Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313088 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 Modern Animal Clinic - CULV — 10023 Jefferson Blvd, Culver City CA, 90232

Nov 5, 2025 → Jan 19, 2026

✅ Completed
P3 3 business days from creation
Target: Nov 10, 2025
🕐 Clock stopped: Completed (Jan 20)
⏸ 44d excluded (parts wait + holding)
✗ SLA Missed (26d late)
Dispatch 0.0d
Material Management 33.1d
Coordinators 24.0d
Field Work 6.0d
Incomplete 1.1d (excluded)
Billing 10.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
33.1 days
Over SLA
Coordinators
24.0 days
Over SLA
Field Work
6.0 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
10.5 days
Over SLA
Created: Nov 5, 2025 Due: Jan 16, 2026 Completed: Jan 20, 2026 (3 days late)
📅
54.3 days Total Age
⏱️
15.1d in Awaiting Parts Longest Stage
🔄
23 transitions Status Changes
⚠️
47.6d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (3 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 6, 2025
Visit 2 Dec 4, 2025
Visit 3 Dec 22, 2025
Visit 4 Jan 19, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541042
<no subject>
Closed
Troubleshoot leak. The anesthesia machine was smelling like ISO again even when only the oxygen was on on 11/1/25. Model: Midmark - Matrx VIP 3000 <https://www.ebiotrack.com/equipment.php?edit=1402788> <https://www.ebiotrack.com/equipment.php?aeid=1402788&s=4> Model Type: Vaporizer Custom Field: <https://www.ebiotrack.com/equipment.php?edit_custom=1&pid=1402788> Notes: <https://www.ebiotrack.com/equipment.php?edit_notes=1&pid=1402788> Asset ID: 13128364 Site: Modern Animal Hospital - Modern Animal Clinic - CULV<https://www.ebiotrack.com/sites.php?sid=21290>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angela Bustamante
Owner
Virtual Tech
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313088 (current) Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Nov 5, 2025 • Closed: Jan 19, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 15.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Incomplete
1.1d
Awaiting Parts
33.1d / 3.0d SLA
Reschedule
11.0d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/26 RBerry- Spoke with Angela Bustamante, asked if we could move time up (tech will be about 20 minuets away with his first repair). Advised techs arrival time will be between 8-10AM. Angela approved. 


1-13 Mburris called site set with Angela 1-19 tech has no opening this week 1-19 is next day with time

1/8/26 SReich - Per chatter on case 00556919, D Nakoff said the below tracking belongs on this WO.

Your shipment

1ZE444250370522731

Estimated delivery

Tuesday, January 13 between 10:15 A.M. - 12:15 P.M. 

Order No: 746649 Customer PO No: PO015711 Customer: EMSAR Inc Ship To Name: Modern Animal Clinic - CULV Ship To Address: 10023 Jefferson Blvd Ship To City/State: Culver City, CA 90232 Waybill (Tracking #): 1ZE444250370522731 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 07-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT LINE NO: 2.1 QTY: 1 ITEM: 91303015 SERIAL #: DESCRIPTION: MAINTENANCE KIT- VMS, VMS PLUS, VMC


1/8/2026jsells

Ship To Name: Modern Animal Clinic - CULV Ship To Address: 10023 Jefferson Blvd Ship To City/State: Culver City, CA 90232 Waybill (Tracking #): 1ZE444250370522731 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 07-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 91303015 SERIAL #: DESCRIPTION: MAINTENANCE KIT- VMS, VMS PLUS, VMC LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


12/19/25 RBerry- LM with Angela Bustamante advising this is being added with other repair on Monday and asked if they wanted to schedule any earlier. See logged call on WO-01327401. Reassigning WO to Michael Russell


12/19/25 RBerry- Per teams message from CDempsey: Michael Russell can go.


12/19/25 RBerry- Sent teams message to CDempsey stating: Craig Dempsey Michael Russell was supposed to travel to SoCal early next week to cover some inspections. The inspection never got back to me to confirm but we have 2 repairs at the same location out there for Modern Animal. Can we send him for those? Travel is 10 hours and 12 minutes round trip. Rene (HCP tech) is on PTO until the beginning of the year. If we send Michael Russell should we play his travel back home by ear based on what comes in for repairs? WO-01327401 and WO-01313088. 


12/19/25 RBerry- Chattered: @Dylan Nakoff​ I will talk with the ASC about this one. The tech that is on the other repair is a Midmark trained tech and can't take this WO. I will see what we can work out to get the same technician onsite on Monday. I will keep you updated.


12-18 Mburris site reached out to text and asked for 12-22 1pm

12-4 Oserrano Site could not locate box with parts sent, parts lost so will place follow up to reorder parts


12-3 Mburris site reached out to tech letting him know parts came in and to set


11/25/2025 SRamen - updated due date

11-5 Mburris called site and set appt POC

🔧 Work Performed
Arrived on site and tested unit for leaks by creating smoke leak detector. Found unit leaking and confirmed by using pressure test. Leaks coming from seals so PM kit needed 12/4 arrived on site and customer could not locate the parts delivered, we looked all around but parts not found. Need to reorder parts... 12/22/2025 client couldnt find parts. they believe parts were sent to corporate office.RY 1-19-16 installed pm kit,service complete.
🔍 Technician Findings
Customer states unit is leaking ISO
⚠️ Problem Description
Troubleshoot leak. The anesthesia machine was smelling like ISO again even when only the oxygen was on on 11/1/25. Model: Midmark - Matrx VIP 3000 Model Type: Vaporizer Custom Field: Notes: Asset ID: 13128364 Site: Modern Animal Hospital - Modern Animal Clinic - CULV https://www.ebiotrack.com/workorder.php?wo=69478

