Detailed work order timeline, KPIs, and analysis
HIGI LLC • Repair/PM • P4
📍 Dixon Correctional Center - Aetna — 2600 N. Brinton Ave, Dixon IL, 61021
Nov 4, 2025 → Mar 4, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 4 | Created | ▶ Running | 0 | 0 / 4 |
| Nov 4 → Nov 4 | L2 Screening | ▶ Running | 0 | 0 / 4 |
| Nov 4 → Nov 5 | Awaiting Parts | ⏸ Paused | 1 | — |
| Nov 5 → Nov 5 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Nov 5 → Nov 6 | Assigned | ▶ Running | 1 | 1 / 4 |
| Nov 6 → Nov 6 | Scheduled | ▶ Running | 0 | 1 / 4 |
| Nov 6 → Nov 6 | Accepted | ▶ Running | 0 | 1 / 4 |
| Nov 6 → Nov 17 | Scheduled | ▶ Running | 6 | 7 / 4 |
| Nov 17 → Nov 17 | Entered | ▶ Running | 0 | 7 / 4 |
| Nov 17 → Nov 17 | L2 Screening | ▶ Running | 0 | 7 / 4 |
| Nov 17 → Nov 18 | Awaiting Parts | ⏸ Paused | 1 | — |
| Nov 18 → Nov 18 | Ready for Scheduling | ▶ Running | 0 | 7 / 4 |
| Nov 18 → Nov 18 | Assigned | ▶ Running | 0 | 7 / 4 |
| Nov 18 → Nov 21 | Scheduled | ▶ Running | 3 | 10 / 4 |
| Nov 21 → Nov 21 | Entered | ▶ Running | 0 | 10 / 4 |
| Nov 21 → Nov 21 | L2 Screening | ▶ Running | 0 | 10 / 4 |
| Nov 21 → Nov 24 | Awaiting Parts | ⏸ Paused | 1 | — |
| Nov 24 → Nov 24 | Ready for Scheduling | ▶ Running | 0 | 10 / 4 |
| Nov 24 → Nov 24 | Assigned | ▶ Running | 0 | 10 / 4 |
| Nov 24 → Dec 8 | Scheduled | ▶ Running | 8 | 18 / 4 |
| Dec 8 → Dec 16 | Reschedule | ▶ Running | 6 | 24 / 4 |
| Dec 16 → Dec 17 | On Hold | ▶ Running | 1 | 25 / 4 |
| Dec 17 → Dec 17 | Assigned | ▶ Running | 0 | 25 / 4 |
| Dec 17 → Jan 7 | Scheduled | ▶ Running | 13 | 38 / 4 |
| Jan 7 → Jan 7 | Entered | ▶ Running | 0 | 38 / 4 |
| Jan 7 → Jan 7 | L2 Screening | ▶ Running | 0 | 38 / 4 |
| Jan 7 → Jan 8 | Awaiting Parts | ⏸ Paused | 1 | — |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 38 / 4 |
| Jan 8 → Jan 8 | Assigned | ▶ Running | 0 | 38 / 4 |
| Jan 8 → Jan 15 | Scheduled | ▶ Running | 5 | 43 / 4 |
| Jan 15 → Jan 15 | Reschedule | ▶ Running | 0 | 43 / 4 |
| Jan 15 → Jan 15 | Entered | ▶ Running | 0 | 43 / 4 |
| Jan 15 → Jan 22 | Assigned | ▶ Running | 4 | 47 / 4 |
| Jan 22 → Jan 22 | Entered | ▶ Running | 0 | 47 / 4 |
| Jan 22 → Jan 23 | Ready for Scheduling | ▶ Running | 1 | 48 / 4 |
| Jan 23 → Feb 4 | Scheduled | ▶ Running | 8 | 56 / 4 |
| Feb 4 → Feb 4 | Entered | ▶ Running | 0 | 56 / 4 |
| Feb 4 → Feb 4 | L2 Screening | ▶ Running | 0 | 56 / 4 |
| Feb 4 → Feb 5 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 5 → Feb 5 | Ready for Scheduling | ▶ Running | 0 | 56 / 4 |
| Feb 5 → Feb 8 | Assigned | ▶ Running | 1 | 57 / 4 |
| Feb 8 → Feb 10 | Scheduled | ▶ Running | 2 | 59 / 4 |
| Feb 10 → Feb 10 | Tech On Site | ▶ Running | 0 | 59 / 4 |
3-02-26 LY - reached out to kf to see what can be done about the parts orders that remain open
2-10-26 JK Cannot close this WO out due to all the open parts orders that are not associated with me.
