Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 Conviva - North Miami Beach — 1648 N.E. 163 Street, North Miami Beach FL, 33162
Nov 4, 2025 → Feb 18, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 4 | Created | ▶ Running | 0 | 0 |
| Nov 4 → Dec 26 | Ready for Scheduling | ▶ Running | 34 | 34 |
| Dec 26 → Jan 27 | Assigned | ▶ Running | 20 | 54 |
| Jan 27 → Jan 28 | Entered | ▶ Running | 1 | 55 |
| Jan 28 → Jan 28 | Ready for Scheduling | ▶ Running | 0 | 55 |
| Jan 28 → Jan 28 | Assigned | ▶ Running | 0 | 55 |
| Jan 28 → Feb 18 | Scheduled | ▶ Running | 14 | 69 |
| Feb 18 → Feb 18 | Tech On Site | ▶ Running | 0 | 69 |
1/28/26 RBerry- Recieved confirmation from Claudia Vasallo to schedule for 2/18/26 with an arrival time between 8-10AM. Also stated that the Wellness Center can be scheduled for a Tuesday or Thursday. See logged email.
1/28/26 RBerry- Emailed Claudia Vasallo advising we can have our technician onsite on 2/18/26 with an arrival time between 8-10AM but may need additional time another day to complete. Also asked about scheduling for the Wellness Center WO-01328126. Asked if there is a certain day or time that works best for the Wellness Center.
1/27/26 RBerry- Received email from Claudia Vasallo stating: my name is Claudia Vasallo and I am the center administrator for Conviva NMB. Unfortunately, February 2 does not work for us; we need more time to plan ahead.
Mondays are not a good day, we are available on 2/18, 2/19,2/20 or starting in March 2026.
Returned to dispatch to correct contact. Contact should match what is in EBT.
1/27/26 RBerry- Emailed Claudia Vasallo to schedule for 2/2/26 with an arrival time between 8-10AM. If confirmed WO will need to be reassigned to Phil Krogstad as he is in the area to assist with inspections. Also if this is the correct contact WO will need to be returned to dispatch to correct contact in WO. See logged email.
1/27/26 RBerry- LM with Claudia Vasallo to discuss scheduling.
1/27/26 RBerry- Called site directly at 305-949-2000 option 1. Spoke with call center, states he tried to reach the site but did not get an answer. Found contact in EBT is Claudia Vasallo
Site Phone Number: 786-390-6586
Site Email: cvasallo@convivasolutions.com
1/22/26 AJinerson - Called site number again to follow up at (786) 738-9598. Operator transferred me to site and provided me with the below number to try next:
Site number: 305-949-2000 option 1
Was on hold for over 5 mins with no answer.
1/22/26 AJinerson - Called site number again to follow up at (786) 738-9598. Operator transferred me to site and provided me with the below number to try next:
Site number: 305-949-2000 option 1
1/22/26 AJinerson - Called Marie 3rd time at (305) 726-4430 - I was informed by call recipient that we have the wrong number and they are not Marie and not affiliated with Conviva - Please remove number from system.
1/5/26 AJinerson - Called site directly at (786) 738-9598 since we have not heard back from Marie and email bounced. Was on hold for over 5 mins with no answer from operator/anyone.
12/26/25 AJinerson - Called Marie to schedule tech visit. No answer, left 2nd VM regarding scheduling.
12/22/2025 LHill-sent email to Marie Hernandez at mhernandez4@convivasolutions.com to confirm contact & equipment.
12/22/2025 LHill-LM at (305) 726-4430 for Marie Hernandez to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03110943 | Labor | Open | 1 | $0.00 | Feb 18, 5:30 PM |
| WL-03110944 | Labor | Open | 8 | $2,269.50 | Feb 18, 5:30 PM |
| WL-03110945 | Labor | Open | 1.4833333333333 | $0.00 | Feb 18, 5:30 PM |
| WL-03110946 | Travel | Open | 30 | - | Feb 18, 5:30 PM |
| WL-03110947 | Travel | Open | 30 | - | Feb 18, 5:30 PM |