16d
▶ Clock Running
Status: Incomplete
Feb 28 → Mar 23, 2026
16 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Entered
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 26, 2026
3 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Completed
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 92 of ? biz days used
Created: Nov 4, 2025 Invoiced: Mar 26, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Nov 4 → Nov 4 Created ▶ Running 0 0
Nov 4 → Nov 4 Ready for Scheduling ▶ Running 0 0
Nov 4 → Nov 4 Assigned ▶ Running 0 0
Nov 4 → Nov 24 Scheduled ▶ Running 13 13
Nov 24 → Dec 8 Reschedule ▶ Running 8 21
Dec 8 → Dec 12 Scheduled ▶ Running 4 25
Dec 12 → Dec 29 Reschedule ▶ Running 10 35
Dec 29 → Jan 15 Scheduled ▶ Running 12 47
Jan 15 → Jan 15 Reschedule ▶ Running 0 47
Jan 15 → Jan 16 Scheduled ▶ Running 1 48
Jan 16 → Jan 20 Reschedule ▶ Running 1 49
Jan 20 → Feb 6 Scheduled ▶ Running 13 62
Feb 6 → Feb 7 Tech On Site ▶ Running 0 62
Feb 7 → Feb 9 Reschedule ▶ Running 1 63
Feb 9 → Feb 17 Scheduled ▶ Running 5 68
Feb 17 → Feb 17 Reschedule ▶ Running 0 68
Feb 17 → Feb 20 Awaiting Parts - Customer ⏸ Paused 3 —
Feb 20 → Feb 28 Scheduled ▶ Running 5 73
Feb 28 → Mar 23 Incomplete ▶ Running 16 89
Mar 23 → Mar 23 Entered ▶ Running 0 89
Mar 23 → Mar 23 Assigned ▶ Running 0 89
Mar 23 → Mar 26 Scheduled ▶ Running 3 92
Mar 26 → Mar 26 Completed ▶ Running 0 92
Dispatch 0.0d
Material Management 3.4d
Coordinators 86.6d
Field Work 0.5d
Incomplete 16.0d (excluded)
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.4 days
Coordinators
86.6 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
16.0 days
Billing
1.9 days
Over SLA
Created: Nov 4, 2025 Due: Dec 22, 2025 Completed: Mar 26, 2026 (93 days late)
📅
95.2 days Total Age
⏱️
16.0d in Incomplete Longest Stage
🔄
25 transitions Status Changes
⚠️
65.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (6 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 6, 2026
Visit 2 Feb 16, 2026
Visit 3 Feb 27, 2026
Visit 4 Mar 25, 2026

AI Analysis

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Originating Case

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🎫
Case #00540609
sent chatter to team with update 12/29Dispatch Request for Midmark Delivery - MDS Project - Plaza Del Sol-MDS-Systems Integration-8668341-Equipment
Closed
Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery & SI (Zone Connection) Date of Delivery: 11/20/25 Delivery Time: 9am Time Technician needs to arrive at location: 9am Estimated Time on Site (hours): 8 hours Product: MDS & Systems Integration (8) 2-200-0041, (2) M11-050, (2) 9A698001, (18) 4-000-0624, (16) A-853-24-420-166, (18) 6216-001-813, (18) 002-0275-814, (18) 002-0273-814, (16) 002-2000-814, (18) 002-0274-814, (16) 6212-001-794 w/PMSL & RBWS, (16) 9A600002, (16) 253-013, (18) 425-001, (16) 626-005, (16) 002-10064-00, (18) 2-200-0074 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Artie Haraway
Owner
Jessica Sells
Created
Nov 3, 2025
Work Orders from this Case (1)
WO-01312946 (current) Invoiced
Delivery • David Trost
Created: Nov 4, 2025 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 16.0 days stuck in "Incomplete"
⏱️
Total Delay 65.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
62.4d / 2.0d SLA
Reschedule
24.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Awaiting Parts - Customer
3.4d
Incomplete
16.0d
Closed
5.0d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30 SRogers: missing Medical Observation Form Rev 3.29.2022 (5) filled out and returned to closed.