Timeline

📞
Case Linked Nov 5, 7:31 AM
Case Number: 00541042
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Nov 5, 7:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 5, 12:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 19m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-06T22:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 4.0 business days
🚗
Status: Tech Off Site by Omar Serrano Nov 10, 9:58 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 4d 20h
⏱️
5x Labor Added Nov 10, 10:08 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 53
⏳ 2.0 business days
✔️
Status: Completed by Omar Serrano Nov 11, 10:51 AM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 1d 0h, 0m
📦
▶
2 Parts Requested Nov 11, 11:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 27m
⏳ 3.0 business days
💵
4x Expenses Added Nov 13, 4:14 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Nov 25, 4:09 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 4h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Dec 3, 7:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Reschedule
To: Scheduled
Duration in Previous: 7d 15h
⏳ 3.0 business days
⏱️
5x Labor Added Dec 5, 9:17 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 62, 20, 1.75, 1.25
⚠️
Status: Incomplete by Omar Serrano Dec 5, 9:22 AM
From: Completed, Scheduled
To: Incomplete, Completed
Duration in Previous: 2d 1h, 0m
📦
▶
2 Parts Requested Dec 5, 9:58 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 35m
⚠️ 7.0 business days
🔄
Status: Reschedule by Omar Serrano Dec 15, 1:47 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 3h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-22T20:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Dec 19, 4:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: a0hVU0000029HN3YAM, Michael Russell
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-22T21:00:00.000+0000
💵
2x Expenses Added Dec 19, 4:42 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
🔧
Status: Tech On Site by Michael Russell Dec 22, 4:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 2x Labor Added Dec 23, 12:02 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 7h 53m, 0m
📦
▶
2 Parts Requested Dec 23, 9:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 9h 35m
🚨 15.0 business days
🔩
2x Parts Added Jan 12, 3:49 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🔩
▶
2 2x Parts Added Jan 12, 7:44 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 10h
🆕
▶
2 Status: Entered Jan 13, 10:20 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
🗓️
▶
2 Status: Scheduled Jan 13, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-19T21:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rhea Berry Jan 15, 6:09 PM
Scheduled For: 2026-01-19T19:30:00.000+0000
⏳ 2.7 business days
⏱️
▶
2 3x Labor Added Jan 19, 9:37 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 11h, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Jan 21, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
🚨 11.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 15.1 business days (threshold: 3.0 business days)
Exceeded by 12.1 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00541042
Closed
📦
Parts Order 00085080
Closed
📦
Parts Order 00086299
Closed
📦
Parts Order 00087172
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Rene Yescas
Scheduled
Jan 19, 2:30 PM
Created
Nov 5, 7:37 AM
Invoice #
SM-252986

Work Details (27)

Name Type Status Qty Amount Date
WL-03001912 Labor Open 1.25 $0.00 Nov 10, 10:08 AM
WL-03001913 Travel Open 53 $275.00 Nov 10, 10:08 AM
WL-03001914 Labor Open 1.25 $148.75 Nov 10, 10:08 AM
WL-03001915 Labor Open 2 $0.00 Nov 10, 10:08 AM
WL-03001916 Travel Open 25 $0.00 Nov 10, 10:08 AM
WL-03006447 Expenses Open 1 $0.00 Nov 13, 4:14 PM
WL-03006448 Expenses Open 1 $0.00 Nov 13, 4:14 PM
WL-03006449 Expenses Open 1 $0.00 Nov 13, 4:14 PM
WL-03006450 Expenses Open 1 $0.00 Nov 13, 4:14 PM
WL-03020025 Parts Open 1 $221.40 Nov 25, 4:09 PM
WL-03020026 Expenses Open 1 $31.93 Nov 25, 4:09 PM
WL-03027675 Labor Open 0.5 $59.50 Dec 5, 9:17 AM
WL-03027676 Travel Open 62 $275.00 Dec 5, 9:17 AM
WL-03027677 Travel Open 20 $0.00 Dec 5, 9:17 AM
WL-03027678 Labor Open 1.75 $0.00 Dec 5, 9:17 AM
WL-03027679 Labor Open 1.25 $0.00 Dec 5, 9:17 AM
WL-03043814 Expenses Open 1 $0.00 Dec 19, 4:42 PM
WL-03043815 Expenses Open 1 $0.00 Dec 19, 4:42 PM
WL-03045926 Labor Open 0.5 $0.00 Dec 23, 12:02 AM
WL-03045927 Labor Open 1 $0.00 Dec 23, 12:02 AM
WL-03061929 Parts Open 1 $221.40 Jan 12, 3:49 PM
WL-03061930 Expenses Open 1 $31.93 Jan 12, 3:49 PM
WL-03062530 Parts Open 1 $221.40 Jan 12, 7:44 PM
WL-03062531 Expenses Open 1 $31.93 Jan 12, 7:44 PM
WL-03071199 Labor Open 0.5 $0.00 Jan 19, 9:37 PM
WL-03071200 Labor Open 1.5 $178.50 Jan 19, 9:37 PM
WL-03071201 Travel Open 10 $110.00 Jan 19, 9:37 PM

Details