2-9-26 JK Left message with Karla to schedule visit.
2/4/26 RBerry- Returned WO to dispatch. New parts order is needed.
2/4/26 RBerry- Spoke with LYoder, states we need a parts order for Jon K.
1-27-26 JK Spoke with Lawrence and parts were shipped to Alan Page. Called him and left a message.
1-26-26 JK Part still has not arrived.
1/22/2026 Sramen - per NFloyd because the 2026 PM was added, the due date must reflect the 2026 date. Adjusted. WO is in RFS now that parts order was added so I assigned again to Jon and Also put on the calendar for 1/27 so that parts will ship to Jon. Schedule needs to be confirmed with customer.
1/15/2026 CRamen per LYoder in scheduling chat to re-assign to JKuehl and working on getting parts to JK to schedule. Background check needed.
1/7/2026 CRamen - Returning WO to dispatch. Parts order needed
1/8/2026 CRamen Alan massaged and said he doesnt have parts for this but I find 2 shipments delivered in November. Messaged LYoder and RBerry. Alan called facility to cancel todays schedule.
12/17/2025 CRamen In a logged email confirmed 1/7/2026 9-11am.
12/16/2025 LHill-Chuck sent email and offered..As of right now Alan is open 1/7/2026 onward. We could have him there M-F any of those days with an arrival time between 9-11am.
12/16/2025 LHill-rec'd email from Karla-Unfortunately it will need to be a date I’m available.
See logged email.
12/16/2025 LHill-sent email to Karla-We have a tech that can be onsite on 12/26 or 12/31. Are either of those dates possible for tech to come onsite or do we need to schedule on a date you will be there?
See logged email.
12/16/2025 LHill-rec'd email from Karla-I will be out of the office December 18-26th as well as December 31st/January 1st.
See logged email.
12/16/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
12/16/2025 LHill-sent email to Karla trying to schedule tech visit.
12/16/2025 LHill-LM at (815) 288-5561 ext 1-2238 for Karla Petersen trying to schedule tech visit for repair.
12/15/2025 LHill-LM at (815) 288-5561 , Extension 1-2238 for Karla Petersen trying to schedule tech visit for repair.
12/15/2025 LHill-sent email to Karla trying to schedule.
12/11/2025 CRamen left a vm for a returned call to schedule. Offered 12/26, 12/30 and 12/31
11/25/25 RBerry- Emailed Karla advising that the technician may be onsite before 1 PM on 12/5/25 asked if it is okay if technician is early.
11/24/25 RBerry- Received confirmation from Karla Peterson to schedule for 12/5/25 with an arrival time between 1-3PM. See logged email.
11/24/25 RBerry- Received email from Karla Peterson requesting to schedule for middle to late next week. Offered to schedule for 12/5/25 with an arrival time between 1-3PM. Waiting for confirmation. See logged email.
11/24/25 RBerry- Emailed site to discuss scheduling.
11/24/25 RBerry- Sent teams message to LYoder stating: WO-01313059 is back in RFS. This is Dixon Correctional repair that was due on 11/10/25 that requires the background check. Do you want me to try to reschedule for next Friday with the PM . These sites are about an hour and 16 minutes apart. I know it's a ways out but I don't see another option since he has the background check for this one. Waiting for confirmation since this is so far past the due date.
11/24/2025 Sramen - sent chatter to RCook to get assigned/scheduled as she was previously working on this one and it's now back in RFS
11/21/2025 CRamen spoke with Karla and told her we had some parts issues and will need top re-schedule and as soon as we get the part we will call back to re-schedule.