3/23 KSmith -- Scheduled for Wednesday with Artie. 9-11am, logged on WO-01360529

3/23 KSmith -- Parts are arriving tomorrow for WO-01360529. Reached out to Artie to see when the customer would like us there.

3/17 KSmith -- Artie is checking with Midmark for an update on the parts

3/11 KSmith -- Artie is checking with Midmark for an update on the parts

2/20 KSmith -- Scheduled for 2/27 at 9am per Artie's request

2/17 KSmith -- Per Artie, "I would like for David to be the Tech for completing this Insall. However, since we now needs parts, I have to request David when submitting my request via Midmark Tech Services. I will send out the request this evening."

2/17 KSmith -- Followed up with Artie to see if site had return dates in mind.

2/16 SRogers: Updating to reschedule, per tech chatter "approx. 15 workstations need the battery back-ups installed, and aprox 17 zones / vials need to be connected with connectivity kit. i suggest 2 people. 3/4 day probably"

2/9 KSmith -- Sent email to Artie advising what happened Friday and to see if there is a return date the customer wanted for us to come finish the install

2/6/26 MShareed- Delivery drivers started unloading truck late. Site only allowed onsite till 8PM. Return visit required to assemble work stations/stands/connectivity.

1/16 KSmith -- Email from Artie again that this site is rescheduling. New date is 2/6 at 3pm. Advised Artie we will work on getting technician's for this request and let them know.

1/15 KSmith -- Confirmed with Artie that we have 2 FSEs scheduled for 1/23 at 3pm and that we are working on getting a third (Third FSE is not required but has been approved by Midmark)

1/15 KSmith -- Midmark also approved the use of 3 FSEs

1/15 KSmith -- Per Artie, "The delivery date has been rescheduled for Jan. 23rd at 3pm. Please confirm this new time and date works for the two Techs. If the two Techs would rather complete this project on Saturday, Jan. 25th, at 8am. That date and time would be fine as well.

 

The Techs responsibility will be installing zones and batteries on mobile carts. I am expecting to be finished by 9 - 10pm, Friday night."

Advised Artie we are working on getting FSEs for this afterhours request

12/29/2025jsells

sent chatter to coordinator

Our new delivery/installation date is 1/20/26 at 8am. Please confirm Emsar will have two Techs on-site for eight hours?

12/15/25 RBerry- Updated due date based on notes from Midmark stating: This SI install is being pushed out a few weeks because of construction delays. We will not be delivering on 12/16 at 8am. I will have a new delivery date next week. Removed delay code.


12/12/2025jsells

chatter coordinator and tech This SI install is being pushed out a few weeks because of construction delays. We will not be delivering on 12/16 at 8am. I will have a new delivery date next week.

12/8/25 RBerry- Updated due date based on email from Midmark that delivery has been rescheduled for 12/16/25


12/8/2025 jsells

chattered coordinator update from Midmark This install has been rescheduled for December 16th, 2025 at 8am. Also, because of the volume of this delivery, we will need two Emsar Techs on-site for SI.

12/8 KSmith -- Chatter to JS and AB to see if there is any update on the new delivery date from Midmark

12/1 KSmith -- Chatter to JS to see if there is any update on the new delivery date from Midmark

11/24/2025jsells

Good afternoon,


This SI install will be pushed out a few weeks. I will have a new installation date by the end of the week.

11/10/2025jsells

This SI/delivery project has been rescheduled for 12/8/25.


