Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313284 ↗ ServiceMax

Miami Beach Community Health Center • Calibration • PSM

📍 Miami Beach Community Health Center - NMC Suite 103-104 — 11645 Biscayne Boulevard, Suite 103 - 104, North Miami FL, 33181

Nov 5, 2025 → Nov 26, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 16.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.6 days
Over SLA
Created: Nov 5, 2025 Due: Dec 5, 2025 Completed: Nov 26, 2025 (9 days early)
📅
15.6 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541214
Baby scales
Closed
Miscellaneous Calibration We have 2 baby scales that we would like the scales to be recalibrated because we think the scales are not giving the correct readings. The asset number are 6022385 & 6022453. https://www.ebiotrack.com/inspection.php?iid=31033
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jonathon Brito
Owner
Sherry Reich
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313284 (current) Invoiced
Calibration • Yves Dessin
Created: Nov 5, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

11/20/25 AJinerson - Received email back from POC Aniruddha confirming tech visit for 11/26 with eta between 8AM-10AM.

POC onsite: Jonathan Brito

Arrival instructions:

The tech can call before arriving so I could tell the tech where to park.

We have free valet parking available at the building entrance.


11/20/25 AJinerson - Received email from POC Aniruddha ready to schedule. Sent email back to Aniruddha offering tech visit on Weds. 11/26 with eta between 8AM-10AM.


Scheduling ahead needed: Yes 

Certain day or time: M-F 7:30AM-4:30PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: 

The tech can call before arriving so I could tell the tech where to park.



11/05/2025 LHill-rec'd email from Jonathon Brito We are open Monday - Friday 730am until 430pm

  1. The tech can call before arriving so I could tell the tech where to park.
  2. No additional needed for technician to access facility
  3. I be the best contact for scheduling



11/05/2025 LHill-sent email to Jonathon Brito at jbrito@hcnetwork.org to confirm contact & equipment.


11/05/2025 LHill-called 305 538 8835 Ext 1710 for Jonathon Brito to confirm contact & equipment.

🔧 Work Performed
Found that both scales were off Did calibration procedure and verified with 25 pound weight And weight on both scales are accurate
🔍 Technician Findings
Found that both scales were off Did calibration procedure and verified with 25 pound weight And weight on both scales are accurate
⚠️ Problem Description
Miscellaneous Calibration We have 2 baby scales that we would like the scales to be recalibrated because we think the scales are not giving the correct readings. The asset number are 6022385 & 6022453. https://www.ebiotrack.com/inspection.php?iid=31033

Timeline

📞
Case Linked Nov 5, 11:02 AM
Case Number: 00541214
Subject: Baby scales
Status: Closed
📋
▶
2 Work Order Created Nov 5, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 56m
🚨 11.0 business days
🆕
▶
3 Status: Entered Nov 20, 4:29 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-26T13:00:00.000+0000
⏳ 4.9 business days
🚗
▶
2 4x Travel Added Nov 26, 10:22 AM
4x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Nov 26, 1:07 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 1, 1:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 23h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247853

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00541214
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
Yves Dessin
Scheduled
Nov 26, 8:00 AM
Created
Nov 5, 1:53 PM
Invoice #
247853

Work Details (7)

Name Type Status Qty Amount Date
WL-03020686 Travel Open 70 - Nov 26, 10:22 AM
WL-03020683 Labor Open 1 $0.00 Nov 26, 10:22 AM
WL-03020685 Travel Open 25 - Nov 26, 10:22 AM
WL-03020687 Expenses Open 1 $0.00 Nov 26, 10:22 AM
WL-03020690 Expenses Open 1 $0.00 Nov 26, 10:25 AM
WL-03020934 Labor Open 2 $298.00 Nov 26, 1:07 PM
WL-03020933 Labor Open 3 $447.00 Nov 26, 1:07 PM

Details