Q-00030818
"vital machines screen not working"
MFG: -not provided-
Asset ID# 064530
S/N: -not provided-
___
"keeps getting an error code"
MFG: ADC - American Diagnostic Corporation - ad VIEW
Asset ID# 12959957
Serial #: m00124729
Department: Neurology
Physical Location: VITALS
Both of these units will need to be shipped into our repair depot for services to be completed.
2x - 12 x 12 x 12" Corrugated Boxes
Outbound - 1Z01E3E70399577285
Delivered - 11/13/2025 -
Return
1Z01E3E79098170114 & 1Z01E3E79096577304
Shipper created a label, UPS has not received the package yet.
---------
Site POC reached out and side 1st set of boxes were disposed ; need new
2nd set of Boxes
Outbound - 1Z01E3E70299013644
Delivered - 12/9/2025
Return - 1Z01E3E79099307251
- Shipper created a label, UPS has not received the package yet.
_______
At this time, we would need to cancel the request- If we can get another machine to cover this one, I will open another request.
Thank you so much!
Thank You,
Nicole Lopez
Lead Medical Assistant
🔍Technician Findings
quote sent - accepted - 2x set of boxes sent
⚠️Problem Description
Q-00030818
"vital machines screen not working"
MFG: -not provided-
Asset ID# 064530
S/N: -not provided-
___
"keeps getting an error code"
MFG: ADC - American Diagnostic Corporation - ad VIEW
Asset ID# 12959957
Serial #: m00124729
Department: Neurology
Physical Location: VITALS
Both of these units will need to be shipped into our repair depot for services to be completed.
https://www.ebiotrack.com/workorder.php?wo=69497
📧
Email:Re: EMSAR - Sending your device in for Depot Repair - WO-01313316
Completed Feb 11, 2026
From: Nicole.Lopez@stonybrookmedicine.edu
To: ryan.schwochow@emsar.com, depotsupport@emsar.com, Joanne.Camilliti@stonybrookmedicine.edu
Cc: dnakoff@emsar.com
Good Morning,
At this time, Our clinic cannot send the vital machine to be shipped for repair. We cannot function without it- We were not under the impression when opening up this ticket that we would have to send in for service. We thought a tech would be sent out to our location.
Thank you and sorry for the inconvenience.
Thank
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01313316
Completed Dec 8, 2025
To: nicole.lopez@stonybrookmedicine.edu; joanne.camilliti@stonybrookmedicine.edu; michelle.tomasetti@stonybrookmedicine.edu
CC: dnakoff@emsar.com
BCC:
Attachment: Depot Repair Return Program.pdf, ShippingLabel_0001_1Z01E3E79099307251.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01313316
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and
To: michelle.tomasetti@stonybrookmedicine.edu; joanne.camilliti@stonybrookmedicine.edu; nicole.lopez@stonybrookmedicine.edu
CC: dnakoff@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0002_1Z01E3E79096577304.pdf, ShippingLabel_0001_1Z01E3E79098170114.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01313316
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01313316
Completed Nov 5, 2025
To: michelle.tomasetti@stonybrookmedicine.edu
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01313316
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confir