Thank you,

🔧 Work Performed
2/6/2026 MShareed- Received 4 626-005 Serial #'s V2864222 V2864156 V2873562 V2873314 2-6 dt on arrival. delivery crew was working out the truck parking arrangements. delivery crew took approximately 1.5 hrs to begin unloading equipment. i observed, verified functionality and recorded the delivery of 4 exam tables. 626 V2864061 626 V2874288 626 v2863993 626 v2864168 the Vitals were not completely delivered. observed the delivery of the carts set up bin attachments, however the actual vitals were not delivered at the time of departure from location. Artie Haraway took care of the delivery forms. 2-16 dt Confirmred zones were delivered. Assembled zones. 18ea zones Serial #s are for zones/vitals v2881403 v2876943 v2880199 v2881480 v2877999 v2881510 v2879586 v2881509 v2881416 v2881388 v2880218 v2880749 v2877380 v2878467 v2880175 v2880188 v2881439 v2878828 A bunch of confusion regarding connectivity. The wall only had RJ45 connectors. One of them was Green. Zone connectivity requires at least two rj11 jacks. After some back and forth, I was told that yes rj11 jacks are needed. The connectivity guy happened to be on site performing other work on the same level. When having a discussion with him regarding the RJ 11s, he said that the green connectors are also able to accommodate both RJ45 and rj11. Was only able to confirm connectivity with one zone/vital today.  A lot still needs to be done at this location. Was advised to go to my second job for the day. All the battery backups need to be installed on the workstations. That would require an additional day. Connectivity on 17 zones still needs to be completed.  There is going to be a work order being generated for one exam table. It did not have the socket attached to it to facilitate connection to the light. Artie already informed. Socket as well as bolts are needed for this exam table.  2/16/2026 - CAllen - Installed power cord, hand control, foot control, hand control holder, light assembly, siderails assembly, secure tightly upholstery, on exam chair/table, then functional tests were performed. on 10 exam chairs 2-27 DT completed UPS battery back up installs on all work stations. all units issued into service completed connectivity of 14 exam tables. 3 exam tables do not have connectivity thru the wall but have connectivity connected to eachother directly. creating followup Coming out of the elevator make a left. First room on the right.. zone not connecting through the wall. Connecting exam table directly to the zone allows connectivity. Issue with wall connection.. Installed light bracket on table v2863787  Coming out of the elevator make a right.. the room all the way on the back right corner connectivity doesn't work. Unit functions when directly connected to the table  Coming out of the elevator make a right. First room back left corner connectivity doesn't work. Unit functions when directly connected to the table  Need 3ea connectivity (3 missing) kit which consists of  2ea 029-10168-00  2ea 015-10124-00 1ea 015-10122-00  3/25/26 Delivery has been completed. All units have been installed properly in each room. One room with serial number 626 (Series), Chair V2873562, was not available at the time of service. The exam chair is not communicating with the zone due to an issue with the wall connection. The technician spoke with maintenance regarding the issue, and maintenance will be opening a ticket. The technician confirmed that when the exam chair is connected directly to the zone, it functions properly. maintenance did not want to sign the papaer work. Artie will send the paper work to Fernando
🔍 Technician Findings
2/6/2026 MShareed- Received 4 626-005 Serial #'s V2864222 V2864156 V2873562 V2873314 2-6 dt on arrival. delivery crew was working out the truck parking arrangements. delivery crew took approximately 1.5 hrs to begin unloading equipment. i observed, verified functionality and recorded the delivery of 4 exam tables. 626 V2864061 626 V2874288 626 v2863993 626 v2864168 the Vitals were not completely delivered. observed the delivery of the carts set up bin attachments, however the actual vitals were not delivered at the time of departure from location. Artie Haraway took care of the delivery forms. 2-16 dt Confirmred zones were delivered. Assembled zones. 18ea zones Serial #s are for zones/vitals v2881403 v2876943 v2880199 v2881480 v2877999 v2881510 v2879586 v2881509 v2881416 v2881388 v2880218 v2880749 v2877380 v2878467 v2880175 v2880188 v2881439 v2878828 A bunch of confusion regarding connectivity. The wall only had RJ45 connectors. One of them was Green. Zone connectivity requires at least two rj11 jacks. After some back and forth, I was told that yes rj11 jacks are needed. The connectivity guy happened to be on site performing other work on the same level. When having a discussion with him regarding the RJ 11s, he said that the green connectors are also able to accommodate both RJ45 and rj11. Was only able to confirm connectivity with one zone/vital today.  A lot still needs to be done at this location. Was advised to go to my second job for the day. All the battery backups need to be installed on the workstations. That would require an additional day. Connectivity on 17 zones still needs to be completed.  There is going to be a work order being generated for one exam table. It did not have the socket attached to it to facilitate connection to the light. Artie already informed. Socket as well as bolts are needed for this exam table.  