Follow-up to WO-01304784
Tech Work Market
KMY-120416650-613
Tech notes Holes for mounting brackets did not line up, tech sent pictures. Please send different tech for follow up.
L2 notes Holes for mounting brackets did not line up, tech sent pictures. Please send different tech for follow up.
Use this password to access the kiosk: T9MM9H2X
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Attempted to replace the ad monitor; however, the incorrect ad monitor model was shipped and did not properly fit inside the Higi Kiosk.
No parts were installed during this visit. The original ad monitor that was present upon arrival was left in place and remains operational.
🔍Technician Findings
ad monitor was black, kiosk was online and touchscreen was working.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: T9MM9H2X
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +13013151460
Completed Nov 24, 2025
Customer called in for their BP machine not working, I advised we already have a WO and are awaiting parts.
Work Order: WO-01313061
Account: HIGI LLC
Customer Case Number:
Location: Giant Pharmacy 00329
Address: 9719 Traville Gateway Dr, Rockville, MD 20850
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120416650-613
Contact Name:
Contact Phone:
Contact Email:
Due Da