Use this password to access the kiosk: QCJKXN39
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/05/25 NFloyd - Higi has requested that we send ONLY and EMSAR tech to address this issue.
Billing Note: Per CF-80818 – Calibration verification and correction visit requested by Higi (Russell).
Station was found and finalized as fully operational and passed PM on 9/18/25; this is a client-initiated QA follow-up, not an EMSAR-identified defect.
Bill under Higi T&M SMC
🔧Work Performed
REPLACED BP KIT AND SCALE BOX AND LOAD CELL; CALIBRATED LOAD CELL; DIFFICULTY GETTING STOP BUTTON WIRED CORRECTLY, PC PUT BP ON COM6, CORRECTED TO COM5; PM PER WI-ST-310; SPOKE TO QUALITY CONTROL - JOI
🔍Technician Findings
OPERATIONAL AND ONLINE; SCALE ACCURATE IN TEST PANEL; BP ACCURATE IN TEST PANEL; LOOSE CONNECTION AT SCALE BOX FROM LOAD CELL; TROUBLE CALIBRATING EXISTING LOAD CELL; RAN COM CAL
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech must have calibrated weight on site for this repair.
Tech must troubleshoot and attempt to calibrate weight scale before replacing any parts.
Tech will be shipped replacement loadcell and scale box.
If unable to resolve, contact L2 for support.
If replacement is required, tech will replace all parts shipped, calibrate, and restore functionality.
Weight readings inaccurate.
Special Instructions: Once onsite contact Joi Murray in Quality at 813-526-1839. Take the following required photos prior to testing unit: Photo of unit's serial number.
Photo of pump solenoid
Photo of inside of cuff cabinet/tower, must include hoses and connections.
Photo inside of back tower, must include hoses and connections.
Photo of results from test, if able to complete.
MUST include evidence that the manometer and combined calibrator tools were used to confirm functionality.
Location is receiving complaints/concerns that the readings aren’t accurate. We weren’t able to clarify if scale, bp, or both so please have a tech check and be prepared to re-calibrate both as needed.
Use this password to access the kiosk: QCJKXN39
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Nov 5, 2025 9:55am
Per Amy Halik -- Higi is asking that we send ONLY an EMSAR technician for this request to minimize the risk of further issues
Nicole,
CF-80818 was submitted this morning for a calibration check and correct as needed visit. We need to update corporate people on our side of things, so could you please provide an ETA for this visit as soon as it’s setup and scheduled?
Regards,
Russell Muller | Technical Support
Nov 11, 2025 4:42pm
@Jessica Foley @Rhonnie Reeves Is there a way to get the recording of the incoming call for this work order?