2/16/2026 - CAllen - Installed power cord, hand control, foot control, hand control holder, light assembly, siderails assembly, secure tightly upholstery, on exam chair/table, then functional tests were performed. on 10 exam chairs 2-27 DT completed UPS battery back up installs on all work stations. all units issued into service completed connectivity of 14 exam tables. 3 exam tables do not have connectivity thru the wall but have connectivity connected to eachother directly. creating followup Coming out of the elevator make a left. First room on the right.. zone not connecting through the wall. Connecting exam table directly to the zone allows connectivity. Issue with wall connection.. Installed light bracket on table v2863787  Coming out of the elevator make a right.. the room all the way on the back right corner connectivity doesn't work. Unit functions when directly connected to the table  Coming out of the elevator make a right. First room back left corner connectivity doesn't work. Unit functions when directly connected to the table  Need 3ea connectivity (3 missing) kit which consists of  2ea 029-10168-00  2ea 015-10124-00 1ea 015-10122-00 
⚠️ Problem Description
Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery & SI (Zone Connection) Date of Delivery: 11/20/25 Delivery Time: 9am Time Technician needs to arrive at location: 9am Estimated Time on Site (hours): 8 hours Product: MDS & Systems Integration (8) 2-200-0041, (2) M11-050, (2) 9A698001, (18) 4-000-0624, (16) A-853-24-420-166, (18) 6216-001-813, (18) 002-0275-814, (18) 002-0273-814, (16) 002-2000-814, (18) 002-0274-814, (16) 6212-001-794 w/PMSL & RBWS, (16) 9A600002, (16) 253-013, (18) 425-001, (16) 626-005, (16) 002-10064-00, (18) 2-200-0074 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Nov 3, 8:39 PM
Case Number: 00540609
Subject: sent chatter to team with update 12/29Dispatch Request for Midmark Delivery - MDS Project - Plaza Del Sol-MDS-Systems Integration-8668341-Equipment
Status: Closed
📋
▶
2 Work Order Created Nov 4, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Nov 4, 12:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-20T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 10, 11:19 AM
Scheduled For: 2025-12-08T14:00:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Kourtney Smith Nov 24, 1:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 0h
⚠️ 9.0 business days
📅
▶
2 Dispatch Scheduled Dec 8, 10:22 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 13d 21h
⚠️ 5.0 business days
🔄
Status: Reschedule by Kourtney Smith Dec 12, 11:42 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 1h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Dec 29, 9:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 16d 21h
🚨 13.0 business days
🔄
Status: Reschedule by Kourtney Smith Jan 15, 8:41 AM
From: Scheduled
To: Reschedule
Duration in Previous: 16d 23h
📅
▶
2 Dispatch Scheduled Jan 15, 5:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 8h 20m
🔄
Status: Reschedule by Kourtney Smith Jan 16, 3:32 PM
From: Scheduled
To: Reschedule
Duration in Previous: 22h 31m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 10:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 3d 18h
🚨 14.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 6, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 4h
⏱️
▶
2 5x Labor Added Feb 6, 8:57 PM
5x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 13, 9
⏱️
2x Labor Added Feb 6, 9:06 PM
Type: Labor
Status: Open
Qty: 4.25, 1.25
🔄
Status: Reschedule by Mohamed Shareed Feb 6, 9:28 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 6h 34m
⏳ 1.3 business days
📅
▶
2 Dispatch Scheduled Feb 9, 12:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 2d 14h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 16, 7:40 PM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 7.5, 1.5, 35
⏱️
3x Labor Added Feb 16, 8:20 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 7, 21
💵
Expenses Added Feb 16, 9:20 PM
Type: Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Shawn Rogers Feb 16, 9:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 9h
👤
Status: Awaiting Parts - Customer by Kourtney Smith Feb 17, 3:52 PM
From: Reschedule
To: Awaiting Parts - Customer
Duration in Previous: 18h 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Feb 27, 8:51 PM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by David Trost
From: Scheduled
To: Incomplete
Duration in Previous: 7d 10h
🚨 16.4 business days
🆕
▶
3 Status: Entered Mar 23, 10:26 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-25T13:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Mar 25, 10:25 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
⏳ 3.2 business days
✏️
Status: WO Correction Needed by Nancy Suarez Mar 30, 1:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 15h
👷
▶
2 Technician Assigned Mar 30, 3:07 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Nancy Suarez
From: WO Correction Needed
To: Scheduled
Duration in Previous: 1h 26m
🏁
Status: Closed by Shawn Rogers Mar 30, 9:40 PM
From: Scheduled
To: Closed
Duration in Previous: 6h 32m
⏳ 2.3 business days
📄
Status: Ready to Bill by Nancy Suarez Apr 1, 2:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Apr 2, 3:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Apr 15, 2:17 PM
Invoice Number: SM-258196

