Detailed work order timeline, KPIs, and analysis
PLANNED PARENTHOOD OF GREATER NEW YORK • Repair • P5
📍 Project Street Beat 4th Floor — 349 East 149th Street 4th Floor, Bronx NY, 10451
Nov 5, 2025 → Jun 3, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 5 → Nov 5 | Created | ▶ Running | 0 | 0 / 5 |
| Nov 5 → Nov 5 | L2 Screening | ▶ Running | 0 | 0 / 5 |
| Nov 5 → Jan 22 | Awaiting Parts | ⏸ Paused | 50 | — |
| Jan 22 → Jan 22 | Reschedule | ▶ Running | 0 | 0 / 5 |
| Jan 22 → Jan 27 | Assigned | ▶ Running | 3 | 3 / 5 |
| Jan 27 → Feb 4 | Scheduled | ▶ Running | 6 | 9 / 5 |
| Feb 4 → Feb 9 | Reschedule | ▶ Running | 3 | 12 / 5 |
| Feb 9 → Feb 9 | Entered | ▶ Running | 0 | 12 / 5 |
| Feb 9 → Feb 9 | Assigned | ▶ Running | 0 | 12 / 5 |
| Feb 9 → Feb 18 | Scheduled | ▶ Running | 6 | 18 / 5 |
| Feb 18 → Feb 19 | Reschedule | ▶ Running | 1 | 19 / 5 |
| Feb 19 → Mar 4 | Scheduled | ▶ Running | 9 | 28 / 5 |
| Mar 4 → Mar 4 | Tech On Site | ▶ Running | 0 | 28 / 5 |
| Mar 4 → Mar 4 | Reschedule | ▶ Running | 0 | 28 / 5 |
| Mar 4 → Mar 5 | Incomplete | ▶ Running | 1 | 29 / 5 |
| Mar 5 → Mar 17 | Reschedule | ▶ Running | 8 | 37 / 5 |
| Mar 17 → Mar 23 | Scheduled | ▶ Running | 4 | 41 / 5 |
| Mar 23 → Mar 23 | Reschedule | ▶ Running | 0 | 41 / 5 |
| Mar 23 → Apr 1 | Scheduled | ▶ Running | 7 | 48 / 5 |
| Apr 1 → Apr 1 | Reschedule | ▶ Running | 0 | 48 / 5 |
| Apr 1 → Jun 3 | On Hold | ▶ Running | 44 | 92 / 5 |
| Jun 3 → Jun 3 | Assigned | ▶ Running | 0 | 92 / 5 |
6/9 SBerry: Bill all trips and parts. Part showed signed for and received by site and site approved and confirmed visits but did not have equipment ready for work
6/5/26 Dpatton - multiple trips & no work performed. Was part received by site? Do we bill all trips? Parts? (old tracking# unable to track on this end) Quoted $359 but WO total is $1134.00 Please advise on how to proceed. PP might dispute.
6/3 KSmith -- Chatter from Scott B to close this one out as is due to no response from POC. Sent chatter to FSE to close WO
4/1 KSmith -- Per Scott B, this can go on hold until customer decides if they are removing the unit and/or we can get a 100% guarantee that the unit will be parked somewhere and available for us to service.
4/1/26 MShareed- Arrived at location provided by site mobile unit not there. Spoke to Dwayne advised mobile unit is at the parking lot. Arrived at the parking lot and mobile unit with scale is out for repair in Hempstead long island. WO needs to be rescheduled again.
Danilo is the driver and can confirm if the scale is being removed. 917-900-8317
3/23 KSmith -- Rescheduled for 4/1 with Dwayne. 8-10am.
415 East 138th Street
Bronx NY
3/23 KSmith -- Need to be rescheduled due to Ethos. Site was scheduled for this morning, but someone advised Ethos Mohamed would be onsite today at 9, so WO was shifted to the afternoon. Ethos will now take Mohamed to rest of the week and Edward as well at another site. Need to reschedule for sometime next week. Rob I gave the orders that this site must be rescheduled. Sent email to Dwayne to reschedule for Tues/Wed next week.
3/17 KSmith -- Scheduled for Monday with Dwayne. 10am-12pm
Yes, Monday works perfectly. The mobile unit will be stationed at the following location:
3006 Third Avenue
Bronx NY 10451
3/5 KSmith -- Dwayne called back yesterday afternoon advising they found the parts for this WO but want to wait to schedule until we have the new parts for WO-01311417, so they can be scheduled together
2/19 KSmith -- Rescheduled for 3/4 with Dwayne. Advised to Dwayne the parts need to be with the unit. 9-11am
2/19 KSmith -- Asked Dwayne to provide dates in March the mobile unit would be available for the repair and am awaiting response.
2/18 KSmith -- Asked Dwayne to provide dates in March the mobile unit would be available for the repair and am awaiting response.
2/17/26 MShareed-Spoke to Dwayne advised the scale is on a mobile unit. Also advised the part is not at the same location with the scale. Dwayne is requesting to reschedule wo.
2/9 KSmith -- Scheduled for 2/17 with Dwayne. 1-3pm
2/9 KSmith -- Let Dwayne know our available dates this month and am awaiting response
2/6 KSmith -- Let Dwayne know our available dates this month and am awaiting response
2/5 KSmith -- Let Dwayne know our available dates this month and am awaiting response
2/4 KSmith -- Dwayne said the unit will be in Brooklyn in 2/13. Advised we do not have that date available. Asked Dwayne what other dates are available in February and am awaiting response
2/4 KSmith -- Sent email to schedule for 2/10 (MS)
2/3 KSmith -- Scale was not on site. Scale is on their mobile unit. Mobile unit not available due to snow on the street. Need to reschedule
1/27 KSmith -- Scheduled for 2/3 with Dwayne. 12pm-2pm
1/27 KSmith -- Left VM and sent email to schedule for 2/3
1/26 KSmith -- Sent email to schedule for tomorrow.
1/23 KSmith -- Michelle advised we need to schedule with Dwayne
1/23 KSmith -- Left VM and sent email to schedule for 1/27
1/22 KSmith -- WO was not flipped to RFS until 1/21. Left VM and sent email to schedule for 1/27
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03074160 | Parts | Open | 4 | $148.84 | Jan 21, 7:04 PM |
| WL-03074161 | Expenses | Open | 1 | $17.11 | Jan 21, 7:04 PM |
| WL-03090485 | Labor | Open | 1.75 | $260.75 | Feb 3, 9:26 PM |
| WL-03090486 | Labor | Open | 0.5 | $74.50 | Feb 3, 9:26 PM |
| WL-03090487 | Labor | Open | 1 | $0.00 | Feb 3, 9:26 PM |
| WL-03090488 | Travel | Open | 54 | $0.00 | Feb 3, 9:26 PM |
| WL-03090489 | Travel | Open | 15 | $0.00 | Feb 3, 9:26 PM |
| WL-03129543 | Labor | Open | 1 | $149.00 | Mar 4, 11:36 AM |
| WL-03129544 | Labor | Open | 1 | $149.00 | Mar 4, 11:36 AM |
| WL-03129545 | Travel | Open | 5 | $0.00 | Mar 4, 11:36 AM |
| WL-03129546 | Expenses | Open | 1 | $0.00 | Mar 4, 11:36 AM |
| WL-03168435 | Labor | Open | 1 | $149.00 | Apr 1, 9:57 AM |
| WL-03168436 | Labor | Open | 1.25 | $186.25 | Apr 1, 9:57 AM |
| WL-03168437 | Travel | Open | 9 | $0.00 | Apr 1, 9:57 AM |