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← WO Overview

WO-01313016 ↗ ServiceMax

Chewy • Installation • PC

📍 Chewy - CVC Meyerland IAHD — 8845 W. Loop South, Suite A, Houston TX, 77096

Nov 4, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 8, 2026
🕐 Clock stopped: Tech Off Site (Jan 9)
✗ SLA Missed
Dispatch 0.0d
Coordinators 46.5d
Field Work 3.5d
Billing 17.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.5 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
17.8 days
Over SLA
Created: Nov 4, 2025 Due: Jan 8, 2026 Completed: Jan 9, 2026 (on time)
📅
47.6 days Total Age
⏱️
46.5d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Arturo Diaz — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 7, 2026
Visit 2 Jan 8, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540785
eBiotrack - New Inspection Created
Closed
EHS Installation EHS Installation EHS Installation Inventory Inspection Service DeNovo White Glove Service Includes • Inventory • Asset tagging • Entry of equipment into EHS/EBT • Have clinic staff scan some of the tags so that they are familiar with the process • Have clinic staff agree that all equipment has been tagged prior to tech leaving the site • Equipment unpacking, uncrating and disposal of packaging equipment • Equipment assembly • Equipment staging with assistance from site • Operational Testing (verification that the equipment operates as intended) • Leave 10 to 12 Asset Tags at the site. This is for any future new equipment. The site will add the tag and scan it to initiate a call with our Virtual Tech team so that they can load the new equipment into EBT. Build request- 1/5/26 Tag request- 1/6/26 https://www.ebiotrack.com/inspection.php?iid=31016
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hassan Ali
Owner
Shelby Robinson
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01313016 (current) Invoiced
Installation • Arturo Diaz
Created: Nov 4, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 46.5 days stuck in "Scheduled"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
46.5d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.8d
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/26 ADiaz - all information requested in work order correction was already in https://www.ebiotrack.com/inspection.php?iid=31016

. I do not know why there were 2 EBT WOs issued for this work order.


1/12/26 CDempsey- notified tech of correction needed.

12/2 - Customer requesting reschedule - MJA

IAHD- 8845 W. Loop South, Suite A, Houston, TX 77096

Build- Monday 1/5/26 requesting change to Wednesday 1/7

Tag – Tuesday 1/6/26 requesting change to Thursday 1/8 

🔧 Work Performed
- Unboxed and assembled all equipment (50 pieces) as instructed by onsite project manager Theresa. - Asset tagged specified equipment into inventory as instructed by Theresa. - Performed operational/functionality check and electrical safety on equipment where applicable - Performed final walk through with Theresa to ensure all duties were completed before leaving.
🔍 Technician Findings
New site
⚠️ Problem Description
EHS Installation EHS Installation EHS Installation Inventory Inspection Service DeNovo White Glove Service Includes • Inventory • Asset tagging • Entry of equipment into EHS/EBT • Have clinic staff scan some of the tags so that they are familiar with the process • Have clinic staff agree that all equipment has been tagged prior to tech leaving the site • Equipment unpacking, uncrating and disposal of packaging equipment • Equipment assembly • Equipment staging with assistance from site • Operational Testing (verification that the equipment operates as intended) • Leave 10 to 12 Asset Tags at the site. This is for any future new equipment. The site will add the tag and scan it to initiate a call with our Virtual Tech team so that they can load the new equipment into EBT. Build request- 1/7/26 Tag request- 1/8/26 https://www.ebiotrack.com/inspection.php?iid=31016 https://www.ebiotrack.com/workorder.php?wo=69468

Timeline

📞
Case Linked Nov 4, 11:24 AM
Case Number: 00540785
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 4, 2:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
3 Technician Assigned Nov 4, 3:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 29m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-05T15:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 2, 12:42 PM
Scheduled For: 2026-01-07T15:00:00.000+0000
🚨 27.0 business days
⏱️
3x Labor Added Jan 7, 10:17 AM
Type: Labor, Travel
Status: Open
Qty: 2, 35
🔧
Status: Tech On Site by Arturo Diaz Jan 7, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 63d 19h
⏱️
Labor Added Jan 7, 2:55 PM
Type: Labor
Status: Open
Qty: 3
⏱️
2 Labor Added Jan 7, 10:32 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Arturo Diaz
From: Tech On Site
To: Tech Off Site
Duration in Previous: 12h 9m
🔧
2 Status: Tech On Site Jan 8, 9:44 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 35
🚗
2 Status: Tech Off Site Jan 8, 7:41 PM
Status: Tech Off Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 7.5, 1.5
✔️
Status: Completed by Arturo Diaz Jan 8, 7:47 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
2.5 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 12, 12:17 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 16h
🏁
Status: Closed by Arturo Diaz Jan 12, 6:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 28m
📄
Status: Ready to Bill by Diane Patton Jan 13, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 32m
🚨 17.0 business days
📨
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Scheduled
Duration: 46.5 business days (threshold: 2.0 business days)
Exceeded by 44.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00540785
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Arturo Diaz
Scheduled
Jan 7, 10:00 AM
Created
Nov 4, 2:50 PM
Invoice #
SM-252986

Work Details (10)

Name Type Status Qty Amount Date
WL-03056007 Labor Open 2 $0.00 Jan 7, 10:17 AM
WL-03056008 Travel Open 35 $110.00 Jan 7, 10:17 AM
WL-03056009 Travel Open 35 $0.00 Jan 7, 10:17 AM
WL-03056399 Labor Open 3 $2,250.00 Jan 7, 2:55 PM
WL-03057170 Labor Open 1 $0.00 Jan 7, 10:32 PM
WL-03057317 Labor Open 1.5 $0.00 Jan 8, 9:47 AM
WL-03057318 Travel Open 35 $110.00 Jan 8, 9:47 AM
WL-03057319 Travel Open 35 $0.00 Jan 8, 9:47 AM
WL-03058403 Labor Open 7.5 $695.00 Jan 8, 7:45 PM
WL-03058404 Labor Open 1.5 $0.00 Jan 8, 7:45 PM

Details