Q-00030925
wheel chair brakes not locking
QSR-036508
wheelchair issues with tire, the handle is leaning on the tire
C5064090
The technician will need to evaluate each unit and determine if parts are needed for repairs.
11/21 KSmith -- Scheduled for 12/2 with Johanna. 8-10am
11/21 KSmith -- Johanna wants to go ahead and schedule the repair. Provided 12/2 as a scheduled date and am awaiting response. (No tracking provided on parts that shipped yesterday, so this will hopefully allow enough time for the parts to arrive)
11/21 KSmith -- Left message for Johanna to let her know that parts for one unit have shipped but we are waiting on parts for the second unit. Waiting on confirmation from Johanna if they want to go ahead and schedule this repair or wait for parts for all units arrive. Awaiting parts for WO-01312995
11/18 KFricke - Ordered to tech
11/18/2025jsells
Q-00031021
11/6, dhope, need:
NCL Century Series Lift 17082501150
33659KS HAND PENDANT 1EA
11/12 KSmith -- Quote sent to customer. Valid until 12.10
11/7 KWeiss, Created case and sent to sales for quoting.
11/5 KSmith -- Scheduled for tomorrow with Johanna
11/4 KSmith -- Sent email to schedule for Thursday
🔧Work Performed
11/6, inspected pendant control, determined that it was unusable ,,, parts on order
12/2, dhope, replaced pendant
🔍Technician Findings
11/6, dhope, found pendant damaged,,,,,
12/2, dhope, return with parts,,,,
⚠️Problem Description
Q-00031021
11/6, dhope, need:
NCL Century Series Lift 17082501150
33659KS HAND PENDANT 1EA
Q-00030925
1 or 2
wheel chair brakes not locking
QSR-036508
The technician will need to evaluate each unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=69461
📄Description
Braun NCL Century Series Lift
📧
Email:Re: COS: RE: COS: RE: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
Completed Nov 21, 2025
From: JMorillo@rocklandarc.org
To: ksmith@emsar.com
Yes December 2nd will work. thanks
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, November 21, 2025 9:44 AM
To: Johanna Morillo <JMorillo@rocklandarc.org>
Subject: COS: RE: COS: RE: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
CAUTION: This email originated from outside of The Arc Rockland. Do not click links or open attachments unless you recognize th
📧
Email:Re: COS: RE: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
Completed Nov 21, 2025
From: JMorillo@rocklandarc.org
To: ksmith@emsar.com
Good morning
Kourtney
We schedule now if possible. thanks
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, November 21, 2025 8:48 AM
To: Johanna Morillo <JMorillo@rocklandarc.org>
Subject: COS: RE: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
CAUTION: This email originated from outside of The Arc Rockland. Do not click links or open attachments unless
📋
Outbound to +18454991880
Completed Nov 21, 2025
Left VM and sent email to Johanna advising parts have shipped for one unit but not the other and to see if they wanted to schedule this repair or wait until all parts arrive.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: jmorillo@rocklandarc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312997Location: ARC OF ROCKLAND - 70 North Harrison AvenueAddress: 70 North Harrison Avenue Congers, NY 10920Device: NCL Century Series Lift 17082501150Problem Description: Q-0003102
📧
Email:Re: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
Completed Nov 5, 2025
From: JMorillo@rocklandarc.org
To: ksmith@emsar.com
Yes Thursday will work. Thanks
Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android <https://aka.ms/AAb9ysg>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, November 4, 2025 3:47:48 PM
To: Johanna Morillo <JMorillo@rocklandarc.org>
Subject: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
You don't often get email from ksmith@emsa
📧
Email: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
Completed Nov 4, 2025
To: jmorillo@rocklandarc.org
CC:
BCC:
Attachment: --none--
Subject: ARC OF ROCKLAND - 70 North Harrison Avenue -- Wheel Chair Repairs -- WO-01312997
Body:
Hi Johanna,
We received the request for service on your two wheel chair units.
Would Thursday morning work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaime
📅
WO-01312997 - Repair - NCL Century Series Lift - Congers - ARC OF ROCKLAND - 70 North Harrison Avenue
Dec 2, 2025 9:00am – 10:00am
Work Order: WO-01312997
Account: ARC OF ROCKLAND
Customer Case Number: LIC PLT # HVT-3094
Location: ARC OF ROCKLAND - 70 North Harrison Avenue
Address: 70 North Harrison Avenue, Congers, NY 10920
Manufacturer: Braun
Model #: NCL Century Series Lift
Serial #: 17082501150
Contact Name: Johanna Morillo
Case #00538909 – L2 review
Status: Closed | Priority: High
Q-00030925
wheel chair brakes not locking
QSR-036508
wheelchair issues with tire, the handle is leaning on the tire
C5064090
The technician will need to evaluate each unit and determine if parts are needed for repairs.
📧Wheelchair repairs, case 538909 [ ref:!00DA0093zU.!500VU0cVtKS:ref ]Oct 29, 2025 6:03pm
From: kweiss@emsar.com
Hi Johanna,
We have received your request for service on your wheelchairs. With the wide variety of wheelchairs and parts on the market, could you please provide the make and model of your wheelchairs so we can try to find the correct parts needed. Also, would it be possible to provide pictures of the issues needing repaired.
Thank you,
Keith
EMSAR Tech Support
ref:!00DA0093zU.!500VU0cVtKS:ref
Timeline
📞
Case Linked Oct 28, 10:55 AM
Case Number:00538909
Subject:L2 review
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Nov 4, 2:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Nov 4, 3:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 43m
📅
▶
2
Dispatch Scheduled Nov 5, 8:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:16h 22m
⏳2.0 business days
✔️
Status: Completed by Darrell HopeNov 6, 5:15 PM
From:Scheduled, Completed
To:Completed, Incomplete
Duration in Previous:1d 9h, 0m
⏱️
4x Labor Added Nov 6, 5:25 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 0.73333333333333, 30
⚠️8.8 business days
🔍
Status: L2 Screening by Jessica SellsNov 18, 9:18 AM