Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 VA Medical Center West Haven — 950 Campbell Ave, West Haven CT, 06516
Nov 4, 2025 → Jun 21, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 10 | Created | ▶ Running | 4 | 4 |
| Nov 10 → Apr 21 | Ready for Release | ⏸ Paused | 109 | — |
| Apr 21 → Apr 22 | On Hold | ▶ Running | 1 | 5 |
| Apr 22 → Apr 22 | Assigned | ▶ Running | 0 | 5 |
| Apr 22 → May 4 | Scheduled | ▶ Running | 8 | 13 |
04/22/2026 mklose dispatch to Fady to close
04/21/2026 ARoosa - Recvd. email from Jose Ortiz stating this device is not in their inventory
04/20/2026 ARoosa -Sent fu email to Jose jose.ortiz13@va.gov about devices in question
04/17/2026: ARoosa - Called 804-676-8098,
Daniel Hill, Message comes on stating the subscriber you have dialed is not in service.
Called 203-932-5711, xfer to biomed, Spoke to Jose Ortiz. He asked me to email him all info to jose.ortiz13@va.gov
04/14/2026 YEspino Called 732-692-3024 to speak to Dr.Adnan Malik to verify the device in question. Went to vm so ileft a message. Will be sending email: adnan.malik2@va.gov
04/14/2026 YEspino Called 203-932-5711 to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message.
03/10/2026 YEspino Called 203-932-5711 to speak to the biomed dept. Asked to be transferred over but instead was sent to the boiler room. Was advised i needed to call back because he couldnt transfer me over to the correct dept.
02/26/2026 mklose called 203-932-5711, xfer to biomed. no answer lvm
02/18/2026 YEspino Called 732-692-3024 to speak to Dr.Adnan Malik to verify the device in question. Was sent to vm so i left a message.
02/18/2026 YEspino Called 203-584-3971 to speak to Bill Conroy to verify the device in question. This number is for the biomed for this site was unable to speak to bill so i left a message.
02/18/2026 YEspino Called 203-676-2467 to speak to Shakeela to verify the device in question. Still goes straight to vm so i left a message.
02/12/2026 YEspino Called 203-676-2467 to speak to Shakeela to verify the devie in question. Went straight to vm so i left a message.
02/12/2026 YEspino Called 203-641-5244 to verify the device in question. Was sent to vm so i left a message.
01/09/2026 MHamersley - called 203-641-5244, phone was answered and mid hello, someone hung up on me; called 203-676-2467, Shakeela Nobles, call went to VM/LM offering FSE onsite Wednesday, January 14; sent emails: shakeela.nobles@va.gov & isaac.mcbride@va.gov
01/06/2026 YEspino Called 203-932-5711 to verify the Vent in question. Asked to be transferred over to the biomed dept but was unable to speak to mark so i left a message.
01/06/2026 YEspino Called 203-676-2467 to speak to Shakeela to verify the device in question. Went straight to vm so i left a message.
12/22/2025 YEspino Called 203-932-5711 to verify the device in question. Pressed 0 to speak to the operator but was left on hold till the call was dropped.
12/22/2025 YEspino Called 203-676-2467 to speak to Shakeela to verify the device in question. Was unable to speak to her so i left a message.
11/18/2025 YEspino Called 203-932-5711 to verify the device in question. Asked to be transferred over to the Biomed dept but was sent to the incorrect ext so the call was dropped.
11/18/2025 YEspino Called 203-676-2467 to speak to Shakeela Nobles over the device in question. Was unable to speak to her so i left a message.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03211244 | Expenses | Open | 1 | $0.00 | May 1, 3:39 PM |
| WL-03213223 | Labor | Open | 7 | $1,187.50 | May 4, 7:25 AM |
| WL-03213224 | Labor | Open | 6 | $775.00 | May 4, 7:25 AM |
| WL-03213226 | Labor | Open | 7 | $0.00 | May 4, 7:28 AM |
| WL-03213225 | Labor | Open | 6 | $0.00 | May 4, 7:28 AM |
| WL-03213227 | Labor | Open | 8 | $950.00 | May 4, 7:40 AM |
| WL-03213228 | Labor | Open | 4 | $620.00 | May 4, 7:40 AM |
| WL-03213234 | Travel | Open | 112 | $0.00 | May 4, 7:55 AM |
| WL-03213233 | Travel | Open | 112 | $0.00 | May 4, 7:55 AM |
| WL-03213235 | Travel | Open | 64 | $0.00 | May 4, 7:55 AM |
| WL-03213236 | Travel | Open | 64 | $0.00 | May 4, 7:55 AM |
| WL-03229757 | Labor | Open | 8 | $0.00 | May 18, 7:47 AM |
| WL-03230697 | Labor | Open | 9 | $0.00 | May 18, 7:22 PM |
| WL-03230706 | Labor | Open | 9 | $0.00 | May 18, 7:25 PM |
| WL-03230707 | Labor | Open | 9 | $0.00 | May 18, 7:25 PM |
| WL-03230708 | Labor | Open | 9 | $0.00 | May 18, 7:25 PM |
| WL-03268827 | Labor | Open | - | $342.00 | Jun 22, 10:54 AM |