Email:Re: EMSAR Request for service at Butler Township Fire Department (Email to schedule service)
Completed Nov 4, 2025
From: amarchal@butlertownship.com
To: cramen@emsar.com
Charles,
Monday the 17th at 0800 will work fine. Please have the tech come to the front door and someone will direct them where to go. Please let me know if you have any other questions.
Thank you,
Adam Marchal, Assistant ChiefButler Township Fire Department3780 Little York Rd. Dayton, OH 45414O 937-890-2491F 937-890-1463From: Charles Ramen <cramen@emsar.com>Sent: Tuesday, November 4, 2025 3:38 PMTo: Adam Marchal <amarchal@butle
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Email: EMSAR Request for service at Butler Township Fire Department (Email to schedule service)
Completed Nov 4, 2025
To: amarchal@butlertownship.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Butler Township Fire Department (Email to schedule service)
Body:
Hi Adam Marchal,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Semi-Annual Equipment PM
9 pcs
Inspection Flag: Contract Covers: (3) Stretcher (3) Stair Chair (3) Lockdown |
Here’s the location information we have on file:
Location:
Butler Township Fire Depar
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Outbound to +19378902491
Completed Nov 4, 2025
11/4/2025 CRamen left a vm for a returned call to schedule for Monday 11/17/2025 with tech arrival between 8-10am.
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WO-01312950 - Preventive Maintenance - Dayton - Butler Township Fire Department
Nov 17, 2025 9:00am – 4:00pm
Work Order: WO-01312950
Account: BUTLER TOWNSHIP FIRE DEPARTMENT
Customer Case Number:
Location: Butler Township Fire Department
Address: 3780 Little York Road, Dayton, OH 45414
Manufacturer:
Model #:
Serial #:
Contact Name: Adam Marchal
Contact Phone: 9378902491
Contact Email: amarchal@butlerto
Timeline
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Case Linked Nov 4, 12:00 AM
Case Number:00540629
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
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2
Work Order Created Nov 4, 11:52 AM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
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▶
2
Technician Assigned Nov 4, 3:23 PM
Technician Assigned → Status: Assigned
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Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 30m
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2
Status: Scheduled Nov 4, 4:34 PM
Status: Scheduled → Dispatch Scheduled
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Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-17T14:00:00.000+0000
⚠️9.9 business days
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Status: Tech On Site by Scott RobertsNov 17, 9:32 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 16h
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2
13x Labor Added Nov 17, 7:55 PM
13x Labor Added → Status: Closed
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Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:10h 23m
⏳2.5 business days
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2
Status: Ready to Bill Nov 19, 11:11 AM
Status: Ready to Bill → Status: Invoiced
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Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
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Invoice Created Nov 24, 12:00 PM
Invoice Number:SM-246950
Bottlenecks
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)