Detailed work order timeline, KPIs, and analysis
COLLEGE OF DUPAGE • Repair • P7
📍 College of Dupage — Homeland Security Education Center 425 FAWELL BLVD, Glen Ellyn IL, 60137
Nov 4, 2025 → Mar 10, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 4 | Created | ▶ Running | 0 | 0 / 7 |
| Nov 4 → Nov 4 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Nov 4 → Nov 13 | Awaiting Parts | ⏸ Paused | 6 | — |
| Nov 13 → Nov 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Nov 13 → Jan 15 | Assigned | ▶ Running | 41 | 41 / 7 |
| Jan 15 → Jan 15 | Entered | ▶ Running | 0 | 41 / 7 |
| Jan 15 → Jan 15 | Ready for Scheduling | ▶ Running | 0 | 41 / 7 |
| Jan 15 → Jan 16 | Assigned | ▶ Running | 1 | 42 / 7 |
| Jan 16 → Jan 21 | Scheduled | ▶ Running | 2 | 44 / 7 |
| Jan 21 → Jan 21 | Tech On Site | ▶ Running | 0 | 44 / 7 |
| Jan 21 → Jan 21 | Completed | ▶ Running | 0 | 44 / 7 |
| Jan 21 → Jan 30 | Incomplete | ▶ Running | 7 | 51 / 7 |
| Jan 30 → Jan 30 | L2 Screening | ▶ Running | 0 | 51 / 7 |
| Jan 30 → Feb 24 | Awaiting Parts | ⏸ Paused | 16 | — |
| Feb 24 → Feb 26 | Ready for Scheduling | ▶ Running | 2 | 53 / 7 |
| Feb 26 → Feb 26 | Entered | ▶ Running | 0 | 53 / 7 |
| Feb 26 → Feb 27 | Assigned | ▶ Running | 1 | 54 / 7 |
| Feb 27 → Mar 10 | Scheduled | ▶ Running | 7 | 61 / 7 |
2/27/2026 CRamen Brian returned call and scheduled for Tuesday 3/10/2026 with tech arrival between 11am-1pm. Call logged on WO-01312982. Per LYoder send BGreen to Chicago area week or 3/9 to cover EMS repair/PM jobs as we currently have no tech in the area.
2/26/2026 CRamen left a vm to return call to schedule for Tuesday 2/10/2026 with tech arrival between 11am-1pm. Call logged on WO-01351149
2/24/26 RBerry- Chattered:
@[Lawrence Yoder] @[Matthew Bateman] Can you confirm if Chris Galasso will be returning to IL? The additional parts were shipped to him.
If he will not be assisting onsite, can Chris please ship the parts to the technician that @[Lawrence Yoder] and @[Charles Ramen] designate? Alternatively, Lawrence, is there a storage location where you would prefer these parts be sent?
02/24/2026 LHill-tracked parts. not showing ETA just yet.
01/30/2026 EMartin updated Q-00032142 sending to L2 screening
1/22/2026 Sramen - updated serviced date timestamp
1/21 KWeiss, Created case and sent to sales for quoting.
1/16/26 RBerry- Received confirmation from Brian Baudek to schedule for 1/21/26 with and arrival time between 8-10AM. See logged email on WO-01312278
1/16 MOwens Called to speak to Brian. Left a vm for him to call back to schedule the repair visit for next week.
1/16/26 RBerry- Emailed Brian Baudek to schedule for 1/20/26 with arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01312278
1/15/26 RBerry- Emailed Brian Baudek to schedule for 1/20/26 with arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01312278
1/15/26 RBerry- LM with Brian Baudek to schedule. See logged call on WO-01312278.
1/15/2026 Sramen - adding delay code escalated to another technician. We are trying to get a tech from the East district to come in and cover this week of the 19th.
1/12/2026 Sramen - due to unforeseen circumstances, Initial FSE will not be able to service by due date.
1/6/26 RBerry- Updated due date based on parts for WO-01312278
12/29/2025 LHill-WO-01312278 is still in awaiting parts.
12/29/25 RBerry- Updated due date based on parts for WO-01312278
12/26/25 RBerry- Updated due date based on parts for WO-01312278
12/22/25 RBerry- Updated due date based on parts for WO-01312278
12/22/25 RBerry- LM with Brian Baudek, asking if he is wanting to wait for parts on WO-01312278 to schedule or if he would like to schedule the WOs that are ready to schedule. See logged call on WO-01312280
12/18/2025 CRamen -still waiting on parts to ship for WO-01312278.
12/15/25 RBerry- Updated due date based on parts. Still waiting on parts for WO-01312278
12/11/25 RBerry- Updated due date based on parts. Still waiting on parts for WO-01312278
12/11/2025 CRamen -still waiting on parts to ship for WO-01312278. Requested due date be extended.
12/5/2025 Sramen - waiting on parts for WO-01312278 (escalated to high priority for parts order today) pushing due date out while we wait for an update. Brian wants to wait for all 3 WOs to be completed together.
12/04/2025 CRamen -still waiting on parts to ship for WO-01312278.
12/01/2025 LHill-still waiting on parts to ship for WO-01312278.
12/01/2025 LHill-LM at 630-942-2107 for Brian Baudek. Letting him know we are still waiting for parts to ship. Does he still want to continue to wait till the last part ships before we come onsite.
See logged call on WO-01312280.
11/21/25 CRamen Waiting on parts for WO-01312278 Requested due date to be updated. Messaged LYoder to see if he might have parts for this to send to Alan to complete. He said he might and will check.
11/18/285 RCook- Updated due date based on parts for WO-01312278
11/17/25 CRamen Waiting on parts for WO-01312278 Requested due date to be updated
11/13/25 CRamen- Waiting on parts for WO-01312278
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03006459 | Expenses | Open | 1 | $0.00 | Nov 13, 4:17 PM |
| WL-03073432 | Labor | Open | 1 | $0.00 | Jan 21, 1:47 PM |
| WL-03117959 | Parts | Open | 1 | $1,426.95 | Feb 24, 2:56 PM |
| WL-03117960 | Expenses | Open | 1 | $0.00 | Feb 24, 2:56 PM |
| WL-03137974 | Labor | Open | 1 | $0.00 | Mar 10, 5:24 PM |
| WL-03137975 | Labor | Open | 2.25 | $0.00 | Mar 10, 5:24 PM |
| WL-03137976 | Labor | Open | 2 | $0.00 | Mar 10, 5:24 PM |
| WL-03137977 | Travel | Open | 35 | $0.00 | Mar 10, 5:24 PM |
| WL-03137978 | Travel | Open | 40 | $0.00 | Mar 10, 5:24 PM |