Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312973 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Kansas City — 3135 PROSPECT AVE  , KANSAS CITY MO, 64128

Nov 4, 2025 → Feb 4, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Feb 4)
✗ SLA Missed (68d late)
Dispatch 0.0d
Coordinators 67.7d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.7 days
Over SLA
Field Work
0.4 days
Created: Nov 4, 2025 Due: Jan 30, 2026 Completed: Feb 4, 2026 (4 days late)
📅
66.7 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
65.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540644
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 54 https://www.ebiotrack.com/inspection.php?iid=31010
Priority
Standard
Origin
Email
Reason
New Case
Contact
Frances Hawkins
Owner
John Rolston
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01312973 (current) Invoiced
Inspection • Thomas J Langenberg Jr
Created: Nov 4, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 65.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16 KKelch called Frances to reschedule for 2/4 between 9 and 11 am due to FSE calling out, spoke to Jessica. Customer confirmed. 

11/10 KKelch called Frances to schedule for 1/16 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
performed the annual inspection on 59 pieces of equipment.
🔍 Technician Findings
annual inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 54 https://www.ebiotrack.com/inspection.php?iid=31010

Timeline

📞
Case Linked Nov 4, 6:02 AM
Case Number: 00540644
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 4, 1:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 11:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T15:00:00.000+0000
🚨 50.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 16, 9:46 AM
Scheduled For: 2026-02-04T15:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 4, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 22h
⏱️
▶
2 3x Labor Added Feb 4, 1:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 53m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 2:36 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 7, 5:12 PM
Invoice Number: SM-253091

Bottlenecks

Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00540644
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Thomas J Langenberg Jr
Scheduled
Feb 4, 10:00 AM
Created
Nov 4, 1:00 PM
Invoice #
SM-253091

Work Details (3)

Name Type Status Qty Amount Date
WL-03091247 Labor Open 0.93333333333333 $0.00 Feb 4, 1:00 PM
WL-03091248 Labor Open 2.9 $1,357.20 Feb 4, 1:00 PM
WL-03091249 Travel Open 38 - Feb 4, 1:00 PM

Details