Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313349 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Wegmans - Break Room — 3900 Wisconsin Avenue NW, Washington DC, 20016

Nov 5, 2025 → Nov 6, 2025

🔴 Behind
P4
SLA Clock
4 business days from creation · Target: Nov 12, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
1d
▶ Clock Running
Status: Created
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Nov 5, 2025 Completed: Nov 6, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 6 Created ▶ Running 1 1 / 4
Nov 6 → Nov 6 Assigned ▶ Running 0 1 / 4
Dispatch 1.5d
Billing 0.0d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 11, 2025 (276 days overdue)
📅
1.5 days Total Age
⏱️
1.5d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541240
higi
Closed
They will check it and reboot
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313349 (current) Invoice Pending
Connectivity • Level 1 Support
Created: Nov 5, 2025 • Closed: Nov 6, 2025
On Track
Invoice Pending • 281 days old
🚨
Primary Delay 1.5 days stuck in "Entered"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/25 lcoonrod

They have not had time to check it yet. They will as soon as they can.

11/5/25 lcoonrod

They will check as soon as they can and reboot.


🔧 Work Performed
showing on line after reboot 107025 CSA-2016015010 3900 Wisconsin Avenue Northwest Washington DC 20016 Wegmans Break Room 143 +12024491600 Wegmans, Wegmans, Wegmans Corporate Yes Yes Deployed
🔍 Technician Findings
off line
⚠️ Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality. They will check it and reboot
📄 Description
Higi Station WI-FI

Timeline

📞
Case Linked Nov 5, 11:23 AM
Case Number: 00541240
Subject: higi
Status: Closed
📋
Work Order Created Nov 5, 3:15 PM
Work Order: WO-01313349
Type: Connectivity
Priority: P4
👷
▶
2 Status: Assigned Nov 6, 8:45 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Level 1 Support
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 8:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7m
💰
Status: Invoiced by Timothy Amburgey Nov 6, 9:03 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 9m, 0m
🚨 70.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-245693

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours

🔗 Related Artifacts

📞
Case 00541240
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Nov 5, 3:15 PM
Invoice #
SM-245693

Details