Bottlenecks

Scheduled
Duration: 13.9 business days (threshold: 2.0 business days)
Exceeded by 11.9 business days
Reschedule
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📞
Case 00540609
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
David Trost
Scheduled
Mar 25, 9:30 AM
Created
Nov 4, 11:45 AM
Invoice #
SM-258196

Work Details (27)

Name Type Status Qty Amount Date
WL-03096205 Labor Open 1 $0.00 Feb 6, 8:57 PM
WL-03096206 Labor Open 4.25 $467.50 Feb 6, 8:57 PM
WL-03096207 Labor Open 1 $0.00 Feb 6, 8:57 PM
WL-03096208 Travel Open 21 $110.00 Feb 6, 8:57 PM
WL-03096209 Travel Open 21 $0.00 Feb 6, 8:57 PM
WL-03096218 Labor Open 0.75 $0.00 Feb 6, 9:01 PM
WL-03096219 Travel Open 13 $110.00 Feb 6, 9:01 PM
WL-03096220 Travel Open 9 $0.00 Feb 6, 9:01 PM
WL-03096221 Expenses Open 1 $0.00 Feb 6, 9:01 PM
WL-03096244 Labor Open 4.25 $467.50 Feb 6, 9:06 PM
WL-03096245 Labor Open 1.25 $0.00 Feb 6, 9:06 PM
WL-03107890 Labor Open 1.5 $0.00 Feb 16, 7:40 PM
WL-03107901 Labor Open 7.5 $825.00 Feb 16, 7:43 PM
WL-03107902 Labor Open 1.5 $0.00 Feb 16, 7:43 PM
WL-03107903 Travel Open 35 $110.00 Feb 16, 7:43 PM
WL-03107904 Travel Open 35 $0.00 Feb 16, 7:43 PM
WL-03107981 Labor Open 1.25 $0.00 Feb 16, 8:20 PM
WL-03107982 Labor Open 7 $770.00 Feb 16, 8:20 PM
WL-03107983 Travel Open 21 $110.00 Feb 16, 8:20 PM
WL-03108084 Expenses Open 1 $0.00 Feb 16, 9:20 PM
WL-03124337 Labor Open 9.75 $1,072.50 Feb 27, 8:51 PM
WL-03124338 Labor Open 0.75 $0.00 Feb 27, 8:51 PM
WL-03124339 Travel Open 22 $0.00 Feb 27, 8:51 PM
WL-03160030 Labor Open 3 $0.00 Mar 25, 10:25 PM
WL-03160031 Labor Open 0.25 $27.50 Mar 25, 10:25 PM
WL-03160032 Travel Open 61 $110.00 Mar 25, 10:25 PM
WL-03160033 Expenses Open 1 $0.00 Mar 25, 10:25 PM

Details