11/21/25 RCook- Returning WO to dispatch. Parts order needed for all parts PC and BP Kit. This WO will need to be assigned to Alan Page as he has the background check clearance for this location.
11/21/25 RBerry- Chattered: @Jessica Foley Did the WM tech every complete a background check for this site? This is a correctional facility and per the location preferences this requires a background check. I see that the PC was sent to the tech but when this went back through the process this went to an EMSAR tech. Can you please cancel this dispatch in WM. I am returning this WO to dispatch to have the PC sent to the EMSAR tech (he already had a background check with this facility). @Stephanie Ramen @Rhonnie Moore @Lawrence Yoder
11/17/2025 JFoley - wm tech confirmed will be completing today as discussed with site contact.
11/12/2025 JFoley - spoke to wm tech, he was not receiving our messages because he wasn't getting notified via email of a new note being added. Walked him through how to set that up and his email address was wrong, advised him to update his email address to get the notifications. He is calling site contact to schedule for Monday due to first available date and will advise. He confirmed he has part.
11/11/2025 JFoley - reached out to wm tech for update on scheduling with contact.
11/10/2025 JFoley - reached out to wm tech for scheduled date arranged with contact, this is a non retail site. Confirmed part delivered 11/7.
11/06/2025 SRobinson- UPdated address to E10458 hangers court Baraboo WI 53913.
11/5/2025 CRamen No tech available. Send to WM
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02998642 | Parts | Open | 0 | $0.00 | Nov 6, 2:43 PM |
| WL-02998643 | Parts | Open | 0 | $0.00 | Nov 6, 2:43 PM |
| WL-02998644 | Parts | Open | 0 | $0.00 | Nov 6, 2:43 PM |
| WL-02998645 | Expenses | Open | 1 | $0.00 | Nov 6, 2:43 PM |
| WL-03011468 | Parts | Open | 0 | $0.00 | Nov 18, 2:51 PM |
| WL-03011469 | Expenses | Open | 1 | $0.00 | Nov 18, 2:51 PM |
| WL-03019657 | Parts | Open | 0 | $0.00 | Nov 25, 1:03 PM |
| WL-03019658 | Parts | Open | 0 | $0.00 | Nov 25, 1:03 PM |
| WL-03019659 | Parts | Open | 0 | $0.00 | Nov 25, 1:03 PM |
| WL-03019660 | Expenses | Open | 1 | $0.00 | Nov 25, 1:03 PM |
| WL-03057393 | Parts | Open | 0 | $0.00 | Jan 8, 11:02 AM |
| WL-03057394 | Expenses | Open | 1 | $0.00 | Jan 8, 11:02 AM |
| WL-03093102 | Parts | Open | 1 | $0.00 | Feb 5, 12:51 PM |
| WL-03093103 | Parts | Open | 1 | $0.00 | Feb 5, 12:51 PM |
| WL-03093104 | Parts | Open | 1 | $0.00 | Feb 5, 12:51 PM |
| WL-03093105 | Expenses | Open | 1 | $0.00 | Feb 5, 12:51 PM |
| WL-03097995 | Expenses | Open | 1 | $0.00 | Feb 9, 4:01 PM |
| WL-03097996 | Expenses | Open | 1 | $0.00 | Feb 9, 4:01 PM |
| WL-03098378 | Labor | Open | 1.2833333333333 | $0.00 | Feb 9, 7:20 PM |
| WL-03098379 | Travel | Open | 73 | $0.00 | Feb 9, 7:20 PM |
| WL-03100491 | Labor | Open | 0.35 | $0.00 | Feb 10, 11:13 PM |
| WL-03100492 | Labor | Open | 1.5666666666667 | $0.00 | Feb 10, 11:13 PM |
| WL-03100493 | Expenses | Open | 1 | $0.00 | Feb 10, 11:13 PM |
| WL-03100494 | Travel | Open | 8 | $0.00 | Feb 10, 11:13 PM |